Inbox w/ wrong name on email

My inbox receives mail under another person's name with my email address.  For example, "Not My Name <[email protected]>" Any tips on why this is happening and how to fix it?

Hello msjen781,
Welcome to the Best Buy forum!
You definitely may run into trouble taking advantage of points you have earned if a different name appears when your My Best Buy account is pulled up, which would no doubt be frustrating.  I should have no problem updating the information tied to your account if I can confirm that the name did in-fact change at some point.  After using the email address you registered with the forum to review your information, it looks like a merge performed a couple years ago might be the source of the problem.
With that having been said, I am going to need to gather some additional information from you before I can do anything else, so I will be sending you a private message to gather the information that I need.  To check your private messages, you will want to login to the forum and click on the little yellow envelope icon located at the top of the page.  I look forward to further speaking with you and seeing if I can help finally put an end to the issue at hand for you.
Thank you for taking the time to connect with us and for being a My Best Buy member.

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