Incident Management System for Mobile Phone (Android and IOS)

Dear Solman Gurus,
We have already Incident Management System in our Solman 7.1 .
We are using it efficiently, but we want to use it in mobile phones also(android and ios).
Also we have a web link and we can manage our incident management system in this link http://xxsolman.xxxxxxxx.com:8006/support . We are using for WEB also for Incident Management System.
My question is ; how can i use it for Mobile Phone Operation systems(android and ios) ? Which guide should i follow ? Should i upgrade pacth or something in our solman ?
Looks like Android application is : SAP IT Incident Management
Best Regars

Hi Kemal,
You need to adopt the Mobile strategy for ITSM to use this. Broadly speaking, the ITSM apps can be accessible either via internet or intranet. If you plan to use the apps outside your company network then you would need Sybase tools to enable this as shown below;
The detailed information is available here
Mobile Applications for SAP IT Service Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
Regards,
Vivek

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