Incident Report at Puerto Rico Store # 1118

Question

Today, February 10, 2014 at approximately 2:05 pm the following incident took place at your PR store #1118:
While at your store I selected a product (Samsung Micro USB Connector). In order to comply with your store regulations, I left the selected product at a close cash register before getting access to the bathroom.
Once I used the bathroom I proceeded to the cash register to pay for the selected product. To my surprise the product box was tampered by one of you employee (Mrs. Jennifer {Removed per Forum Guidelines}).
I asked her about this action and she said that I was a "suspicious shopper" and she had to look inside the box to check for content. I was very disappointed (for been treated as a thief in front of other customers) and I requested to talk to the store manager.
The store manager Mr. Gilberto {Removed per Forum Guidelines} told me that her action was corporate policy and that all items found outside the proper area are open to check for the content (even if the box is closed and seal). It is very difficult to believe that your employees open all boxes out of place even if the box is seal.
I felt so embarrassing (for been treated as a thief in front of other customer) that my blood pressure raised to a level where I had to be aided by the manager. He offered me a chair to sit and water (all this in front of all customers). At that time I was dizzy and my face was as red as a tomato. My heart was beating at a very rapid pace and it was difficult to breath. (No incident report was filed).
Once I had some rest, in front of all customer, (no medical attention was offered) I proceed to the cash register to buy for the product $19.99.  I left the store and went home (2 hrs driving distance).
I would like to be contacted by someone at corporate level to talk about the above mention incident. This situation needs to be address as soon as possible.

Answer 1

Good afternoon fernandolpena,
Welcome to the forum. I was very saddened to read about your experience at our Puerto Rico store. I can imagine how embarrassing it would be to feel like you were being accused of stealing, and I'm very sorry if this made you feel physically ill.
Whenever there is any concern in regards to a product being tampered with, the store has the right to check the box to make sure the contents have not been removed. Not being sure what transpired in your situation, I am not able to determine why it was necessary to open the box. We here at the corporate office take this kind of situation very seriously, and I assure you I will be documenting your comments to forward to the store management team for further investigation. We do not want to cause our customer’s unnecessary distress, and I appreciate very much you bringing this to our attention.  
Again, I am truly sorry for any distress this may have caused, and if you have any further questions or concerns please do not hesitate to let me know. 
Respectfully, 
Maria|Social Media Specialist | Best Buy® Corporate
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