Include new version of intel hd 4600
Hi HP TEAM,
Ok i hope i will get the support that im looking for ,
My baby : HP ENVY 17-j110ea Leap Motion SE Notebook PC
BTW i have researched the forum, found similar problems but not the one that im looking for so i got tired bcz i paid a lot of money and sacrificed a lot to get that laptop not to be sitting for hours to find my answer though HP support website, i was expecting a live support chat for technical problems as well not only sales, you know a good company takes care of their sales and after-sales not only focus on sales .... anw , HP is good im happy from products as long as i still get the support.
ok now to the problem :
Source : Intel HD graphics ( the integrated graphics card drivers )
Ok , i have softwares that i use, they have a smart software that detects the official drivers if they are up to date, they detected that my intel HD graphics is out of date and guess what? they are correct !
After i checked the drivers from the official Intel website they say below
Current Driver Installed 10.18.10.3277 Newer Driver Available: 15.33.22.64.3621
However when i try to install them, they come back to me during installation that the driver is in principal " not applicable " thats the error message, you are HP dont ask with consulatative questions so you find the answers through questioning .... i could do that but i expect some support from HP with direct answer and a link to download .......
anyway sorry its just my frustration there ....
as you can see above the drivers are out of date no problem, intel tells me to go from hp.com and check for drivers.
i did that , HP website drivers doesnt have the latest drivers of the intel hd graphics available, they still have the old one the version 10.xx.xx.xxx so i basicaly solved your consultative waste of time questions and i need the solution which is below
PLEASE INCLUDE THE DRIVERS ON HP OFFICIAL WEBSITE FOR THE NEWER VERSION OF INTEL HD GRAPHICS WHICH IS STATED ABOVE VERSION 15.XX.XX ON YOUR WEBSITE OR JUST SEND ME AND OTHERS WHO PURCHASED THAT LAPTOP THE LINK TO UPDATE THE DRIVERS !
otherwise please advise , i guess the solution is obvious, i hope i dont get questioned from consultants to waste my time and get a concrete answer, HP is big and i trust in that brand atm .
Apologise for the straight forward answers but you should understand my frustrations ..... i have a good product and want to get a good support with it ....
thank you and hoping to get my problem and many users consumers who bought same product as well ...
Hi @Manohpenvy ,
Thank you for visting the HP Support Forum. I would like to remind you of the Rules of Participation. "Be respectful. Respect your fellow users by keeping your tone positive and your comments constructive. Good or bad, your experiences are always welcome as long as they are offered in a courteous way. Respect people's time and attention by providing complete information about your question or problem, including product name and model number. People like helping those who ask good questions. "
Regards,
George
I work for HP
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Architecture: x86_64
CPU op-mode(s): 32-bit, 64-bit
Byte Order: Little Endian
CPU(s): 4
On-line CPU(s) list: 0-3
Thread(s) per core: 2
Core(s) per socket: 2
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NUMA node(s): 1
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00:02.0 VGA compatible controller: Intel Corporation 3rd Gen Core processor Graphics Controller (rev 09)
00:14.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB xHCI Host Controller (rev 04)
00:16.0 Communication controller: Intel Corporation 7 Series/C210 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 7 Series/C210 Series Chipset Family USB Enhanced Host Controller #2 (rev 04)
00:1b.0 Audio device: Intel Corporation 7 Series/C210 Series Chipset Family High Definition Audio Controller (rev 04)
00:1c.0 PCI bridge: Intel Corporation 7 Series/C210 Series Chipset Family PCI Express Root Port 1 (rev c4)
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00:1f.0 ISA bridge: Intel Corporation HM76 Express Chipset LPC Controller (rev 04)
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Module Size Used by
fuse 84249 3
ctr 3927 2
ccm 8278 2
xt_tcpudp 3207 3
ipt_MASQUERADE 2250 1
ip6t_rpfilter 1740 1
ip6t_REJECT 3980 18
ipt_REJECT 2505 20
xt_conntrack 3425 7
ebtable_nat 1916 0
ebtable_filter 1927 0
ebtable_broute 1493 0
bridge 100134 1 ebtable_broute
stp 1653 1 bridge
llc 3729 2 stp,bridge
ebtables 24586 3 ebtable_broute,ebtable_nat,ebtable_filter
ip6table_raw 1352 1
ip6table_mangle 1620 1
ip6table_filter 1556 1
ip6table_security 1372 1
ip6table_nat 3585 1
nf_conntrack_ipv6 9661 5
nf_defrag_ipv6 26126 1 nf_conntrack_ipv6
nf_nat_ipv6 3736 1 ip6table_nat
ip6_tables 17729 5 ip6table_filter,ip6table_mangle,ip6table_security,ip6table_nat,ip6table_raw
iptable_raw 1348 1
iptable_mangle 1616 1
iptable_filter 1552 1
iptable_security 1368 1
iptable_nat 3454 1
nf_conntrack_ipv4 9474 4
nf_defrag_ipv4 1499 1 nf_conntrack_ipv4
nf_nat_ipv4 3728 1 iptable_nat
nf_nat 13368 5 ipt_MASQUERADE,nf_nat_ipv4,nf_nat_ipv6,ip6table_nat,iptable_nat
nf_conntrack 80172 9 ipt_MASQUERADE,nf_nat,nf_nat_ipv4,nf_nat_ipv6,xt_conntrack,ip6table_nat,iptable_nat,nf_conntrack_ipv4,nf_conntrack_ipv6
ip_tables 18115 5 iptable_security,iptable_filter,iptable_mangle,iptable_nat,iptable_raw
x_tables 17344 17 iptable_security,ip6table_filter,ip6table_mangle,ip6t_rpfilter,ip_tables,xt_tcpudp,ipt_MASQUERADE,ip6table_security,xt_conntrack,iptable_filter,ip6table_raw,ebtables,ipt_REJECT,iptable_mangle,ip6_tables,iptable_raw,ip6t_REJECT
uvcvideo 74983 0
videobuf2_vmalloc 3368 1 uvcvideo
videobuf2_memops 2239 1 videobuf2_vmalloc
videobuf2_core 30407 1 uvcvideo
arc4 2064 2
videodev 123032 2 uvcvideo,videobuf2_core
coretemp 6388 0
rts5139 313272 0
iwldvm 170735 0
media 12611 2 uvcvideo,videodev
hwmon 3346 1 coretemp
joydev 10367 0
mousedev 10912 0
snd_hda_codec_hdmi 40396 1
led_class 3611 1 iwldvm
intel_rapl 12460 0
x86_pkg_temp_thermal 7311 0
mac80211 495361 1 iwldvm
intel_powerclamp 9442 0
kvm_intel 135528 0
snd_hda_codec_realtek 54803 1
snd_hda_codec_generic 56366 1 snd_hda_codec_realtek
snd_hda_intel 22831 4
snd_hda_controller 22975 1 snd_hda_intel
snd_hda_codec 104665 5 snd_hda_codec_realtek,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_intel,snd_hda_controller
kvm 408583 1 kvm_intel
iTCO_wdt 5663 0
psmouse 94918 0
iTCO_vendor_support 1929 1 iTCO_wdt
pcspkr 2059 0
microcode 17157 0
serio_raw 5073 0
snd_hwdep 6652 1 snd_hda_codec
evdev 11784 14
snd_pcm 83207 4 snd_hda_codec_hdmi,snd_hda_codec,snd_hda_intel,snd_hda_controller
ideapad_laptop 10439 0
ac 3595 0
thermal 9103 0
sparse_keymap 3242 1 ideapad_laptop
battery 7885 0
iwlwifi 148746 1 iwldvm
r8169 59191 0
mii 4251 1 r8169
cfg80211 437959 3 iwlwifi,mac80211,iwldvm
snd_timer 19294 1 snd_pcm
snd 61276 16 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_hda_codec_hdmi,snd_pcm,snd_hda_codec_generic,snd_hda_codec,snd_hda_intel
wmi 8539 0
rfkill 15971 3 cfg80211,ideapad_laptop
shpchp 25706 0
mei_me 10096 0
mei 66784 1 mei_me
lpc_ich 14008 0
mac_hid 3273 0
soundcore 5551 2 snd,snd_hda_codec
i2c_i801 11364 0
processor 25153 0
ext4 494420 2
crc16 1359 1 ext4
mbcache 9155 1 ext4
jbd2 82948 1 ext4
algif_skcipher 6387 0
af_alg 5020 1 algif_skcipher
dm_crypt 17527 1
dm_mod 85258 3 dm_crypt
sr_mod 15026 0
cdrom 35191 1 sr_mod
sd_mod 37554 3
crc_t10dif 1135 1 sd_mod
atkbd 17006 0
libps2 4571 2 atkbd,psmouse
crct10dif_pclmul 4714 1
crct10dif_common 1436 2 crct10dif_pclmul,crc_t10dif
crc32_pclmul 2955 0
crc32c_intel 14217 0
ghash_clmulni_intel 4362 0
xhci_hcd 149286 0
aesni_intel 144871 6
aes_x86_64 7463 1 aesni_intel
lrw 3821 1 aesni_intel
gf128mul 6018 1 lrw
glue_helper 4737 1 aesni_intel
ahci 24299 2
ablk_helper 2100 1 aesni_intel
cryptd 8537 4 ghash_clmulni_intel,aesni_intel,ablk_helper
libahci 21772 1 ahci
libata 174153 2 ahci,libahci
ehci_pci 4152 0
ehci_hcd 64619 1 ehci_pci
scsi_mod 138333 4 rts5139,libata,sd_mod,sr_mod
usbcore 188509 5 uvcvideo,rts5139,ehci_hcd,ehci_pci,xhci_hcd
usb_common 1712 1 usbcore
i8042 13666 2 libps2,ideapad_laptop
serio 11018 9 serio_raw,atkbd,i8042,psmouse
i915 797177 2
video 12057 1 i915
button 4765 1 i915
intel_gtt 12856 1 i915
i2c_algo_bit 5480 1 i915
drm_kms_helper 39643 1 i915
drm 244846 4 i915,drm_kms_helper
i2c_core 41648 6 drm,i915,i2c_i801,drm_kms_helper,i2c_algo_bit,videodev
journalctl of a previous attempt
Aug 15 11:11:23 jdlptp kernel: [drm] Initialized drm 1.1.0 20060810
Aug 15 11:11:23 jdlptp kernel: input: Lid Switch as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0D:00/input/input0
Aug 15 11:11:23 jdlptp kernel: ACPI: Lid Switch [LID0]
Aug 15 11:11:23 jdlptp kernel: input: Sleep Button as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0E:00/input/input1
Aug 15 11:11:23 jdlptp kernel: ACPI: Sleep Button [SLPB]
Aug 15 11:11:23 jdlptp kernel: input: Power Button as /devices/LNXSYSTM:00/LNXSYBUS:00/PNP0C0C:00/input/input2
Aug 15 11:11:23 jdlptp kernel: ACPI: Power Button [PWRB]
Aug 15 11:11:23 jdlptp kernel: input: Power Button as /devices/LNXSYSTM:00/LNXPWRBN:00/input/input3
Aug 15 11:11:23 jdlptp kernel: ACPI: Power Button [PWRF]
Aug 15 11:11:23 jdlptp kernel: [drm] Memory usable by graphics device = 2048M
Aug 15 11:11:23 jdlptp kernel: checking generic (e0000000 410000) vs hw (e0000000 10000000)
Aug 15 11:11:23 jdlptp kernel: fb: switching to inteldrmfb from VESA VGA
Aug 15 11:11:23 jdlptp kernel: Console: switching to colour dummy device 80x25
Aug 15 11:11:23 jdlptp kernel: i915 0000:00:02.0: irq 40 for MSI/MSI-X
Aug 15 11:11:23 jdlptp kernel: [drm] Supports vblank timestamp caching Rev 2 (21.10.2013).
Aug 15 11:11:23 jdlptp kernel: [drm] Driver supports precise vblank timestamp query.
Aug 15 11:11:23 jdlptp kernel: vgaarb: device changed decodes: PCI:0000:00:02.0,olddecodes=io+mem,decodes=io+mem:owns=io+mem
Aug 15 11:11:23 jdlptp kernel: fbcon: inteldrmfb (fb0) is primary device
Aug 15 11:11:23 jdlptp kernel: [drm:cpt_serr_int_handler] *ERROR* PCH transcoder A FIFO underrun
I've tested all the kernels > 3.15.8 but they seem to create the error above. My questions are
Was there a change in the linux kernel options from 3.15.8?
Am I using / missing a module that I shouldn't / should be using for my cpu?
Last edited by acothi (2014-10-06 02:49:39)Hi acothi,
I was getting the same error message for months. Linux kernel 3.16.3-1 finally fixed it for me. My system: Intel Ivy-Bridge i5-3570K CPU + Intel DH77DF Mobo with latest BIOS (dated 2013). Please update to latest kernel in [Core] and report back. However, I don't think that your SD card slot issues are directly related to this error message. I also recommend installing linux-lts kernel and adding a bootloader entry, so you can still be productive, even if the latest Linux kernel doesn't fix it for you.
Afaik, this error has nothing to do with kernel options, but was introduced by a usual kernel commit (and seems to be fixed upstream).
Cheers,
Tolga
Last edited by tolga9009 (2014-10-06 16:47:02) -
This is the best method to install a new version of Studio!
Do it cleanly. By this I mean create a new fresh startup disk for the install of Studio. Whether for Studio 1 ,2 or 3, trust me. this method will get you to a really stable FCS system.
1. Backup everything you want to keep if you're using the same drive you've been using as your startup disk. Clone it if you'd like to save time digging around for the files you want to keep. Or buy a new drive for your tower and use it as a startup disk, keeping the earlier one until you've transferred all you need from it. (I have no less than 3 startup disks for my single tower here) One is a 250 gig drive, the other two reside on their own partitions of a second physical drive. I use one system for beta testing, reinstalling the OS each beta test, and one "working" system for daily real work environments, and yet another "backup" system which is there just in case I need it. (but never really do actually).
2. Load your latest OS disk, and restart your computer from it holding down the c key during a boot up, or selecting it from the startup disk control panel in the apple system prefs.
3. Once your computer starts up from the OS disk, select "optional installs" from the button you'll see in the window. From there select "erase and install" and install will begin.
4. After the OS install, run Software update and go all the way with it. There's nada out there that's not OK to install.
5. Install Studio. If it's an upgrade version, no problem to not install the earlier version you're upgrading from. Just have it's serial number handy because FCS will ask for it as well as the upgrade serial number.
6. Run Software upgrade again to make sure all of your FCS apps are up to date. INSTALL EVERYTHING that Software Update proposes to install.
7. You'll be a very happy camper.. it will also feel like your whole computer is faster because of this clean install of the OS you did...
It's not impossible to get a fine upgrade done without doing it as I've described above, but with the latest round of problems being posted about a new install, I gotta say that this clean method will fix all the problems being posted here and elsewhere. Why even bother taking the risk? What I've posted above will be THE WAY to make sure you're system is running right.
I've espoused this method of install any time you upgrade your OS (i.e., Tiger to Leopard or the upcoming Leopard to Snow Leopard upgrades about ready to hit us all) OR any time you install a new version of FCS or even a FIRST install of the studio. It's not all that time consuming, and running pro level software really demands that the system install is totally clean.
I oversee about 75 FCS stations at the Colorado Film School, we do this clean install every semester (4 months) on the systems there, and really have incredibly stable setups. Never really having the problems that get reported all over the forums... not only that, they boot fast, run fast, and just work.
When software companies test new versions of their software in beta, it's always asked by all software manufacturers to install their beta over a clean fresh OS... always... so there's a lesson here to learn from them, and also a hint: nobody chooses the "upgrade" button for a new version of said software, rather they are testing over CLEAN installs only. Makes perfect sense then to install new versions of software as complicated as this is over a clean new OS install.
JerryI fully support Jerry's advice. Though it is a little like the old auto repair manual I once had. If you looked in the section under "clutch replacement", it started out like this ...
*Clutch Replacement procedure.*
• elevate car - be sure to use jack stands to support vehicle
• remove engine
• with clutch pressure plate exposed ....
Of course, they never spelled out all that was involved in the "remove engine" step. So, in the interest of adding more detail to Jerry's advice on the "erase and install" process for those who have not done it before and might be intimidated - read on.
• Make a list of all Applications to install. Which ones do you need? Go through your Applications and Utilities folder and note which ones you'll want to reinstall. Note the version.
(I don't know about you, but I had a shocking number of apps I downloaded, used for a few times and never used again. Forget installing these disused apps.)
• If you are upgrading from a PPC to an intel machine, you'll want to know if the apps are UB or PPC. Upgrading your PPC software to UB can be a significant cost in a PPC to intel conversion. Know what you are getting into - do a search before installation to see if there is a UB version available. You can find out whether an app is PPC or UB by looking in System Profiler>Software>Applications. This window will also tell you the current installed version number. Generate a .pdf file of it and have everything listed for your records.
• In the list, note whether is was a download or you have a disk. If it was a download, find the DMG or installer package and copy it to an external firewire drive. Put it in a folder titled - Apps to be installed - or something easily identifiable.
• If you need to go back to a previous version (e.g. QT 6.5.2) download the dmg file BEFORE you start the installation process.
• In the list, note if the application is a full install or an UPGRADE. If an upgrade, make sure you have the previous version's disks (as well as the serial numbers - see below).
If the UPGRADE version does not require the previous version to be present - eg when installing the upgrade version of FCP 7, DO NOT install earlier software. All you'll need is the previous serial number. The way to figure this out is to try to install the newest version. If it needs the previous version present before proceeding, the install process will tell you that.
Some upgrades will require that a version of the previous app is on the disk. If this is the case, when you install the first version, simply install the minimum so the app will be on the hard drive. You will need to do this because there will be NOTHING on the disk after you do your clean erase.
• Referencing your list, find ALL your disks before you start. This includes previous versions if you are unsure whether they will be needed.
• Spend some time looking through this forum for Professional Application installation issues. The classic example is a conflict between Logic and FCP. Install FCP first and you'll have no issues.
• Sort your list into an installation sequence. Lay out your disks in that order.
• Referencing the list, make sure you have ALL your serial numbers including those you've downloaded. I've purchased a number of programs on line and the only documentation of the serial number was an email. All those are kept in a dedicated folder in Mac Mail. For serial numbers that arrived via electronic means, use cut and paste instead of re-typing whenever possible. This will prevent errors in transcription.
In making the list, TEXT EDIT works ok, (I use Excel). Text edit has the benefit of being easily readable on any mac. Print the list out for reference, put a copy on a flash drive or a firewire drive where you can access it to cut and past serial numbers during the installation process.
• Recognize this is going to take some time. Ranting, drinking too much coffee, swearing, sitting in front of the computer watching the progress bar, etc will not make things go faster. All it will to is put you in a really bad frame of mind. Do it over a weekend when you can be multitasking. While you are cleaning off the mountains of paper on your desk or raking the yard, you can take regular breaks to check on progress.
Process -
• Download Carbon Copy Cloner or one of the other backup utilities and do a full backup of your existing system drive to an external firewire drive. Make the drive bootable. *Do not* cheap out on this as this is your insurance policy. If you forget something or can not find a serial number, you often can find it and copy it from the backup system to the newly installed version. Or, if things go horribly wrong, you can simply copy the old system back to your computer and pick up where you left off.
If you have a MacPro or G5 tower, an alternative to cloning your existing system disk is to pick up a new hard drive to use as the clean new system disk. Your existing system disk will be the clone.
• Once you have gathered and organized all the materials and backed up the drive or installed the new system drive ...
• Insert your OSX installation disk and boot the computer from the disk (Jerry explains how)
• Erase the hard drive. Use the ZEROs option as this will map out any bad sectors. This will take time. See the note above.
• Install the OS. If it is an upgrade install, see the note above regarding upgrade installs. Repair Permissions and then run the updates. Repair Permissions.
• Install your applications following your list. Make sure to Repair Permissions after each install and update..
Have fun, be prepared for a few minor glitches. If you multitask, you can get the garage/ or office cleaned out and your computer rebuilt. In all honesty, this process took all weekend plus time in the next week as I discovered apps that needed additional updates, configuration settings, etc. No doubt it would have been faster if I was sitting at the console the whole time, but I was able to get the office cleaned up and organized (which also makes ME much faster). Overall it was a very slick process.
When you have a fully functioning system again (you have tested all applications and everything works), CLONE the new system and put your info, your notes and the disks in a safe place - once you've done this once, why go through the pain of organizing this stuff again ...
Now, rejoice in a much faster machine with a lot more free disk space.
Cheers,
x
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