Incoming calls are not finding contact records
I just upgraded phones from a 3GS to a 4S. The contact records transferred over and call history did as well.
But the call history and incoming calls only show the number, they do not show the contact information. In the contact record, the phone numbers are missing the phone formatting, the () around the area code, etc.
I tried opening the record and saving it to see if it would add the formatting. It didn't. I really don't want to type in each phone number again.
Any ideas?
Thanks in advance
Hi Andy,
I just resolved this problem and I think I have the fix for you. First, when you upgraded from the 3GS to the 4S, did you switch carriers (from AT&T to Verizon for example)? I did and had the same problem you are experiencing. Here is the fix:
1. If you are using Verizon, open the Phone app and dial *228. You will be connected with Verizon's programming system. When prompted, press "1" for "Program or Activate Your Phone".
2. You will have to wait listening to music while the system upgrades your programming. Wait until the system says something like "Your settings or programming have been updated". Then disconnect the call.
3. Open the iPhone Task Manager (double tap the "Home" button). Make sure that you see the Message, Phone and Contact applications. If you don't see one of those apps, go back and open them in the main menu screen.
4. In the Task Manager, press your finger on one of those three apps (Contacts, Phone, Messages) until all the apps start to jiggle. Delete the Messages, Contacts and Phone apps (don't worry, they are still on your phone).
5. Wait about three minutes, then go back to the Main Menu screen and open the Messages app. Everything should be fine. As it will be in the Contacts app.
That's it! Worked for me. Hope for the same with you.
Stefan
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If your BestBuy.com and My Best Buy™ accounts are linked, then you should be able to login to BestBuy.com and view your My Best Buy™ account information. I am going to manually request that your BestBuy.com password be reset, so you should receive an email shortly with a link to reset the password. That link is only valid for two hours; however, once the password has been reset, you should be able to login to BestBuy.com.
If after resetting your password you are still unable to login to BestBuy.com, please let me know or feel free to send me a private message and I will take a second look. You can send a private message by clicking on the blue button located within my signature.
Thank you for connecting with us!
Derek|Social Media Specialist | Best Buy® Corporate
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