Incoming calls doesn't play customed ringtone

i managed to make customed ringtone with iTune and sync the customed ringtone to iPhone. I assumed it went fine as the ringtone showed (and I could play the ringtone) in the settings-->general-->sons ringtone list. I checked that it has already been set as default rigntone. But, when an incoming call is on, it is not the selected custom ringtone, but one in the standard ringtone list.
what has gone wrong?
thanks.

My understanding of this issue is that it has more to do with the caller ID signal from the local tower when the call is received than a problem with the phone. I've noticed that I get custom ringtones most of the time but not ALL the time.

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For more information on this, take a look at:
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/TS2802
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
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Incoming calls doesn't play customed ringtone

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