Incoming email problem

For one of my email accounts linked to my iPhone, an IMAP account, I am having problems receiving incoming emails.
The mail app shows a new email has arrived and is unread but I cannot find the email itself. I know it is a recent email as I am emailing this account from other accounts I have.
I have tried to narrow down the problem by trying different senders (I.e hotmail, gmail, work etc) but all have the same effect.
When I log into the account on outitgoes.com I can view these unread emails fine.
As the iPhone is showing unread emails I'm assuming the server is working fine and the problem is with iPhone settings??
Please help as this is a business email I urgently need resolving.
Thanks

I've checked that and it doesn't appear in all inbox view either.
The problem is similar to what others and I have faced in the past where the mail app eludes to unread email which cannot be located however in this instance there is actual new emails that are unread.

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    Hi and Welcome to the Community!
    Please do a full shutdown and restart. Not a reboot...a full shut down, followed by you starting it up again. See if that helps.
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    try these links it may be useful:
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