Incoming emails not syncing using IMAP

Hello Community Members,
I am having a problem with one specific email not syncing incoming emails using IMAP on my BB Classic.
IMAP server: imap.secureserver.net
I have followed the instructions and all the other accounts I have configured seem to work properly.
Downloading using POP works for this specific email.
Anyone experiencing similar problems? Any advice?
Thanks,
Alan

Hi and Welcome to the Community!
It is possible that your email server did not, as part of the "wizard" configuration, provide the proper settings to auto-configure to the device. Therefore, I recommend you:
Remove this email configuration
Find the proper settings to use, via the EAVT or perhaps by asking your email service provider
Reconfigure this email, but use the manual/advanced screens and manually enter everything, bypassing the wizard
Hopefully that will work for you.
Good luck and let us know!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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