Incoming Emails with Blank message body in Outlook 2013 and 2010

Question

Dear TechNet
Why Some of the incoming message we received in Outlook  are displayed with blank message body but same message when viewed from Internet browser web  client  or in Blackberry device message body is viewable and also same message is viewable
in outlook ver 2003 , 2007, 2010 ( without service pack1)
Above problem of incoming email message with blank message body we are facing to users with outlook2013 and outlook 2010 (with sp1) and when the sender of the email is using  Lotus Notes Client ver 8.5.3
Request you kindly suggest any setting need to be done in outlook or windows registry to resolve the email messages with blank body.
Thanks in Advance ............................
Regards,
Jayesh
Mob : [phone]

Answer 1

This is commonly seen with an Outlook add-in, such as the AVG add-in. I just ran into it again today. I removed AVG and enabled Windows Defender on a Win8 laptop with Outlook 2013, and that took care of the issue. If you must use AVG, you can disable the
add-in and then test new emails.
To disable the AVG add-in, this is one method:
Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry.
      (https://support.microsoft.com/kb/322756/            )    
in case problems occur.
To resolve this problem, follow these steps to disable the Avgoutlook.Addin add-in. If the problem is , we recommend that you contact the vendor of the add-in to ask about an updated version of the add-in. 
Exit Microsoft Outlook if it is running.
Start Registry Editor.
In Windows 8
Press the Windows logo key+R, type regedit in the Open box, and then press Enter.
In Windows 7, 8 or Windows Vista
Click Start, type regedit in the Start Search box, and then press Enter.
Locate and then select the following registry subkey, depending on the type of Office and Windows installations that you have.
32-bit Office plus 32-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
64-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
32-bit Office plus 64-bit Windows
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\avgoutlook.Addin
Right-click the LoadBehavior value, and then click Modify.
Change the Value Data value to 0, and then click
OK.
Start Microsoft Outlook.
Note To re-enable this add-in in Outlook, change the LoadBehavior value to
3.