Incoming FaceTime calls do not ring on MacBook Pro.

I can call other people using FaceTime, but when they try to call me I don't get their call. Sometimes we're on the phone while trying to connect via FaceTime and I can hear their outgoing FaceTime call ringing, but it is not ringing on my computer. They get the message that I am unavailable in FaceTime, even though it's open and I'm there waiting. And their call doesn't show up in my notifications either. I've checked settings, sound, made sure everything is enabled. I can't figure out why I'm not getting their FaceTime calls. I've looked at all the troubleshooting pages and other community questions with same problem. Most of them are using iPad so those suggestions aren't relevant for the MacBook Pro. Thanks for any help.

"We" don't ahve to do anything - mine's working fine
Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps from the tray before doing the reset.
Try deleting and reinstalling the app.

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