Incoming mail won't wont display rich text or graphics

. Before updating my Intel iMac to Leopard, none of my incoming mail displayed the text or graphic that it was used to compose the mail i.e everything is in plain text . I took the computer to local Apple store and paid for 2 hours of the tech's time and he could not find the source of the problem. After upgrading to Leopard, it did improve a bit with some mail displaying the graphics and rich text but now it is happening again.
I have been into Mail preferences and ticked the box "display remote images in HTML messages " . There is nothing in troubleshooting to help and it is getting annoying. I also have a 13" Macbook but it does not have the same problem as the rich text and graphics come through as sent. Hope someone can help.

try this link
http://support.apple.com/kb/TS2537

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