Incoming messages going directly to trash

Hi all
i have been having nothing but trouble with my BTinternet account since the wwekend. My original password was not recognised so had to generate a new one, then when FINALLy managing to get my email on my mobile devices ALL my incoming messages are going directly to my trash box.
this is obviously a pain as i have to keep checking trash to see whats come in. My mobile devices are an Iphone 5s and an Ipad mini.
any help would be appreciated, I have just re set-up my email on my Iphone as per the help page
http://bt.custhelp.com/app/answers/detail/a_id/46673/c/346
but it is still doing it
Krys

anyone help please....
This is getting really annoying.
The emails will go to `trash' on Ipad or Iphone or deleted on my PC in outlook
Krys

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Incoming messages going straight to trash

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Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.
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/Users/YourUserName/Library/Caches/Mail/
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/Users/YourUserName/Library/Mail/MessageRules.plist
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email from certain senders goes directly to trash before inbox; this is consistent for wife's email (which is definietly a problem)

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Hi:
I should also mention thatthe issue is with Mac Mail, which is where the messages are being forwarded to from the 3rd party email account.,......sorry for any confusion.
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jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
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Follow us on Twitter @VZWSupport

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Incoming messages going directly to trash

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