Incoming telephone event doesn't trigger a BP lookup (Account identificatio

Hi Guys,
If the agent in the Interaction Center Web Client receives a new incoming telephone request, no automatic business
partner search is performed and no ANI (automatic number identification) occurs.
However, the system never show the message "No account identification found" (CRM_IC_AAPL_UI_BPID - Message numnber 010). It's looks like the function module, event or program never run for try to find the BP.
Any Idea?
Regards,
Lyda

If I activated the trace for ICWebCLient, I found missing the post:
     <parameter name="htmlbevt_oid">V1_V4_CONTEXTAREA_ALERTDISPLAY_FORWARDCALL</parameter>
               <parameter name="htmlbevt_id">forwardCall</parameter>
               <parameter name="htmlbevt_cnt">0</parameter>
               <parameter name="onInputProcessing">htmlb</parameter>
               <parameter name="PREFIX_ID">V1_V4_</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_CODE">IC.NewRequest</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE1">ContactStarted</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE2">phone</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE3">1%1216862503518</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE4">+15550009</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE5">+61437407200</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE6">Inbound</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE7">null</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE8">null</parameter>
               <parameter name="V1_V4_CONTEXTAREA_ALERTDISPLAY_SELECTED_VALUE9">null</parameter>
Why, the system never send this parameter to the IC?

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