Incompatible cartridge message

incompatible cartridge message started on HP 4500, relaced both HP cartridges, couldn't clear. Bought a new 4630 with fresh HP cartridges, and when I powered it up before running setup, incompatible message reappeared. Uninstalled 4500 from control panel, ran 4630 setup and still getting incompatible cartridge message.Help!

Hi @soie,
Welcome to the HP Forums!
I noticed that you are getting the incompatible ink cartridge error with your HP Photosmart c4780. I am happy to help!
Most likely by the description of your post, this printer is setup for the European Market, instead of the U.S. Market, hence getting this error message. You can try going through this guide, HP Photosmart C4600 and C4700 All-in-One Printer Series - A 'Cartridge Problem,' 'Cartridge Failed,'....
If the guide does not solve your problem, please call our phone support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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Similar Messages

How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
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Incompatible cartridges

how can i fix the "incompatible cartridges' problem with my HP ENVY 4502.

Hi @RRivera1109,
Welcome to the HP Forums!
I understand that you are getting the incompatible ink cartridges error message with your HP Envy 4502, and I am happy to help you with this error!
Please try the solutions within this guide, A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP ENVY 4500 e-All....
Hope this guide is helpful, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Desk Jet incompatible cartridge

I just purchased new hp 670 xl cartridges online and I keep getting "incompatible cartridge".I noticed that the old ones say product of Malasia and the new ones product of Ireland. When I reinstall the old ones, it goes back to normal. How do I fix this problem?

Hey there @DeGraff!
Thanks for posting on the HP Forums!
I can see that you're getting an "incompatible cartridge" error with your new HP 670xl cartridge. I am unsure if where the product came from is causing the issue or not. I can how ever provide some suggestions that may help resolve the issue!
Would you be able to provide the model number of the HP Deskjet printer you are working with?
To get the model number click here: Model Number
If you could post back with that info I would be happy to provide some help for that printer and its cartridges!
Cbert
I work on behalf of HP.
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Officejet Pro 8500A plus.Continue to get "replace cartridge" message, altho I installed 2 new

I have twice replaced the M Magenta cartridge; yes, I used HP cartridges. I continue to get the replace....cannot print error message.
Each time, it would print one page (color or b&w print) and then message appears again. My printer is 3.5 years old, light use at home.

Hello there! Welcome to the forums @JohnnieMerle ,
I read about the issue you are having with your ink cartridges and the Officejet 8500A plus. I would like to share my suggestion with you so you can troubleshoot the issue.
Click here to get started: 'Replace the following depleted ink cartridge' Message Displays on the Product after Installing a Ne...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Im trying to upgrade my firefox and I get the incompatible browser message. Im runnning Mac OS 10.5.8 which according to your system requirements should be fine?

Im trying to upgrade my firefox and I get the incompatible browser message. Im runnning Mac OS 10.5.8 which according to your system requirements should be fine?

You can not update to 7.0.1 because you have PPC, read here the solution chosen for more information:
https://support.mozilla.com/en-US/questions/891475
thank you

Incompatible cartridge cc=us

Why does my printer (HP Photosmart All-in-one, C4480) print 30 or more pages then stops and says, 'incompatible cartridges'? It does this about every 2-3 weeks!
Confused printer,
KaSandra

Yes, they are brand new Genuine HP Print cartridges. When I click on the toolbox it showed that the ink in the was that was working just find when the problem started while printing this morning showed that it still had 50% of the ink in it and both of the new ones that I installed both showed 100% ink available and when they were installed the screen even stated that they were new, genuine print cartridges.
I did follow the steps that were given in that link for troubleshooting poor quality text before originally posting about the problem and that did not help either. Have just done those steps again but it is not printing the black cartridge. I might think that the 2 new cartridges were defective but the one that was in there when I first started printing this morning was working just fine and then stopped. The 5th page I printed only had some sporadic black printing and by the 7th page it was completely blank which is why at first I thought that it ran out of ink.
Will try the step about removing the black cartridge for 2 hours however on step 4 of that link it says to not leave the cartridge out of the printer for more than 30 minutes or the ink can dry and clog the nozzles. Yet, the step 5 states to remove it for 2 hours and then try again. Will do this and see what happens.

Missing or damaged cartridge message

On Photosmart C309g, missing or damaged cartridge message continues to show after all cartridges have been replaced and the contacts have been cleaned. (several times) This has happened before and for whatever reason rectified itself. Any Thoughts??? Thank You

Hi @Stringbass
The issue could be the cartridge(s) or printhead. I found a document that addresses this particular error. I also located another that is for a different issue, the the steps guide you through a manual printhead cleaning which might help. Please use both links below to perform the necessary troubleshooting;
'Ink Cartridge Problem - The Following Ink Cartridge(s) Appear to Be Missing or Damaged' Message Dis...
'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Message Displays on the Computer
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Damaged Cartridge Message

After replacing one color cartridge because it was low, I keep getting a damaged cartridge message. I replaced the "damaged Cartridge" and the message appears again for a different color OR it says that color is empty.

Hey there @TSterling , welcome back!
I came across your post about the error message you are faced with on your Photosmart Plus, and wanted to share my suggestions with you.
Here are some steps I would recommend:
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Also try this guide: 'Printhead Problem' or 'Printhead Appears to be Missing or Damaged' Displays for HP Photosmart Premi...
If the problem continues, give us a call and we can discuss your printer replacement or trade in options with HP as you would need a new unit.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Disabling continual Non-HP ink cartridge message

Please help!I can see there have been many others with the same annoying problem, but I can not seem to stop the 'Non-HP Ink cartridge"message coming up on my computer constantly, even when I'm not printing anything! Whenever I am on my computer, the message comes up every 5 seconds. I can't get anything done!I tried unchecking the "Enable bidirectional support" box under "Ports", (as per one of the answers here) but it hasn't worked. I am wondering if I turned my computer off and on again, would that work? I have a HP Pavillion 23 computer.Surely I don't have to unplug my printer every time I'm on my computer and go through this rubbish whenever I need to scan or print something?This is beyond frustrating!Any help would be greatly appreciated.Thanks.

Hi , Welcome to the HP Forums! I understand that you are getting a continual Non-HP ink message with your HP Photosmart Plus B210 on Windows 8. I am sorry for the frustration but happy to look into this for you. Are you using Genuine HP ink cartridges? Or refilled/Non-HP ink? Please see this guide, Can I Refill The Ink In My HP Ink Cartridge? As well as this guide, Ink Usage in Inkjet Printers. In the meantime, please try the solutions within this guide, HP Photosmart Plus e-All-in-One Printer - B210a support. Also, the HP Print and Scan Doctor, might help as well. Hope this information is helpful, and thank you for posting!

Counterfeit Cartridge message

Is there a way to disabled the Counterfeit Cartridge message that comes up every time you print?

Are you using HP cartridges????

J5750 Continuous "Remove and re-insert left cartridge" message

Installed a new HP black 74 cartridge on right side and the printer printed out the "align cartridge" sheet. But then a "Cartridge error: Remove and re-install left cartridge" message came up. The error message just continues, even though I have removed and re-installed the left cartridge repeatedly, I have cleaned the electrical contacts per manual instructions, and I have rebooted the whole printer.

If the printer model with the issue is the PSC 2170 you mentioned in a previous post the document here may help resolve the issue. Clean the cartridge and printer contacts as shown in step five and six.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Migrate to new iMac from old iMac and am getting 'incompatible software' message.

Im trying to migrate to new iMac from old iMac and am getting 'incompatible software' message. I'm not sure what to do- can I revert back to snow leopard from mavericks?

Hi Mark,
If you install Mavericks, or in your case migrate from an old computer running Snow Leopard (or an earlier version of Mac OS X) to one using Mavericks, some of your software that was designed to run on older computers may not function in the new OS. See this article -
OS X: About the incompatible software folder
http://support.apple.com/kb/HT3258
In particular -
If you see a message indicating that you can't use "this version" of an app, contact the software's vendor or visit their website to see if a later, compatible version of the app is available. If you purchased the software from the Mac App Store, use Software Update to see if an updated version is available there.
and
During installation, OS X moves known-incompatible software to a folder named "Incompatible Software" at the top level of the startup drive. If this folder is present on your Mac, see what applications are in it, then check for available updates. To obtain a newer version of an Apple app, check the Mac App Store, or visit the Apple Store website.
Regarding installing an older operating system on your new iMac, Apple does not support doing this, as described in this article -
Don't install a version of Mac OS X earlier than what came with your Mac
http://support.apple.com/kb/HT2186
Thanks for using Apple Support Communities.
Best,
Brett L

New officejet h470 with wireless card; "printer cartridge incompatible" error message

I just got the officejet h470 mobile printer and wifi card. Had many, many problems when trying to set up wireless operation (windows vista operating system). Installed & uninstalled 5 times. Finally contacted HP tech support and got it to work correctly after approximately 2 hours on the phone. From minute one got blinking light for black ink cartridge when I turn it on or when I try to print. Happens every time. Only way to clear the light and print is to unseat the cartridge completely and re-seat. Prints one document then does the same thing. Today, for the first time, I got the error message "ink cartridge incompatible". This is the ink cartridge that came with the machine.
1. Bad ink cartridge? Does anyone out there have an answer?
2. Is it normal for this printer to continue to cycle(?) for 1-2 minutes when first starting and after printing?
I don't want to go through the hassle of replacing the printer if I don't have to.
Thanks,
Freestyle

For #1 I would suggest cleaning the cartridge contacts as shown here. If that does not resolve the issue you may need to replace the cartridge or the printer (both should be under warranty).
As for cycling before and/or after printing, it will depend on various factors including how long it has been since the last print job. I would not expect more than 5-15 seconds of servicing after a print job.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Incompatible print cartridge message

My HP Photosmart C4480 has worked well until...
While it was printing it quit mid-page and now has the above message. I replaced the color cartridge thinking it ran out of ink but no change. I cleaned (with distilled water) both the cartridges and the printer contacts still no change. I'm lost and need help please.

Hi ThunderRidge
Have you tried with a new cartridge? If so, and it solves the issue, you should contact phone support for a replacement of the first cartridge (you can first check the warranty ends date here )
Kind Regards
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Incompatible cartridge message

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