Incompatible cartridge of HP Deskjet 1015

I am so irretated to HP Deskjet 1015. Even original cartridges the message "Incompatible Ink Cartridges" is still puffing

Hi amcor30,
Welcome to the HP forums!
I understand you have a Deskjet 1015 that is telling you incompatible ink cartridges. I'm sorry to hear this, but I believe I can help
I will recommend that you follow the steps within this 'Incorrect Print Cartridge' or 'Print Cartridge Problem' Message Displays on the Computer document. I realize it is for a different printer but the steps are still applicable and should help.
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

  • Desk Jet incompatible cartridge

    I just purchased new hp 670 xl cartridges online and I keep getting  "incompatible cartridge".I noticed that the old ones say product of Malasia and the new ones product of Ireland. When I reinstall the old ones, it goes back to normal. How do I fix this problem?

    Hey there @DeGraff!
    Thanks for posting on the HP Forums!
    I can see that you're getting an "incompatible cartridge" error with your new HP 670xl cartridge.  I am unsure if  where the product came from is causing the issue or not.  I can how ever provide some suggestions that may help resolve the issue!
    Would you be able to provide the model number of the HP Deskjet printer you are working with?
    To get the model number click here: Model Number
    If you could post back with that info I would be happy to provide some help for that printer and its cartridges!
    Cbert
    I work on behalf of HP.
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

  • Incompatible cartridges

    how can i fix the "incompatible cartridges' problem with my HP ENVY 4502.

    Hi @RRivera1109,
    Welcome to the HP Forums!
    I understand that you are getting the incompatible ink cartridges error message with your HP Envy 4502, and I am happy to help you with this error!
    Please try the solutions within this guide, A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP ENVY 4500 e-All.... 
    Hope this guide is helpful, and have a nice day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Deskjet 1015 driver installer not open

    Printer: Deskjet 1015
    OS: OSX  10.9.3  Mavericks  (Macbook air 11inch mid 2012)
    Hello. 
    I have just bought Deskjet1015 and have been trying to install the driver which I downloaded from here .
    Since my OS is OSX 10.9.3, I follow the instruction in this article .
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    This question was solved.
    View Solution.

    Welcome to the forums Hirocg,
    I saw your post about your installation issue with your Deskjet 1015 on Mavericks. I do have some suggestions that might help!
    1. Try the download again and save the file to your Desktop and run it from there to see if that works.
    2. If #1 fails, try Repair disk permissions and try the installation again.
    Good luck!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Incompatible cartridge cc=us

    Why does my printer (HP Photosmart All-in-one, C4480) print 30 or more pages then stops and says, 'incompatible cartridges'? It does this about every 2-3 weeks!
    Confused printer,
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    Yes, they are brand new Genuine HP Print cartridges.  When I click on the toolbox it showed that the ink in the was that was working just find when the problem started while printing this morning showed that it still had 50% of the ink in it and both of the new ones that I installed both showed 100% ink available and when they were installed the screen even stated that they were new, genuine print cartridges.
    I did follow the steps that were given in that link for troubleshooting poor quality text before originally posting about the problem and that did not help either.  Have just done those steps again but it is not printing the black cartridge.   I might think that the 2 new cartridges were defective but the one that was in there when I first started printing this morning was working just fine and then stopped.  The 5th page I printed only had some sporadic black printing and by the 7th page it was completely blank which is why at first I thought that it ran out of ink.
    Will try the step about removing the black cartridge for 2 hours however on step 4 of that link it says to not leave the cartridge out of the printer for more than 30 minutes or the ink can dry and clog the nozzles.  Yet, the step 5 states to remove it for 2 hours and then try again.  Will do this and see what happens.

  • Incompatible cartridge message

    incompatible cartridge message started on HP 4500, relaced both HP cartridges, couldn't clear. Bought a new 4630 with fresh HP cartridges, and when I powered it up before running setup, incompatible message reappeared. Uninstalled 4500 from control panel, ran 4630 setup and still getting incompatible cartridge message.Help! 

    Hi @soie,
    Welcome to the HP Forums!
    I noticed that you are getting the incompatible ink cartridge error with your HP Photosmart c4780. I am happy to help!
    Most likely by the description of your post, this printer is setup for the European Market, instead of the U.S. Market, hence getting this error message. You can try going through this guide, HP Photosmart C4600 and C4700 All-in-One Printer Series - A 'Cartridge Problem,' 'Cartridge Failed,'....
    If the guide does not solve your problem, please call our phone support at 800-474-6836 for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. 
    Hope this helps!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP deskjet 1015, not installing

    Good day.
    Have problems with HP Deskjet 1015. System can't detect printer.
    I have already read topics with about problems with this model, so.
    1) Pic.1 Printer is properly connected, but setup doesn't react on it. 
    2) HP Print and Scan Doctor doesn't detect printer as well.
    3) printer worked on win XP, after migration of win 7 system can't detect it.
    4) In USB devices listed as "unknown device"
    Wait for help!
    This question was solved.
    View Solution.

    Hello @Skatuser , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are experiencing USB installation issues.  I would like to help.
    I would recommend performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also recommend following USB Printer Installation Troubleshooting.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Deskjet 3545 shows "Incompatible cartridge " on the FIRST itself

     I got a Printer - Hp Deskjet 3545 here in Chennai to be used in my home, nearby Erode. I chose hp since, they have got good reputation and they promised onsite issue identification and solution.
    But on the first day, after carrying it home, installing the cartridges showed "INCOMPATIBLE INK CARTRIDGE FOR THE PRINTER MODEL". I was shocked.
    I called up the customer care and after analysing the issue, the rep said I had to take the Cartridge to Coimbatore to see what the issue is, which is 150 KM from my home town. I asked for assigning a technician to address it at my home itself, but the answer I got from him was really shocking -- this is a cartridge issue and for this, technician cannot be assigned, and that is COMPANY POLICY .
    Is THE COMPANY not worried about how i feel when i see something that i got for almost Rs.7000  is not working on the first attempt itself.
    The issue is till unresolved. Could someone pls let me know what can be done ?
    I raised a tkt for the same -- 3010821127

    Hi,
    I am sorry to hear that you are having problems with your ink cartridge. I would like to try to help you.
    To start, I would appreciate if you check if the ink cartridge you have is labelled as HP 678? This is the recommended ink cartridge for your printer.
    Next, if the ink cartridge is correct, you may like to go to the below link to follow the steps to try to resolve the problem.
    http://support.hp.com/us-en/document/c03771807/
    Do let me know how this works out!
    Rgds,
    TechSupportGal
    I work for HP
    I work at HP

  • Incompatible ink cartridge for hp deskjet ink advantage 3545

    I recently purchased hp deskjet ink advantage 3545. Till yesterday it was working fine. Today it started giving an error of  incompatible ink cartridge. I have neither changed the cartridge neither refilled the ink. In this forum I read that it could be issue of power cable. However, I also have the printer power cable connected directly to a wall outlet. Please help.

    Hi @kandyco,
    Welcome to the HP Forums!
    I understand that you are getting the incompatible ink cartridge error with your  HP Deskjet Ink Advantage 3545. I am happy to help!
    Please try the solutions within this incompatible ink cartridge guide. A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays on the Control Panel.
    Hope this guide is helpful, and thank you for posting!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Trouble using replacement cartridge in HP Deskjet Ink Advantage 2545

    So finally the original black ink cartridge that came with the printer had to be replaced - HP 662. Of course I looked for the same product but the store didn't have it. They told me to get the HP 650 instead which, it says on the packaging, can be used in 1015, 1515, 2515, 2545, 2645, 3515, 3545 and 4515 models.
    Got home all excited as I had a lot of stuff to print. I replaced the black cartridge as instructed... but could not print. Got an error message saying "Device Error Detected - Ink supply failure." Do I need to change the color cartridge too? Is that the reason why this is happening?
    Please help! Thanks...

    Hi AliceRedQueen,
    Welcome to the HP Forums!
    I see that you are getting a message that says, "Device Error Detected - Ink supply failure." I am happy to help you with this issue!
    It is possible you may need to change the color cartridge too. What I would do first is to go through this incompatible ink cartridge guide. An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays on the Computer.
    Hope this helps you, and have a great day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Printing error incompatible cartridge

    I have a HP D2568. I have replaced the black cartridge with the correct cartridge recommended by HP and it comes up and tells me that the cartridge is incompatible. Does anyone have any suggestions as to why this is happening?

    I am dealing with the same issue on an all in one Photosmart C4580-  using the correct ink cartridge that I bought when I purchased the printer, Black 74.  I'm pulling my hair out!  Any suggestions?

  • Printer D110 AIO incompatible cartridges

    I finally fixed my printer to it is able to scan and print, but now when I attempt to print anything it gives me the error message that "The cartridge is incompatible with this configuration"  Tri-color, Black.  I tried that alignment and the cleaning option on the printer.  Both of them print test pages and they both did so successfully.  Does anyone have any idea how to fix this problem?  The cartridges are the original ones that came with it, and havent been refilled.

    Hello, Sorianoo:
    In your research to find compatible cartridges, have you seen this document? If not, let me know if this helps.
    Thanks for contacting HP,
    SN_63 (Saint Nana): I work on behalf of HP.
    Click the thumbs up icon if you want to say "Thank you." To help others on the forum, select "Accepted Solution" on the post that solves your problem.

  • New ink cartridge alignment test Deskjet 5440

    I got a new computer and plugged in my old Deskjet 5440. I downloaded and installed the recommended driver from the HP support website. I then replaced the color and black ink cartridges. On my last computer when I changed cartridges I was asked if I wanted to align them. This time (twice) I was not.
    How do I run an alignment test?

    Hi @KroebY, 
    Welcome to the HP support Forums! I see you have replaced the black cartridge on your HP Deskjet 1010, but it is not registering the new cartridge. You are unable to copy or print, you can make a scan. I notice you said your DJ 1010 was not compatible with the Windows 8.1 Operating system, there are full feature software and drivers available for your printer.
    Let's start troubleshooting the print quality issues: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet Ink Advantage an...
    Does this help, are you now able to print and make a copy? If yes, continue below:
    Now, the software:
    1. Unplug the USB if using a direct connection.
    2. Remove the HP DJ 1010 software from your computers Control Panel's Uninstall a program option.
    3. Restart the computer.
    4. Make sure all the DJ 1010 software is gone from the programs list as well as your HP folder listed under the All programs in your Start Menu.
    5. Now go ahead and download the software and drivers for your DJ 1010 (DO NOT plug in USB until the software prompts you to):
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-117518-4&cc=us&dlc=en&lc=en...
    6. Go ahead and print a test page.
    7. If you are unable to print a test page, please run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
    Please let me know if you are not able to print, and if the installation was successful.  I will watch for your reply.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • Bought in error 300 cartridge instead of 301 for deskjet 2544

    can computer be programmed (via drivers) to accept this cartidge of do I haggle with the retailer to change the cartridge?
    Can this deskjet use 300XL cartridges?
    Thanks

    Hello @eiresaor,
    Welcome to the HP Support Forums!
    I understand that you purchased an HP 300XL cartridge for your HP Deskjet 2544 All-in-One Printer but the cartridge is not compatible. I would like to assist you today with resolving this issue.
    The HP Deskjet 2544 is compatible with the following cartridges only:
    The compatibility varies by region. No other cartridges will work in your machine.
    The HP 300XL (Part Number: CC641EE) is only compatible with the following machines:
    Therefore, you have two options to resolve this cartridge compatibility issue.
    Option 1:  Speak to someone at the store that you purchased the incorrect cartridge from and see if they're willing to swap the incompatible cartridge out for one that will work with your HP Deskjet printer.
    Option 2: You can also contact our Technical Support queue by phone to explore cartridge replacement options. If that cartridge is an HP Genuine Cartridge and you explain to the Technical Support Agent that you accidentally purchased the wrong cartridge for you printer they may be able to swap the cartridge out for the correct cartridge for your printer.
    HP Technical Support can be reached at: 800-474-6836.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region.
    HP Worldwide Contact
    I wish you luck going forward with this. Have a nice day!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Hp deskjet ink advantage 3525 cannot recognize 685 black cartridge, others are 655 cartridges

    I have printer HP Deskjet Ink advantage 3525. The black cartridge was over and I was sourcing in Bangalore for 655, but couldnt find any where, but was able to get 685 in E-Zone. In the outer cover of 685, it was mentioned that is compatible with HP Deskjet Ink 3525. But after inserting the cartridge, I get a error in the printer - Incompatible Cartridge. 
    It is also an HP and since it was specified I bought this.
    Now tell me the way to proceed.
    Thanks
    Regards
    Dharini

    Hello Dharini,
    Welcome to the HP Forums.
     I see that you are having an issue with the ink cartridge.
    The reason why you are having an issue with that particular cartridge is because it is out of a different region as what the printer is purchase from.
    In order to use the new cartridge, you would have to contact HP directly and have the printer Regionalized.
     If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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