Incompatible display driver message prevents start up of premiere Elements

I have downloaded and installed Premiere elements 12 on a PC running Windows 8.1 64 bit with two display drivers and 2 monitors. When I start Premiere Elements and select the Video editor/New Project I get an error message "We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver". If I click OK the error message comes up a second time and then I get the bar for about 30 seconds and then nothing happens. I am using an Intel on board display driver for my second monitor and an AMD r2 700 series card for my primary display.

Dual graphics adapters cause problems for Premiere Elements... the links below cover how to configure to use one... I have NO idea how to actually use both
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

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Display driver incompatibility with new instillation of premiere elements 12

I have newly installed adobe premiere elements 12.The program will not open when I try a popup appears (we have detected an incompatible display driver.etc ) The computer is a hp Pavilion running windows 7- 64 I checked the display driver it is working and up to date. what else can I do? Thank you

rpm1942
Thanks for the update. Sorry that the news was not better.
Did you purchase the program from Adobe direct? And, are you within 30 days of purchase. If you are, you can contact Adobe via its Adobe Chat and request a refund. Even though your version is no longer the latest version, I would hope that Adobe would honor your request under its typical policy of money back within 30 days of purchase.
Contact Customer Care
Click on the above which is set for
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
I have set the link for the above titles. If the link does not hold its set, then you will have to navigate to the Chat Panel using the above titles as guides.
As of a few moments ago, the Chat Panel was available and active.
If you did not purchase from Adobe direct, then the refund is between you and the seller's policy.
If you purchased direct from Adobe and you are beyond the 30 days of purchase, you may have to stress that the program is not usable to you and ask for a supervisor if any problems.
How was it left with Adobe Tech Support - are you supposed to contact it again or is one of its representatives suppose to contact you?
We will be watching for your progress.
Thanks.
ATR
Add On...I found error code 43 and 41 descriptions which may correspond to your 43 and 41 error codes.
Error Codes in Device Manager

I received an error message; We have detected an incompatible display driver.

I received an error message; We have detected an incompatible display driver. All my display drivers are up to date. How can I find out which display driver is not compatiable? How can I fix this issue?

oleg_skriabin
Did you realize that you posted in a 2 year old thread?
What version of Premiere Elements do you have and on what computer operating system is it running?
Are you having a problem with the following error message?
We have detected an incompatible display driver--please update
If so, you might want to start your own new thread on your specific issue in your specific computer environment, including
details.
Have not seen the above error message respond to your suggestion
Try to make your monitor screen resolution higher
so it will interesting to learn of the details of your situation.
ATR

Premiere Elements 12: start application problem - an incompatible display driver massage

Premiere Elements 12: start application problem - "an incompatible display driver" massage
I did everything what I could find online forums. (Except messing with BIOS settings)
- Updated video cards drivers
- Set to “High-Performance GPU” in Catalasyt for application exe and gpusniff.exe
- Added “run as administrator” privileges
- Each time before trying to run the application I removed BadDriver.txt file
My laptop specification:
Product name: HP Pavilion dv6 Notebook PC
Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz
System memory: 8GB
Memory slot 1: 4GB SODIMM Samsung 1333MHz
Memory slot 2: 4GB SODIMM Samsung 1333MHz
Windows 7 Professional 64-bit Service Pack 1
Intel(R) HD Graphics Family 8.882.2.3000 (30/09/2011)
Radeon (TM) HD 6770M 8.882.2.3000 (30/09/2011) (newer updates are not available)
please help...

cmbishop82
Did you go through the drill
a. video card driver version up to date according to the manufacturer of the video card
b. if so, deletion of the BadDrivers.txt file....for Premiere Elements 12 in Windows 7, 8, or 8.1 64 bit, the path is:
Local Disk C
Program Data
Adobe
Premiere Elements
and in the Premiere Elements Folder is the BadDrivers.txt file for version 12. The BadDrivers.txt file is a file in this Premiere Elements Folder which also contains folders. You do not want anything in those folders. All you want is the BadDrivers.txt file in the Premiere Elements Folder.
Make sure that you have Folder Option Show Hidden Files, Folders, and Drives active so you can see that complete path.
The rationale for the being of the BadDrivers.txt file has its origins in post 10 of the following older thread
http://forums.adobe.com/message/3177024
When you get the display card error message, is it before you import media into the project? And, when you get the message, does the program allow you to continue by pressing a Continue Button or are you stopped from going further?
ATR

PRE won't start / incompatible display driver - AMD HD 6750M

Yesterday I downloaded the trial version of PRE 12, installed it, but it won't run. On startup I get the error message: We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver. So, I had a look, but both windows and AMD/Samsung say that I have got the latest driver. Re-booted - still no luck. Searched a bit more and somebody suggested to deinstall the AMD Catalyst Manager and re-install. Which I did also, but with no success. Then I deinstalled the driver and/or disabled the card (sorry, I tried so many things to get it to work...), it defaulted back to a generic windows VGA driver. Funnily enough with that one PRE started. I still got the message, but it started. But obviously everything looked ugly and huge. Therefore I reinstalled the latest driver via the Samsung website (since it is a laptop, the drivers are not provided by AMD) and... again, same message, same bad luck = PRE will not start after clicking the message o.k.
Oh, and I did click 'run as admin' and QuickTime is also up to date.
These are the system details:
Samsung Laptop NP700Z5A-S09US series
Windows 7 64bit
AMD Radeon HD6750M
8 GB RAM
Any ideas how to get it to work so I can try it? Thanks a lot!
Claudia

Claudia,
Several laptop mfgrs. use a dual GPU arrangement, with an embedded Intel chip used to save power, and then an nVidia, or AMD/ATI chip for more intensive computing. Under normal circumstances, the computer will switch between the two, but that is not always the case.
While PrE does not really tax a GPU, like some other programs, it DOES interface critically with the video driver for the GPU. The video driver can be rendered obsolete by such simple things, as an OS update. Most general programs do not need that interfacing with the video driver, and so long as there is a video signal, will function. However, programs like PrE, most extreme games, 3D applications, and CAD programs are different - they need a fully functioning video driver, just to run.
Some users have found that if they disable the Intel GPU (often via the BIOS, or perhaps a jumper/DIP switch on the MoBo), and update the nVidia, or AMD/ATI driver (removing the BadDrivers.TXT file), things work perfectly. Others, whose computers DO switch between the dual GPU's, only require the lastest video drivers for both the Intel and the nVidia, or AMD/ATI chips (with removal of the BadDrivers.TXT file).
I think that it would be better, if the computer mfgrs. had a software toggle switch, that would allow a user to simply turn OFF the power-saving aspect of the Intel chip, when using programs, such as PrE - one would still need to keep that chip's video driver updated, but it would make things easier on people, who wish to edit video, play extreme games, or do any advanced 3D work.
Glad that you found the fix, and that all is working for you.
Happy editing,
Hunt

Error message: "We have detected an incompatible display driver..."

I have loaded PE12 on my Sony Vaio laptop running Windows 8.0 and keep getting this error message...
"We have detected an incompatible display driver. To get a better and faster playback performance, please update your display driver."
I have an Intel (R) HD Graphis 4000 video card. I have updated to the most current driver available... Driver Version 8.982.6.0 but the PE12 will not open and keeps giving this error. I have tried uninstal and install to no avail.
Any ideas?

michael3434
The following is an excerpt of the details that I wrote in another thread regarding the path to the BadDrivers.txt path in Windows 7, 8, or 8.1 64 bit
For Premiere Elements 12 on those new computer operating systems the route to the BadDrivers.txt file is as follows
Local Disc C
Program Data
Adobe
Premiere Elements
and then in the Premiere Elements Folder is the BadDrivers.txt file that you delete. You should find it there as a file. NOT in a folder named 12.0 inside the Premiere Elements Folder.
Be sure to be working with Folder Options Show Hidden Files, Folders, and Drives active so that you can see the complete path.
We will be watching for your results.
Thank you.
ATR
Again, do not forget to set Folder Option Show Hidden Files, Folders, and Drives to be active so that you can see the complete path.
Please let us know the outcome.
Thanks.
ATR

Premiere Elemente 12 - incompatible Display Driver on Win 8.1

Hi Everybody!
I am running Windows 8.1 on an HP Ultrabook equipped with 23" external Display via USB 3.0 Port Replicator. Primary Display is off, as Notebook is closed.
I have installed PE12 before updating to W8.1.
Starting PE 12 results in an alert message: "incompatible display driver detected, please update..."
Updating Chipset Drivers resulted in "most recent driver installed".
How can I get that software running???
Thank you in advance
Peter

Have stopped the firewall and allowed all traffic -
From what I have read, many of this type of situation has been resolved by disabling the firewall with the rationale that file like dynamiclinkmanager is being blocked from getting to important files because of firewall protection. If this turns out to be the case, then we would need to look into writing exceptions in the firewall.
Removed the newest version and installaed 7.6.6. -
Another strategy that worked for one with this type of problem was to go from the latest version of Quicktime to an earlier version. In the case that I read, the version went to was 7.6.6. Older versions of QuickTime can be found at the following link.
Download Old Versions of QuickTime for Windows - OldVersion.com
same result again - pe12 not starting.
Does the copy of error report from F-Secure help you:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-16T21:02:14.000000000Z" />
<EventRecordID>24360</EventRecordID>
<Channel>Application</Channel>
<Computer>medvind-ABook</Computer>
<Security />
</System>
- <EventData>
<Data />
<Data>0</Data>
<Data>APPCRASH</Data>
<Data>Ikke tilgængelig</Data>
<Data>0</Data>
<Data>Adobe Premiere Elements.exe</Data>
<Data>12.0.0.0</Data>
<Data>530bd24a</Data>
<Data>WorkspaceManager.dll</Data>
<Data>0.0.0.0</Data>
<Data>523cd2f7</Data>
<Data>c0000005</Data>
<Data>0000000000013070</Data>
<Data />
<Data />
<Data>C:\Users\medvind\AppData\Local\Temp\WER9A7C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\medvind\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere E_d162227a4febdf6c14e1c316fcd1d65b7c15bd5_2234ae4a</Data>
<Data />
<Data>0</Data>
<Data>7a2ee7ac-f599-11e3-ac1f-0090f5d6b56a</Data>
<Data>1</Data>
</EventData>
</Event>
I
I have to stop for today

Incompatible display driver. Premiere Elements 11

Today when trying to open a project a message came up saying that an incompatible display driver had been detected: Intel(R) HD Graphic Family 3.0.0 Build 8.15.10.2559. I've checked and the driver is up to date however the project will not now open. My computer is an Asus lap top running Windows 7 64 bit, Intel core i7 with 6GB RAM. Graphics GEFORCE GT 635M 2GB
The programme was working fine yesterday although it was taking almost an hour for the project to open up. It is a big project with nearly 800 HD clips but had been opening up reasonably quickly until a few days ago. Any help would be much appreciated. I had this problem once before about three years ago with Elements 9 on my PC and had to uninstall a bad driver file but can't remember how I did that.
Thanks

BriRonS
Let us target the BadDrivers.txt file deletion first. There is probably more to this than that, but this needs to be ruled in or out.
You should be seeing the following if your Premiere Elements 11 is running on Windows 64 bit
If you are not, your computer is probably set with Show Hidden Files, Folders, and Drives disabled in Folder Options.
Click on the Start button. In the Search field above the Start button, type in Folders Options. You should then see the text
for Folder Options at the top of the left column of the page. Click on Folder Options text to open to the Folder Option dialog.
In the Folder Options dialog, click on the View Tab, and scroll down the list under View Tab until you reach the Show Hidden
Files, Folders, and Drives option which you enable.
What are the pixel dimensions of the jpgs in your project?
Any chances for any Windows Updates that could have modified your video cards/graphics cards?
More later.
Thanks for the follow up.
ATR

Premiere Elements 9 Trial Ver, We have detected an incompatible display driver. Help

When I downloaded the Premiere Elements 9 30 Day Trial Version and installed it. Started the program, proceeded to load, then a message pops up saying:
We have detected an incompatible display driver. To get a better and
faster playback performance, please update your display driver.
Display driver details: Microsoft Corporation - GDI Generic 1.1.0
It happens everytime it's loading PlayerMediaCore.prm, I have the latest ATI drivers when I go into Control Panel> System and Security> Device Manager under Display adapters tab. It's an ATI Mobility Radeon HD 4650, clicked update driver and says its already has the latest drivers. I have never of heard of a display driver from Microsoft, I know it means graphics device interface. How would update this?
Any info or suggestions I would greatly appreciate it, Thanks.

Welcome to the forum.
Take a look at this FAQ Entry.
Hope that this helps, and good luck,
Hunt

Premiere Elements 10 Error on load - "we have detected an incompatible display driver"

Greetings! I was happily using this software for several weeks without problems when one day for no apparent reason (no new hardware or significant software changes) I now get this error constantly when trying to run the software - "we have detected an incompatible display driver. to get better and faster playback performance, please update your display driver. display driver details : intel - intel bear lake B 1.4.0 - Build 7.15.10.5218"
I then updated the intel graphics drivers to the latest version but to no avail. I have tried four different driver versions from oldest to newest and still no success. I have un-installed the software, drivers, started from fresh with all imaginable combinations, CCleaner-ed the hard drive, virus scanned, defragmented, updated windows, etc. I am now at a loss for what to do next, beyond insisting for a refund and going to another software company for my video editing needs.
My machine is a 2Ghz Dual-Core, 4GB RAM, 80GB available HDD space, running windows XP pro SP3, updated everything drivers and OS.
I find this problem even more confusing given the fact that is was working, then decided not to work any more. Perhaps something updated in the background without my knowledge?
Any help would be greatly appreciated.
PS - I have tried all the things on this list relating to Premiere Elements version 9, but none have helped - http://kb2.adobe.com/cps/875/cpsid_87588.html

If none of the troubleshooting for the display adaptor (graphics card driver update, BadDrivres.txt etc.) do not work, we have to understand that the display could actually not be supported. By display, I mean the card-driver-driver version combination. So,
1. It could be a bad card - None of the available drivers work for the application. Here, ditch the card and get a newer one that works.
2. It could be a bad driver - For e.g. Only DirectX drivers work, OpenGL ones could be pathetic (Many games detect this and if this is bad, I have seen Photoshop struggle with this). Or some display configurations would be badly supported (multiple monitors, some funny resolutions, some of the ports, crossfire etc.). Older drivers/cards/some OEM drivers etc. have these issues in my experience.
3. It could be a bad driver version - Here upgrade or a downgrade works.
Because of a Video editor, the (lack of) capabilities of the card is highlighted. Video Playback alone doesn't nearly exercise the capabilities the cards usually have to offer. Editing really does. That is why it matters if the Video Editor actually says that it supports Graphics acceleration (Or GPU acceleration) for any of the workflows.
What I am saying here is that when we blame the application for any of the issues, we have to be certain that the issues are NOT due to one of the mentioned three causes. I have seen this all too often in the gaming forums, Nero forums (some years back), in PPro forum, and here. If the application menufacturer is really to blame, the mistake would be all too obvious and too many of us would have complained about it. I do not think this is the case with Premiere Elements 10.
Introspection works.

Incompatible display driver w/ Premier Elements 11

I have Premier Elements 11 and am getting the incompatible display driver error message when I load the Adobe. It causes my computer freeze up and I cant use the product. I have the most updated display driver from the companies website but when i try to find the Baddriver.txt in my files I cannont locate it to delete it. I have changed the folder options to show hidden files and still cant find it. I am using Windows 7 64-bit. Please Help!

Barks319
Premiere Elements 11 on Windows 7 64 bit
BadDrivers.txt file
Please check out the following
Local Disk C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
Please let us know the outcome.
Thanks.
ATR

Incompatible display driver - premiere elements 12 & 13

I've been trying to get adobe premiere elements working on some Lenovo T520 laptops. These are an advanced model laptop so shouldn't have issues with display drivers. When attempting to run Adobe premier elements 12 or 13 I get the error message 'we have detected an incompatible display driver. To get a better and faster performance, please update your display driver'
I have read through every available forum and website to fix this and have done the following to no avail;
Upgraded Intel HD Grapics 3000 driver to latest version
Disabled second graphics card (NVIDIA NVS 4200M) in device manager
Changed BIOS settings to run graphics from onboard Intel HD graphics (this removed the NVIDIA graphics card from device manager
Installed latest version of Quicktime
Searched for badddrivers.txt file on C drive and specifically in c:\programdata\adobe\premiereelements
Removed the adobe user profile data folders
Can you advise if there is any other possible fix for this issue? I've run out of options and have spent way too much time on this.
Kerry

Kerry
You wrote
Searched for badddrivers.txt file on C drive and specifically in c:\programdata\adobe\premiereelements
So what did you do after the search? Did you find the BadDrivers.txt file for Premiere Elements 12 and 13 and delete it?
If you have not already, delete the BadDrivers.txt file for version 12 and 13.
Assuming that you are using Windows 7, 8, or 8.1 64 bit....
If just have 12 installed...
Local Disk C
Program Data
Adobe
Premiere Elements
Depending on how many versions of Premiere Elements you have installed on that same computer, there will be folders in the Premiere Elements Folder.
You do not want anything that is in those folders in the Premiere Elements Folder. You just want to delete that lone BadDrivers.txt file which is for Premiere Elements 12 and is found outside the 12.0 Folder there.
Versions of Premiere Elements earlier than 12.0 have their BadDrivers.txt file inside their folder in the Premiere Elements Folder.
Now if you have Premiere Elements 13 installed along with 12 on the same computer, they will share this same BadDrivers.txt file. However, the baggage that 13 will bring to this area is a file named "Current Display Driver.txt". Do not bother with it.
After the BadDrivers.txt file is deleted, you close out of there, and reopen the program, the program generates a new BadDrivers.txt file but hopefully the display card error message(s) are gone. For more details, see item 0005 of my Premiere Elements 13 Daily Discoveries blog post
ATR Premiere Elements Troubleshooting: Premiere Elements 13 Daily Discoveries
Important: Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the path cited.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

When opening adobe priemere elements 11 get incompatible display driver error message?

have intel ( r ) hd graphics 2.1.0. build 8.15.10.2622---gone to intel display driver on my pc and it is up-to-date----is adoble elements not liking my current display driver on my pc and if so what can i do?

j strength
Thanks for the update on you progress.
Since you appear to have the latest version of your video card driver installed, please delete the BadDrivers.txt file as mentioned by me in post 7 of your thread and copied into this post as well for your convenience.
In Windows 7 or 8 64 bit, its location is
Local Disc C
Program Data
Adobe
Premiere Elements
11.0
and in the 11.0 Folder is the BadDrivers.txt file that you delete.
Be sure to be working with Folder Options Show Hidden Files, Folders, and Drive active so you can see the complete path.
The rationale of this can be found back in the days of Premiere Elements 9.0/9.0.1 and has been a life saver at times for users of other versions with this same type of issue (after updating video card driver et al)
http://forums.adobe.com/thread/732067
We will be watching for your results.
Thank you.
ATR

Incompatible display driver in Premiere Elements 9

I purchased a new computer six months ago, a Toshiba Satellite C660-1LD, and installed Premiere Elements 9 on it almost immediately. However, for six months, I have been unable to work out how to even start a new project, and only now do I have the time to seek help.
Whenever I click 'new project' I get a pop-up telling me that the display driver on my laptop is incompatible with PE9, and I should update it. I have done so several times, through both the Toshiba website and the Intel one. I have Intel HD Graphics (Core i3), version 8.15.10.2189, and I am running Windows 7 Home Premium.
No matter what update I make to the display driver, it makes no difference to PE9, which continues to display the same error message.
Thanks for any help in fixing this problem.

Welcome to the forum.
What is the date of your Intel video driver?
Does Toshiba have a newer one?
This FAQ Entry explains a bit more about the video driver, and the BadDrivers.TXT file.
Good luck,
Hunt

Incompatible display driver message prevents start up of premiere Elements

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