Incompatible ink

I AM SO UPSET>>>> I purchased genuine HP ink last year in bulk when I had the money, I put the new ink in my printer went to print and got the message that my ink was an older version and now it is not compatible. I think this is a disgusting ploy by HP just to have people spend more money to have to buy new ink. I am so disgusted by this that I will never by an HP printer again. There should be a way that you can have the older ink to work in your printers especially since it is GENUINE INK. Now I cannot use my printer and I had to pay 57.00 for new ink.And there is now way to contact support directly to find out if there is a way to get to let your older ink work, which is even more frustrating.I am not happy with HP right now at all. Even when computers upgrade there is a way to make older software compatible with new versions, but ink that is in a sealed package never opened and genuine HP Ink, that cant be made to work with your printer because it is an "older version"? and the new ink cartridges when they come will not be any different except for a serial numberNOT HAPPY

Hi cbric01, What printer model do you have? This will help troubleshoot your issue. Thanks!

Similar Messages

Incompatible Ink Cartridges

Hello,
My printer is currently giving me the error "Incompatible Ink Cartridges." This started occurring directly after a print, a print that came out poorly (faded text). The ink cartridges are half full and have never been replaced, in other words they are the factory default cartridges that were shipped with the printer.
I've tried all recommended solutions, including taking out the cartridges and cleaning circuits on the cartridges.
The printer model is HP Photosmart D110.
Thank you to anybody who can help.

Nothing elegant about it. However, if the cartridge that was bad is geniune HP, there is a good warranty on those cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
Best of luck,
Mary
{I work on HP's behalf}

Fix For Incompatible Ink Cartridge(s) Error for 4280?

I was printing a series of 10 pages and on the 7th page the copy came out looking like double-vision! The screen on the printer displays the error "Incompatible Ink Cartridge(s)". The unit will not function at all. I have shut down the printer, unplugged and replugged from both the rear of the printer and the wall. I have taken out the ink cartridges and reinstalled. Nothing works. I find it hard to believe that I need two new ink cartridges when there never was a hint of reduced ink quality up until the point of the error. PLEASE HELP!!!

Are you using genuine hp ink? There are a lot of companies out there imitating HP ink cartridges which are a lot more affordable. I dont think HP likes the competition, so its possible their printers check for an authentication. Maybe your genuine HP cartridges aren't authenticating properly. I have been having this problem with my j4550, as well as having read posts from other users with this problem. Try removing and re-installing the offensive cartridges. This works on occasion for me, but you have to do it every so often. If this doesn't work, and if HP doesn't publish an update for the Firmware, consider the new line of Kodak printers! They advertise their ink is cheap enough they dont have to do this. I have used HP printers for years, but if they cant figure this one out to better suit the consumers, perhaps it is time to switch companies.

HP Printer 4235--incompatible ink cartridge

I need someone's help. I was using my printer HP 4235, but had to leave for a couple of hours. I didn't turn the computer or printer off as I was sure I was coming back to print. Now I get the incompatible ink cartridge and this is the same cartridge that I was using 2 hours before. It was doing a great job. If you can't help me, and in the words of that great profit, Ralph Cramden, "This printer, to the moon Alice." Help please.

I just finished chatting with a VERY helpful support guy on the HP website. Apparently, my printer has "identified" my old print cartridge as a clone (non-HP) or as having been refilled. The only problem I have with that is that it was brand new when my boss purchased it from a reputable big office supply chain. My only option is to purchase a new print cartridge. Guess that's what we will do, but this time I will keep the receipt until the cartridge runs out of ink. Maybe the store would replace it instead. Though I don't believe we found the real problem, I am impressed with the dedication of the support tech with my case. I would love to think that your problem is different than mine, but you won't really know unless you call or chat with support. Good luck.

Incompatible Ink Cartridge????

I have a Officejet 6500 wireless printer, which has always performed admirably. However, it is now telling me that i have an incompatible ink cartridge. Its the magenta, which has been in there for at least 2 weeks already, printing along just fine. The HP service center tells me that the magenta is really an ink cartridge for the Photosmart printer, which is ludicrous! We have a Photosmart, and its ink cartridge wouldnt fit in the Officejet if i tried! I have tried installing new printer drivers, closing the printer and restarting, replacing the ink cartridges, all to no avail. Please help!

Hi - first of all, let me apologize for how long it has taken for you to get a response. I don't know how this got overlooked.
Your Officejet 6500 uses HP 920 ink cartridges. This must be what you have installed, since you say that the cartridge worked for two weeks before you saw the Incompatible Cartridge message. When you replaced this cartridge, you replaced it with a 920 Magenta, right? And you saw exactly the same, Incompatible Cartridge, message?
I'm not sure what the service center was getting at, but there are Photosmart cartridges that look similar to the 920, but which would not work in your Officejet 6500. These cartridges would be number 564, if you are in North America. HP 564 cartridges are not compatible with the Officejet 6500.
Please let me know if you are still having problems (I sure hope you've managed to figure this out though, as it's been so long).
I work on HP's behalf.

Incompatible ink cartridge for hp deskjet ink advantage 3545

I recently purchased hp deskjet ink advantage 3545. Till yesterday it was working fine. Today it started giving an error of incompatible ink cartridge. I have neither changed the cartridge neither refilled the ink. In this forum I read that it could be issue of power cable. However, I also have the printer power cable connected directly to a wall outlet. Please help.

Hi @kandyco,
Welcome to the HP Forums!
I understand that you are getting the incompatible ink cartridge error with your HP Deskjet Ink Advantage 3545. I am happy to help!
Please try the solutions within this incompatible ink cartridge guide. A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays on the Control Panel.
Hope this guide is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

'incompatible ink catridges'

My hp deskjet ink advantage 5525 all in one series printer was bought from the Middle East, with original ink catridges hp655. Now here in the Philippines, after serching in hp sure supply, I got hp685 as replacement catridges, but got an error 'incompatible ink catridges' after replacing the catridges.

Hi vdcruz,
Some of HPs printers/cartridges are customised to meet specific country needs. Therefore they are not available in all countries. This is the case with the HP Deskjet Ink Advantage 5525. Here is some information on Ink Advantage program. The HP685 cartridges that you purchased are not designed to work with this printer. HP655 are not available in the Phillippines.
I apologise that this wasn't made clear to you when you purchased your printer.
Thanks,
Francheska
Although I am an HP employee, I am speaking for myself and not for HP.

Incompatible ink message

I just purchased new ink cartridge ( HP75) same as always and after installing( same as always) I get message"incompatible print cartridge" . Now what...it's the correct ink cartridge for my printer...same as I always purchase.

Hello memom, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into cartridge problems. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Deskjet Advantage 2060 displays error message incompatible ink.

My HP Deskjet Advantage 2060 cannot detect the new cartridge that i buy and the error message says that the cartridge is incompatible.

Hi there,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Black ink 'incompatible with printer'

I brought a new laptop from PC World 4 days ago and with it came a printer (included in the laptop price).
I started to set it up today, but after I turned it on and it asked me to put in the inks, I did it in the way it showed me on the piece of paper that accompanied the printer using the inks that were provided in the box, although it showed that the black ink cartridge was incompatible with the printer. I tried taking them out and putting them back in again and the 'turn it on and off again' theory but in the end it didn't work so I'm currently only using the colored ink. Any ideas as to what I can do next?

Hi , Welcome to the HP Community!I hope you have a pleasant experience here. I'd like to help you with the incompatible black cartridge error you are getting on your HP ENVY 4507 e-All-in-One printer. If you look at the label on the cartridge itself, does it say SETUP? The printer should come with a complete setup of setup cartridges and those have to be used to initialize the printer. If it does say setup on the label, then I would recommend following the steps in this document:A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP ENVY 4500 and HP Deskjet Ink Advantage 3540 Printers If the issue persists, I'd recommend contacting our HP phone support:Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number Hope this helps!Thanks for posting.

HP Deskjet 1510 Tri-color Ink Cartridge Error

I just bought a HP Deskjet 1510 back in August and I loaded the HP original ink cartridges that come with the purchase. For the first 5 print jobs it was working well, but somehow after a while my laptop and the printer itself just kept warning that there's low ink level in the cartridges (especially the tri-color one). I haven't even got to use the tri-color cartridge much as I've been printing in grayscale ever since I've used this printer.
I've tried taking the cartridge out and putting it back in again; sometimes it works, sometimes it doesn't. I thought it might be a contact issue so I cleaned those parts too but it didn't change anything.
It's getting extremely frustrating as I'll have to do this for god knows how many times for every single page I print or copy. This happens to the black cartridge too but 90% of the time it's the tri-color cartridge.
Please help.
Thanks.

Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend running through the steps listed in the document below:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

Subject: I ran out off black ink 564. Cartridge PS: I purchased this ink cartridge at Staples .
Purchased new 564 XL cartridge for my HP 6510 printer. that is approx 1 year old
Insatalled new 564 XL ink Cartridge.
Problem : does not print black ink.
Error: Used or counterfit carteidges original hp ink depleted.
Attention!
HP'S cartridge warranty does not cover NON-HP INK or carteidges.
HP warranty does not cover repairs or service required after using NON-HP INK.
HP does not guarante the quality or reliability of NON-HP INK.
I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
I think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ?????????? Thank you for any reliable feed back that i may get.
Regards GJS

Hello @johnnyboston and welcome to the HP Forums!
I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
Is it a genuine HP cartridge?
Let me know how things go with the cleanings and we'll go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Help with hp 7520 wireless printer does not recognize black photo ink

brand new 7520 hp photosmart wireless printer . i set it up put in all set up ink cartridges correctly. machine says missing cartridge shows photo of black photo ink . this machine is not recognizing the ink. i heard it snap in and i see it but this wireless photosmart 7520 wireless printer is not smart enough to recognize its own set up photo black ink ive tried everything i even went to staples and purchased a new photo black ink. put it in and again it states that it is missing. any suggestions before i throw it in the trash where a stupid machine belongs many thanks

Hello @notrevo157,
Welcome to the HP Support Forums! I see you are setting up your HP Photosmart 7520 and it is not recognizing the Black setup cartridge. You have tried replacing the cartridge with no success.
I would like you to start troubleshooting here: Ink Cartridge Problem: An 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge F..., I understand you may not be getting this exact error message however these are the steps I would like you to do to try and resolve the issue you are experiencing.
If after the troubleshooting you are still experiencing the issue, I would call our technical support at 800-474-6836 as you may need the setup cartridge replaced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Printer said incompatible print cartridge

I was printing some forms from my E-Mail. I printed the first form with no problem . When i try to print the second form it came up incompatible print cartridge. I try everything I could think out. Can anyone help???
Lisa59

Hello @Lisa59,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'incompatible ink cartridge' error that you're getting on the front of your HP Photosmart C4480 All-in-One Printer. This error can be caused by either a hardware issue with your actual printer cartridge sensors, or it may be caused by a defective cartridge. Can I please have you follow the steps below to resolve this issue.
To start, can I please have you click here. When the page opens please run through Solution two, Solution three, Solution four, and Solution five. This includes any sub-steps under each of the listed Solutions.
Once the troubleshooting steps have been completed, please test printing again to verify if any cartridge errors appear.
Please let me know if the steps I provided resolve your cartridge error. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Deskjet 3545 shows "Incompatible cartridge " on the FIRST itself

I got a Printer - Hp Deskjet 3545 here in Chennai to be used in my home, nearby Erode. I chose hp since, they have got good reputation and they promised onsite issue identification and solution.
But on the first day, after carrying it home, installing the cartridges showed "INCOMPATIBLE INK CARTRIDGE FOR THE PRINTER MODEL". I was shocked.
I called up the customer care and after analysing the issue, the rep said I had to take the Cartridge to Coimbatore to see what the issue is, which is 150 KM from my home town. I asked for assigning a technician to address it at my home itself, but the answer I got from him was really shocking -- this is a cartridge issue and for this, technician cannot be assigned, and that is COMPANY POLICY .
Is THE COMPANY not worried about how i feel when i see something that i got for almost Rs.7000 is not working on the first attempt itself.
The issue is till unresolved. Could someone pls let me know what can be done ?
I raised a tkt for the same -- 3010821127

Hi,
I am sorry to hear that you are having problems with your ink cartridge. I would like to try to help you.
To start, I would appreciate if you check if the ink cartridge you have is labelled as HP 678? This is the recommended ink cartridge for your printer.
Next, if the ink cartridge is correct, you may like to go to the below link to follow the steps to try to resolve the problem.
http://support.hp.com/us-en/document/c03771807/
Do let me know how this works out!
Rgds,
TechSupportGal
I work for HP
I work at HP

Incompatible ink

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