Incompatible print cartridge C4480

I am getting a message saying "Incompatible print cartridge" for my HP C4480 all in one printer. I have tried turning off the printer, taking out the cartridges, and cleaning the printer, none of which worked. Any other suggestions?

Here are some additional steps to follow for your "incompatible ink cartridge" message:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&tmp_task=solveCategory&cc=us&dlc=en&la...
Also, please feel free to call 1-800-474-6836 for further assistance.
I work for HP, IPGHT specialist in Officejet and Photosmart printers.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution" .....

Similar Messages

  • Printer said incompatible print cartridge

    I was printing some forms from my E-Mail. I printed the first form with no problem  . When i try to print the second form it came up incompatible print cartridge. I try everything I could think out. Can anyone help???
    Lisa59

    Hello @Lisa59,
    Welcome to the HP Support Forums!
    I would like to assist you today with resolving the 'incompatible ink cartridge' error that you're getting on the front of your HP Photosmart C4480 All-in-One Printer. This error can be caused by either a hardware issue with your actual printer cartridge sensors, or it may be caused by a defective cartridge. Can I please have you follow the steps below to resolve this issue.
    To start, can I please have you click here. When the page opens please run through Solution two, Solution three, Solution four, and Solution five. This includes any sub-steps under each of the listed Solutions.
    Once the troubleshooting steps have been completed, please test printing again to verify if any cartridge errors appear.
    Please let me know if the steps I provided resolve your cartridge error. I look forward to hearing from you!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • How to resolve the "Incompatible Print Cartridge" Message

    Hello everyone
    Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
    If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
    The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
    Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.
    This question was solved.
    View Solution.

    If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.

  • Printer says "Incompatible Print Cartridge"

    I have a HP Photosmart D110 series..  I bought it yesterday and when I first started it, it worked fine until I went and registered it..  Now the printer says Incompatible Print Cartridges and refer to status screen on my computer for details. So I logged in and the computer says this "Cartridge(s) are not intended for use in this printer as it is currently configured.
    See printer front panel for information on resolving this condition."   
    SO my question is what do I do since they are both referring back to each other????
    Thanks

    If you haven't already - call or chat with support.  Sounds like the wrong cartridge might have gotten in the box or you might be using the printer in a location HP didn't expect it to go (different country).  Possible have your computer set to another country.  Supoprt should be able to help you sort it out.
    Please mark the post that solves your problem as "Accepted Solution"
    Sometimes it takes several posts back and forth to get to a solution - please be patient.
    I am employed by HP

  • C4580 and incompatible print cartridge(s)

    I bought a C4580 Photosmart when I lived in the USA last year. I'm now back in UK and need to get new ink cartridges.  On the HP UK site I get the HP 350XL cartridge as recommended for the C4580. BUT on loading it the printer says Incompatible Print Cartridge(s).  The old one was an HP74.  I've tried the "clean the contacts crap" too. You can't buy HP74 in the UK and the US site won't ship to the UK.  If its the case I can't use a UK HP cartridge that's completely unacceptable, otherwise make it possible to ship the others from the US.
    This question was solved.
    View Solution.

    jeremyw wrote:
    I bought a C4580 Photosmart when I lived in the USA last year. I'm now back in UK and need to get new ink cartridges.  On the HP UK site I get the HP 350XL cartridge as recommended for the C4580. BUT on loading it the printer says Incompatible Print Cartridge(s).  The old one was an HP74.  I've tried the "clean the contacts crap" too. You can't buy HP74 in the UK and the US site won't ship to the UK.  If its the case I can't use a UK HP cartridge that's completely unacceptable, otherwise make it possible to ship the others from the US.
    Just call HP Tech Support in the UK and they will change the regionalization of the printer so that it'll accept HP 350 cartridges.
    Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
    Click on the BLUE KUDOS button on the left to say "Thanks"
    I am an ex-HP Employee.

  • C4380 Incompatible print cartridge

    I have valid cartridges in my printer - genuine HP 350 XL and 351XL.  I use an iMac.  I am up to date with the drivers.  In the middle of printing I got the message "Incompatible print cartridge(s)."  Does anyone have any ideas other than to replace the cartridges?  

    You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Incompatible print cartridge

    HP Photosmart C4780.  I have installed 3 separtate HP 60 Black new cartridges & get message "incompatible print cartridge" every time.  Tri color cartridge OK.  I have connected/disconnected device several times, cleaned print head several times, re-loaded printer soft ware several times.  Store no help but willing to give me more ink cartridges or sell me new printer.  Could not find solution on HP forum.  Any ideas?  Thanks

    Hi bbguns,
    I know you mentioned cleaning the printheads, was that using the software utility? If it was, the only step left to try is to manually clean it with q-tips as shown here:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01675471&tmp_task=solveCategory&cc=ca&dlc=en&lc...
    Regards, Wally
    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • "Incompatible print cartridge" error from All-in-one Photosmart Premium C309g-m

    I just bought a new Photo Black cartridge for my printer, and I'm getting this message on my computer when printing:
    "The following print cartridge(s) is/are not intended for use in this printer as it is currently configured.
    Photo black"
    I already tried reseating and cleaning the cartridge with no change.
    Can anybody tell me what this means or offer suggestions on next steps?  I really don't want to have to buy another cartridge.
    Thanks,
    -- Chris

    Hi Comptronic; thanks for your suggestion.
    I checked my cartridge--it's an HP Photo Black 564, which matches what the site you suggested says.  The other 4 cartridges are also 564s, and it's only this one that reports the problem, so I think it's the right one.
    When this error occurs, does this mean the printer isn't using the cartridge, or does it still use it anyway?  The printouts look about the same despite the error, so I don't know if it's still using the cartridge or compensating with the other 4 cartridges.
    Thanks,
    --Chris

  • Incompatible print cartridge message

    My HP Photosmart C4480 has worked well until...
    While it was printing it quit mid-page and now has the above message.  I replaced the color cartridge thinking it ran out of ink but no change.  I cleaned (with distilled water) both the cartridges and the printer contacts still no change.  I'm lost and need help please. 

    Hi ThunderRidge
    Have you tried with a new cartridge? If so, and it solves the issue, you should contact phone support for a replacement of the first cartridge (you can first check the warranty ends date here )
    Kind Regards
    Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Incompatible print cartridge error

    I suddenly received this error. I had printed a document 5 minutes earlier with no problem, and I have not changed a cartridge. I am hoping this doesn't mean the printer has gone bad. All the lights work fine, only this error appears and I can't find a way to resolve it.
    Can anyone help?

    Hi
    What printer model do you have?
    Thanks
    Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Officejet 4500 printer incompatible print cartridge

    any ideas out there for this piece of crap printer?

    Here is a link below that may assist you with your issue. Some of these steps you may already done.
    http://goo.gl/kfIEw
    If these steps doesn't help, you may contact HP Support (1800-474-6836), and may be eligible for a print head replacement or printer replacement, if warranty validation is proven.
    **Click the KUDOS star on the left to say 'Thanks'**
    Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

  • HP Printer 4235--incompatible ink cartridge

    I need someone's help.  I was using my printer HP 4235, but had to leave for a couple of hours.  I didn't turn the computer or printer off as I was sure I was coming back to print.  Now I get the incompatible ink cartridge and this is the same cartridge that I was using 2 hours before.  It was doing a great job.  If you can't help me, and in the words of that great profit, Ralph Cramden, "This printer, to the moon Alice."  Help please.

    I just finished chatting with a VERY helpful support guy on the HP website.  Apparently, my printer has "identified" my old print cartridge as a clone (non-HP) or as having been refilled.  The only problem I have with that is that it was brand new when my boss purchased it from a reputable big office supply chain.  My only option is to purchase a new print cartridge.  Guess that's what we will do, but this time I will keep the receipt until the cartridge runs out of ink.  Maybe the store would replace it instead.  Though I don't believe we found the real problem, I am impressed with the dedication of the support tech with my case.  I would love to think that your problem is different than mine, but you won't really know unless you call or chat with support.  Good luck.

  • Incompatible Ink Cartridges

    Hello,
    My printer is currently giving me the error "Incompatible Ink Cartridges." This started occurring directly after a print, a print that came out poorly (faded text). The ink cartridges are half full and have never been replaced, in other words they are the factory default cartridges that were shipped with the printer.
    I've tried all recommended solutions, including taking out the cartridges and cleaning circuits on the cartridges. 
    The printer model is HP Photosmart D110. 
    Thank you to anybody who can help.

    Nothing elegant about it. However, if the cartridge that was bad is geniune HP, there is a good warranty on those cartridges:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
    Best of luck,
    Mary
    {I work on HP's behalf}

  • Fix For Incompatible Ink Cartridge(s) Error for 4280?

    I was printing a series of 10 pages and on the 7th page the copy came out looking like double-vision!  The screen on the printer displays the error "Incompatible Ink Cartridge(s)".  The unit will not function at all.  I have shut down the printer, unplugged and replugged from both the rear of the printer and the wall.  I have taken out the ink cartridges and reinstalled.  Nothing works.  I find it hard to believe that I need two new ink cartridges when there never was a hint of reduced ink quality up until the point of the error.  PLEASE HELP!!!

    Are you using genuine hp ink?  There are a lot of companies out there imitating HP ink cartridges which are a lot more affordable.  I dont think HP likes the competition, so its possible their printers check for an authentication.  Maybe your genuine HP cartridges aren't authenticating properly.  I have been having this problem with my j4550, as well as having read posts from other users with this problem.  Try removing and re-installing the offensive cartridges.  This works on occasion for me, but you have to do it every so often.   If this doesn't work, and if HP doesn't publish an update for the Firmware, consider the new line of Kodak printers!  They advertise their ink is cheap enough they dont have to do this.  I have used HP printers for years, but if they cant figure this one out to better suit the consumers, perhaps it is time to switch companies.

  • Office jet pro 8620 won't load setup print cartridges

    I am trying to install my new printer. It came with one set of cartridges which are labeled setup. I follow the instructions and have watched the installation videos -- my cartridges do not load properly -- they appear to be too deep. I push them as far as possible which leaves them overhanging. Then they just eject the cartridges -- am wondering if I have the wrong size setup cartridges.

    Hi @cambal 
    You should be able to simply slide the new cartridge into its slot, and then gently push it forward until it clicks into place. If you push it again attempting to shush it into place you may be releasing it. it is kind of like a memory card, when you push it inwards it ejects.
    Are you getting an error message on the printer? Perhaps the following document will be helpful; A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays for HP Officejet Pro 8....
    Please let me know if this resolves the issue, thanks.
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    Sunshyn2005 - I work on behalf of HP

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