"Incompatible print cartridge" error from All-in-one Photosmart Premium C309g-m

I just bought a new Photo Black cartridge for my printer, and I'm getting this message on my computer when printing:
"The following print cartridge(s) is/are not intended for use in this printer as it is currently configured.
Photo black"
I already tried reseating and cleaning the cartridge with no change.
Can anybody tell me what this means or offer suggestions on next steps? I really don't want to have to buy another cartridge.
Thanks,
-- Chris

Hi Comptronic; thanks for your suggestion.
I checked my cartridge--it's an HP Photo Black 564, which matches what the site you suggested says. The other 4 cartridges are also 564s, and it's only this one that reports the problem, so I think it's the right one.
When this error occurs, does this mean the printer isn't using the cartridge, or does it still use it anyway? The printouts look about the same despite the error, so I don't know if it's still using the cartridge or compensating with the other 4 cartridges.
Thanks,
--Chris

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jeremyw wrote:
I bought a C4580 Photosmart when I lived in the USA last year. I'm now back in UK and need to get new ink cartridges. On the HP UK site I get the HP 350XL cartridge as recommended for the C4580. BUT on loading it the printer says Incompatible Print Cartridge(s). The old one was an HP74. I've tried the "clean the contacts crap" too. You can't buy HP74 in the UK and the US site won't ship to the UK. If its the case I can't use a UK HP cartridge that's completely unacceptable, otherwise make it possible to ship the others from the US.
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Hello @Lisa59,
Welcome to the HP Support Forums!
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Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

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"Incompatible print cartridge" error from All-in-one Photosmart Premium C309g-m

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