Incompatible print cartridge error

I suddenly received this error. I had printed a document 5 minutes earlier with no problem, and I have not changed a cartridge. I am hoping this doesn't mean the printer has gone bad. All the lights work fine, only this error appears and I can't find a way to resolve it.
Can anyone help?

Hi
What printer model do you have?
Thanks
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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"Incompatible print cartridge" error from All-in-one Photosmart Premium C309g-m

I just bought a new Photo Black cartridge for my printer, and I'm getting this message on my computer when printing:
"The following print cartridge(s) is/are not intended for use in this printer as it is currently configured.
Photo black"
I already tried reseating and cleaning the cartridge with no change.
Can anybody tell me what this means or offer suggestions on next steps? I really don't want to have to buy another cartridge.
Thanks,
-- Chris

Hi Comptronic; thanks for your suggestion.
I checked my cartridge--it's an HP Photo Black 564, which matches what the site you suggested says. The other 4 cartridges are also 564s, and it's only this one that reports the problem, so I think it's the right one.
When this error occurs, does this mean the printer isn't using the cartridge, or does it still use it anyway? The printouts look about the same despite the error, so I don't know if it's still using the cartridge or compensating with the other 4 cartridges.
Thanks,
--Chris

Printer said incompatible print cartridge

I was printing some forms from my E-Mail. I printed the first form with no problem . When i try to print the second form it came up incompatible print cartridge. I try everything I could think out. Can anyone help???
Lisa59

Hello @Lisa59,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'incompatible ink cartridge' error that you're getting on the front of your HP Photosmart C4480 All-in-One Printer. This error can be caused by either a hardware issue with your actual printer cartridge sensors, or it may be caused by a defective cartridge. Can I please have you follow the steps below to resolve this issue.
To start, can I please have you click here. When the page opens please run through Solution two, Solution three, Solution four, and Solution five. This includes any sub-steps under each of the listed Solutions.
Once the troubleshooting steps have been completed, please test printing again to verify if any cartridge errors appear.
Please let me know if the steps I provided resolve your cartridge error. I look forward to hearing from you!
X-23
I work on behalf of HP
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How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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View Solution.

If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
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Check print cartridge error

I installed a new black cartridge in my HP PSC 1410 All-in-One. It printed a sheet to align the cartridges, but it won't scan, and I can't find HP Utilities or Scan or Toolbox on my MAC.
I tried taking one cartridge out, then the other. That did not help. I also tried turning everything off, no luck. The only thing that happened was the printer printed another aligning sheet.
Any suggestions??
Thanks

Hello apgrams,
Welcome to the HP Forums!
I understand you're receiving a few problems with the PSC 1410. I will do my best to assist you! What is your operating system on your Mac computer? Click here to find out.
Are you still receiving "Check Print Cartridges" error?
Is this alignment sheet missing colors? If not, then please follow these steps:
1) Remove all ink cartridges from the printer, then close the door
2) Remove the power cord from the printer (Do not press the power button)
3) Wait 60 seconds or more, then plug the power cord back in
4) Wait for the printer to turn on completely, then install the ink cartridges
5) Try to print another alignment page
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

I keep getting a "Print Cartridge Error" even after replacing both ink carts in my psc2410

I keep getting a "Print Cartridge Error" on my psc 2410. I replaced both ink cartiridges and cannot clear the error. Any ideas?

After playing with it, I now get only a 'check color cartirdge' message. I've pulled it out, checked the contacts and put it back in several times to no avail...

Print Cartridge Error (Electrical Failed Pen)

I'm using an HP Deskjet F4400 series, and I just replaced my empty black cartridge. Prior to that, the color cartridge was around 75% full. After installing the black cartridge, I have an error with the color cartridge, Print Cartridge Error (Electrical Failed Pen). I found a thread that suggested cleaning the contacts, but I still have the same error, and cannot use the printer. Please help!
This question was solved.
View Solution.

Hi, you could try doing a reset (check out this link ), then try to reseat the cartridges and perform an alignment (details here ). Does this solve the problem?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Printer says "Incompatible Print Cartridge"

I have a HP Photosmart D110 series.. I bought it yesterday and when I first started it, it worked fine until I went and registered it.. Now the printer says Incompatible Print Cartridges and refer to status screen on my computer for details. So I logged in and the computer says this "Cartridge(s) are not intended for use in this printer as it is currently configured.
See printer front panel for information on resolving this condition."
SO my question is what do I do since they are both referring back to each other????
Thanks

If you haven't already - call or chat with support. Sounds like the wrong cartridge might have gotten in the box or you might be using the printer in a location HP didn't expect it to go (different country). Possible have your computer set to another country. Supoprt should be able to help you sort it out.
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Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Incompatible print cartridge C4480

I am getting a message saying "Incompatible print cartridge" for my HP C4480 all in one printer. I have tried turning off the printer, taking out the cartridges, and cleaning the printer, none of which worked. Any other suggestions?

Here are some additional steps to follow for your "incompatible ink cartridge" message:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&tmp_task=solveCategory&cc=us&dlc=en&la...
Also, please feel free to call 1-800-474-6836 for further assistance.
I work for HP, IPGHT specialist in Officejet and Photosmart printers.
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HP Deskjet 6980-print cartridge error

I replaced both ink cartridges.Once I closed the lid and error came on my screen telling me Print Cartridge error- tri color. and the tri color light blinks continuously???

Hi - by 'compatible cartridges', do you mean refilled or non-HP cartridges? HP can't support those because they are somebody else's product - HP doesn't know what kind of ink is in them, how they were refilled, how they might have been damaged during remanufacturing, etc. Here's a support document on a comparison of reliability of HP vs remanufactured or refilled brands by QualityLogic (an independent quality assurance organization): http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpa00113&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USE.... There is a broken link in this doc, which is a bit annoying, but I think it is trying to take you to this page, which has more on the relative reliability of HP vs non-HP: http://www.hp.com/sbso/product/supplies/printer-ink-refill.html
When you cleaned your electrical contacts, did you clean the contacts inside the printer as well? They are hard to get at, but you'll find them in the cradle where the cartridges go - they match up with the contacts on the cartridges. Don't use very much water at all - a barely dampened, lint-free cloth is best. And I would use distilled water, rather than rain or tap water. Rain water especially could have contaminants.
I work on HP's behalf.

C4580 and incompatible print cartridge(s)

I bought a C4580 Photosmart when I lived in the USA last year. I'm now back in UK and need to get new ink cartridges. On the HP UK site I get the HP 350XL cartridge as recommended for the C4580. BUT on loading it the printer says Incompatible Print Cartridge(s). The old one was an HP74. I've tried the "clean the contacts crap" too. You can't buy HP74 in the UK and the US site won't ship to the UK. If its the case I can't use a UK HP cartridge that's completely unacceptable, otherwise make it possible to ship the others from the US.
This question was solved.
View Solution.

jeremyw wrote:
I bought a C4580 Photosmart when I lived in the USA last year. I'm now back in UK and need to get new ink cartridges. On the HP UK site I get the HP 350XL cartridge as recommended for the C4580. BUT on loading it the printer says Incompatible Print Cartridge(s). The old one was an HP74. I've tried the "clean the contacts crap" too. You can't buy HP74 in the UK and the US site won't ship to the UK. If its the case I can't use a UK HP cartridge that's completely unacceptable, otherwise make it possible to ship the others from the US.
Just call HP Tech Support in the UK and they will change the regionalization of the printer so that it'll accept HP 350 cartridges.
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I am an ex-HP Employee.

C4380 Incompatible print cartridge

I have valid cartridges in my printer - genuine HP 350 XL and 351XL. I use an iMac. I am up to date with the drivers. In the middle of printing I got the message "Incompatible print cartridge(s)." Does anyone have any ideas other than to replace the cartridges?

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
Bob Headrick, HP Expert
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Incompatible print cartridge

HP Photosmart C4780. I have installed 3 separtate HP 60 Black new cartridges & get message "incompatible print cartridge" every time. Tri color cartridge OK. I have connected/disconnected device several times, cleaned print head several times, re-loaded printer soft ware several times. Store no help but willing to give me more ink cartridges or sell me new printer. Could not find solution on HP forum. Any ideas? Thanks

Hi bbguns,
I know you mentioned cleaning the printheads, was that using the software utility? If it was, the only step left to try is to manually clean it with q-tips as shown here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01675471&tmp_task=solveCategory&cc=ca&dlc=en&lc...
Regards, Wally
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HP 5510 all in one reads "print cartridge error"

Printer will not reset after I installed new HP black cartridge. I cleaned cartidges and printer heads as per HP instructions,
but same error message remains. Is there a way to reset the printer?

Hello @mainelym , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into cartridge errors. I would like to help.
I would recommend removing the ink cartridges, and performing a power reset on the printer.Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest this document on A 'Used or Counterfeit Cartridge Detected' or 'Counterfeit Cartridge Advisory' Message Displays on t...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Print cartridge error

Help. I have a HP Photosmart C4280 printer. I replaced the black cartridge as usual, but I keep getting an error msg "Print Cartridge(s) incorrectly installed." This has never happened b/4 & I can't figure my way out of it. I've put the cartridge in as outlined in the instructions..nothing has worked!

Hi,
Please go to this link & hopefully it will solve your issue with the print cartrideg error message:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01530839&tmp_task=solveCategory&lc=en&dlc=en&cc...
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(I am an HP employee) I am not a expert on all our products, but I'll do my best to help you.

Incompatible print cartridge error

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