Incompatible print cartridge message

My HP Photosmart C4480 has worked well until...
While it was printing it quit mid-page and now has the above message.  I replaced the color cartridge thinking it ran out of ink but no change.  I cleaned (with distilled water) both the cartridges and the printer contacts still no change.  I'm lost and need help please. 

Hi ThunderRidge
Have you tried with a new cartridge? If so, and it solves the issue, you should contact phone support for a replacement of the first cartridge (you can first check the warranty ends date here )
Kind Regards
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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    Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
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    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.
    This question was solved.
    View Solution.

    If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.

  • Incompatible print cartridge C4480

    I am getting a message saying "Incompatible print cartridge" for my HP C4480 all in one printer. I have tried turning off the printer, taking out the cartridges, and cleaning the printer, none of which worked. Any other suggestions?

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    I work for HP, IPGHT specialist in Officejet and Photosmart printers.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution" .....

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    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
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    Hello @Lisa59,
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    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • Printer says "Incompatible Print Cartridge"

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    View Solution.

    jeremyw wrote:
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    Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

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    Here is a link below that may assist you with your issue. Some of these steps you may already done.
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    **Click the KUDOS star on the left to say 'Thanks'**
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    Figure : Clean the gold-colored contacts in the print carriage
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    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    incompatible cartridge message started on HP 4500, relaced both HP cartridges, couldn't clear. Bought a new 4630 with fresh HP cartridges, and when I powered it up before running setup, incompatible message reappeared. Uninstalled 4500 from control panel, ran 4630 setup and still getting incompatible cartridge message.Help! 

    Hi @soie,
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    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    I am a HP Employee.
    The opinions expressed here are my personal opinions, not of HP.
    Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.
    Click on Thumbs up if my post helped you.

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