Incomplete Contacts backup done by Content Copier

I was trying to copy contacts from my N85 to my N95 8GB, so I opened Content Copier and ticked the Contacts checkbox for the N85, then restored contacts from the backup file on the N95 8GB. However only 12 of my 600-or-so contacts were restored on the N95 8GB. Since all my contacts on the N85 are stored in the phone's memory rather than on the SIM, I thought I also needed to check the "files from the phone's internal memory" checkbox in the backup file, but after doing that, the result was the same. I also used the Nokia Contacts Transfer tool ( http://nds1.nokia.com/files/support/global/phones/software/Nokia_Contact_Transfer.exe ), which did exactly the same job as Contact Copier. After taking a look at the .NBU backup file (viewed as a plain-text ASCII file), it seems the contacts were incompletely *backed up* rather than incompletely *restored*, since in the .NBU file I can see traces of only those 12 contacts' names. What could be the problem here?...

For some reason, the text of my post had all line breaks deleted.. Hopefully it will be easier to read below:
I was trying to copy contacts from my N85 to my N95 8GB, so I opened Content Copier and ticked the Contacts checkbox for the N85, then restored contacts from the backup file on the N95 8GB. However only 12 of my 600-or-so contacts were restored on the N95 8GB.
Since all my contacts on the N85 are stored in the phone's memory rather than on the SIM, I thought I also needed to check the "files from the phone's internal memory" checkbox in the backup file, but after doing that, the result was the same.
I also used the Nokia Contacts Transfer tool ( http://nds1.nokia.com/files/support/global/phones/software/Nokia_Contact_Transfer.exe ), which did exactly the same job as Contact Copier.
After taking a look at the .NBU backup file (viewed as a plain-text ASCII file), it seems the contacts were incompletely *backed up* rather than incompletely *restored*, since in the .NBU file I can see traces of only those 12 contacts' names.
What could be the problem here?...

Similar Messages

Content Copier cannot restore backup

Last night I backed up my phone with Content Copier
using PC Suite 6.84
On a Windows XP machine
For a N73 phone.
I then upgraded the firmware on my phone. And went to restore the backup. However, Content Copier (which I now understand why it's not named Content Restorer) cannot find the .nbu file. So I checked to see if the file was really there. And yes it is in the default location. So I decided to make a copy of it and place it in a separate location and try to browse to it. But no luck.
Odd thing is that the first page says " The latest backup from this phone was made 7/31/2007 22:18". Which tells me it knows the file is there.
So out of curiosity I tried backing up the N80 at the house. And same thing, it backs up fine and doesn't see the file to restore it. The next logical step was maybe PC Suite had a bad install I will uninstall and reinstall. Did..done...nope... neither phone can see the backup file made for it.
I have read many of the posts here and was able to restore my contacts using the Contact Transfer program. Which seems to see the files no problem. How do I get everything back to my phone?

Nope no crashes, no new software other than Software Updater. Which is currently not installed. And that did exist at the time but an old version.
Ok I just did something I HAD already tried...Simply double-clicking the backup file. I don't think I had done that since uninstalling and removing the registry entries though. But it appears to be working.
This doesn't explain why I still can't see the files when I browse for them or why they aren't seen in the default location. It restored everything but my
- Contacts (which had already been restored)
- Calendar and notes (none)
- Text messages (failed in the backing up process, but don't get me started and upon closer inspection it did restore my SMS)
- Multimedia messages(same)
- Emails(none)
Well I am going to be happy I got my files back...And hope that PC Suite has the bugs worked out before the N80 needs a new firmware. Thanks tons for your help.
PS I still haven't heard back from Nokia Support Department. Talk about Customer Service.

Content copier backup has contacts etc. but won't ...

I have a problem with Content Copier backups from my E71 to my PC.
1) I choose to backup everything.
2) Backup proceeds, but says there was an error: on viewing logs there is nothing listed under "These items could not be backed up" heading. Backup log says contacts, messages, calender have all been backed up.
3) On finishing backup my E71 is sometimes left with a semi-blank Home screen, and hung. Have to remove battery to get it working again.
4) On trying to restore this backup, contacts, messages, notes, calendar aren't listed as being included in the backup.
Installing the trial version of Noki shows that the backups DO indeed contain contact details. But presumably there's something in the backup file that makes Content Copier think that contact details aren't in fact there, or that they're corrupted.
PC Suite 7.1.18.0
E71 firmware version 100.07.76 and 200.21.118
Solved!
Go to Solution.

I don't think it's the phone.
I've now tested using Content Copier to do backups on my laptop. This still had PC Suite 7.0.9.2 on it, and the backup completed without error, including "Settings" to backup phone-specific settings. I then upgraded PC Suite to 7.1.18.0 and now the backup fails if I have "Settings" selected.
I've also tried completely uninstalling PC Suite and reinstalling 7.1.18.0 but I still get failed backups.
PC Suite 7.0.9.2: backup works correctly, including "Settings"
PC Suite 7.1.18.0: backup fails if "Settings" are selected to be backed up
I've opened the backup files in Write, and both failed and completed backups contain Contacts data in VCARD format (which is presumably why Noki could see contact data), but the completed backups also have another 18Mbytes of binary data that are missing from the failed backup files (presumably the phone-specific settings stuff).
It would be nice if Content Copier could allow me to extract the Contacts and Calendar data from a failed backup: the data is in there!
I've been communicating all this with Nokia Europe Support, so hopefully this will be fixed soon.

***** .nfc Content Copier backup file format incom...

The PC Suite 6.70.22 Content Copier’s Restore function (running on Windows XP SP2) cannot restore the Contacts to a 6680 mobile from a .nfc file on a USB flash memory stick created earlier on another computer by PC Suite 5.8 Content Copier’s “transfer data from the phone to the PC” function (running on Windows 98SE) which copied the contacts from a 7250i mobile.
Wishing to copy my contacts from my old 7250i mobile to my new 6680 without the expense of purchasing a DKU-5 USB cable for the 7250i (the 6680 has a DKU-2 USB cable in the box), I first copied the 7250i’s contacts using the infra red link to an old laptop running Windows 98SE by executing PC Suite 5.8 Content Copier’s “transfer data from the phone to the PC” function which created a file named “C:\Windows\Profiles\my name\My Documents\Backup files\Nokia 7250i contacts 15-12-2005.nfc”.
I then copied this file to a USB flash memory stick and subsequently plugged the flash memory stick into a USB port on a desktop machine running Windows XP SP2. I also connected the 6680 to another USB port using the DKU-2 cable. After starting PC Suite 6.70.22, I clicked on the Get Connected! Button to get connected to my 6680. I then clicked on the Backup icon to load the Content Copier Program and clicked on the Restore button. On the next screen headed “Select back up file to be retored” I browsed to the folder on the flash memory stick containing the file “Nokia 7250i contacts 15-12-2005.nfc”, clicked on the checkbox labelled “Restore contacts, calendar etc” and clicked on the OK button.
The following warning message was displayed :-
You are about to restore contents from another phone model than the connected phone.
Some content might not be restored.
and I clicked on the OK button.
Then the following warning message was displayed :-
This backup file has been made from a phone that uses a different language than the target
phone.
To make sure that your phone and Nokia PC Suite applications function properly, it is
recommended that you restore the backup files only in phones that use the same language as
the source phone.
and I clicked on the Cancel button which caused the initial Content Copier screen to be displayed.
I think it is totally unacceptable that PC Suite 6.70.22 Content Copier cannot correctly process the files created by PC Suite 5.8 Content Copier.
Please reply if you agree with me.
Has anybody successfully transferred contacts between mobiles using the same or similar procedure as I have described above ?
If so, what did you do that was different ?
Does anybody know whether Content Copier’s .nfb backup file format is compatible between PC Suite 5.8 Content Copier and PC Suite 6.70.22 Content Copier ?
Before I report this problem to Nokia, has anybody reported this problem to Nokia previously ?

Yes, I am aware I can connect my 7250i to pc suite 6.7 to transfer all the data from the old phone to the new one.
But I think you missed the point.
I was attempting to use the resources I had without any further expenditure on hardware.
The 7250i has an infra red and USB connection but I do not posses a DKU-5 USB cable for it.
I was quoted around £29 for a new DKU-5 cable, although I have recently discovered that they sell for much cheaper on eBay.
The only computer I have with an infra red link is an old Sony laptop running Windows 98SE. Sony are probably the worst computer manufacturer for not providing the latest versions of Windows with the required Sony device drivers and the Sony utility programs for their old machines. Hence if I install Windows XP SP2 on the laptop from a retail CD, I lose some Sony functions/capabilities. So I am stuck with Windows 98SE, which means I have to use pc suite 5.8 as pc suite 6.7 cannot be installed on this laptop becuse it only runs under Windows XP SP2 ns Windows 2000.
As the 6680 mobile requires pc suite 6.7, I did this on a desktop machine running Windows XP SP2, but this machine does not have an infra red port. Hence my attempt to tranfer the .nfc file from the laptop to the desktop machine on the assumption that Nokia software developers would NOT be stupid enough to not provide backward compatibility.
I have been a computer programmer since 1966 and know that you must always provide backward compatibity even if this means providing another program to convert a file in an old format to a file in a new format.
I intend to lobby Nokia to do something about this and was hoping for support from others who have attempted something similar.

Content Copier crashed when I backup memory of pho...

In process backup crashed Content Copier with error "Unexpected error (0x80100011). Restart Content Copier application and try again..." after 25%.
I have WinXP SP2, MS Outlook 2003 SP1, firmware 5.5.
It doesn't started any application on phone when runnig backup.
Can you help me?

...I'm connect via USB cable.

Cannot backup my N6260 in Content copier

When I use the content copier to backup, it backs up to 10% then I get an error " Connection to phone was lost. Please reconnect and start backup" on the PC while my phone shows the error "App.closed Srcs" Then if I retry the backup, nothing happens but the status reads "No information about the latest backup is available. If you have used content copier before, use restore to search for files
What's a good solution?
Windows XP SP2
PC Suite ver 6.81.13.0
bluetooth connection

Hi,
Restart your phone and after that run Get Connected wizard after you installed 6.81.13 (Get Connected wizard updates newest version of SMS plugin in phone)
If that did not help, does your Nokia PC Sync works ok?

Content copier (Backup)

want to to use the content cpier (Back up) on windows vista 64Bit. When i am using the PC suit (Content Copier) the message is comming no phone attach.
Please guide how to copy the contacts to N900
M. ABOHANA

I give up! Uncle! Put me out of my misery...just shoot me!

Content Copier stops at 99% during backup of E61

I have made several attempts (via IR as well as Bluetooth) to back up my phone to my PC via the Content Copier, yet every time the progress bar stops permanently at "99% complete - Full backup". After waiting for 20+ minutes, I press the "Cancel" button, the window of the Content Copier seems to freeze, but then recovers another 5 minutes later. Still, the log says "Backup was cancelled". I have tried both to back up phone memory and memory card as well as only the phone memory.System Info:
Operating system: Microsoft Windows XP, Build 2600, Service Pack 2
Nokia PC Suite: Version 6.82.22.0
Bluetooth stack: Microsoft Bluetooth stack, Version 5.1.2600, Build 2180
Phone: E61, Firmware version: 1.0610.04.04

20-Nov-200709:32 PM
gharryh wrote:
I am trying to backup my E50 by using the PC-Suite included content copier. All goes well until the progressbar reaches 80% and it is at the last part where phone specifik data is saved.
And it stays there for ever. Any idea how i can fix this behaivior?
Harry
Please be sure that ALL application are closed before you get started.
It is also (backup) does not finish if you have a storage for any messages on SD-card instead of phone memory.
RGDS

Urgent Help, Re Nokia Backup / Content Copier

Help,
I need to gain access to a *.nbu file, This Content Copier has some old Numbers in it, And I need to open it without the Headache of Restoring it on another phone and going thru loads of numbers.
anyone know if Nokia do a piece of software that opens the *.nbu files so I can retreive some VERY VERY important information please???

Awwww, sorry to hear your shoes and headache. There are some really good sales on at the moment and you may just pick up something real cheap.
I think you might have to decide between the hassle of restoring it to a phone or paying $49. It really doesn't take that long to restore it to a phone so I would recommend you trying that. I'd do it for you myself if I could.

Content Copier freezes with N95

Hi there,
I just updated my software on my N95.
I did everything right and have been trying to restore the backup I made with content copier.
My problem is that it doesn't complete the restore and seems to stop at 68%. I thought that maybe it wasn't responding, but it was still running and seems to be responding normally.
The backup was successful, but I just can't restore it.
Any ideas? I have a lot of numbers and calendar entries on my phone that I need to get back. I thought I was doing the right thing by backing up my details, but I still seem to have lost it all.
Thanks for your help
Solved!
Go to Solution.

Hi there,
I managed to get my contacts back because I had luckily sync-ed my phone earlier. Though I had forgotten I'd done it.
I checked your way of doing it and found the calendar details (among a lot of other junk I had to sort through.)
I just did the PC sync again and it loaded them all back on (though I made a copy of my Outlook address book first, just in case)
I'll definately have to remember both ways. I'm just glad that I have got my numbers back. The calendar I can deal with.
Thanks

Content Copier - MS Visual C++ Runtime Error

Hi I have searched through the posts for Nokia PC Suite and have failed to see any issues that remotely resemble mine. These are my setup details: Phone: Nokia 6255 Cable: CA-53 PC Suite: 6.81.13.0 PC: Windows XP SP2 - all latest patches Upon finally getting a genuine Nokia cable (believe me cheaper cables just don't work) i've have been able to get PC Suite to connect to my Nokia 6255. I am able to browse the contacts, and keep a connection to the phone. However I am unable to even run the Backup option from the PC Suite. When Content Copier tries to load I get the splash screen then Content Copier runs saying connected to phone. A few seconds after that I then get a Microsoft Visual C++ Runtime Library error. Runtime error! Program: C:\Program Files\Nokia\Nokia PC Suite 6\ContentCopier.exe This application has requested the runtime to terminate in an unusual way. Please contact the application's support team for more information. Pressing OK button terminates the program leaving me back at the Nokia PC Suite. Any ideas people? By the looks of it my PC is looking for some types of runtime files but which ones? Shouldn't they all be contained and installed as part of the installation of PC Suite? Regards Ken

Do you have any other issues?
When I click on Settings in Synchronise, nothing happens
When I click Synchronise, nothing happens.
When I connect my phone through InfraRed, i get an error "PC Suite does not recognise the connected phone. The Serial Number of the phone is invalid. Switch off your phone, switch it on, andry again"
I can view my Contacts etc through the Nokia Phone Browser.

PC Suite 7.1.40.1 Content Copier does not work.

The Content Copier in PC Suite 7.1.40.1 fails to Backup the Data from the Phone. "The phone did not contain any content ..."
All Attempts to uninstall, delete Directories and Registry Keys did not help.
The Content Copier from 7.1.30.9 works fine.
OS: Windows XP Pro SP3

I'm also having problems with V7.1.40.1 of this software, running on WinXP Home edition V2002 SP3.
(via Bluetooth Toshiba stack) from a 6600 Slide.
Trying to backup Contacts list (the MOST important data!!!) it just sits there forever with the 'busy' wheel twiddling round and zero % progress on the display bar. It DOES say it might take a while but more than 30 minutes with nothing indicated for only a couple of hundred contacts suggests actually no progress at all! It IS possible to read contact, calendar, messages etc., using other apps in the suite - but then the progress bar on the PC Suite display tends to stop, showing (eg.) 90%, although it looks like all the content has been transferred. Using other apps, of course you can't create an alternative backup file!!!
When the contacts list fails to transfer, the phone screen momentarily flashes up a 'sync complete' message after only a few seconds - although I THOUGHT I was backing-up, not sync'ing!
PC Suite looks like a very nice software package - but does ANYONE (except US!!!) actually test it with real data and real phones???
Message Edited by veryirritated on 15-Dec-2009 05:41 PM
Message Edited by veryirritated on 15-Dec-2009 05:41 PM

PC Suite 6.81.13: Content Copier 3.0 crashes at 10...

After doing what seems to be a successful backup the content copier program crashes after several minutes of disk activity when at 100%.
This occurs only with 6.81.13 - the previous issued versions of PC Suite e.g. 6.7 do not have this problem.
This was repeated on 2 PC's both with Windows XP (1 home edition, 1 professional).
Both PCs have a previous version of PC Suite installed that was deinstalled via the installation of the latest version.
The backups were done from my Nokia 9500 using the DKU2 cable.
Also tried it with my wifes 9300 - same thing happened.
Because of the severity of this problem I considered reinstalling the previous version but I already deleted that and I cannot seem to access previous versions of PC Suite via the normal website.Message Edited by djmoore670 on 25-Sep-2006
02:52 PM

PC Suite 6.82 fixes this.

Critical error in Content copier

Hi everybody!
Installed the latest version of PC Suite.
When I launch the program it connect to my phone (6111) via Bluetooth.
File manager works, Messages works....but, I can't make the backup.
When i stasrt content copier, it sees my mobile phone but, when i click on "Backup" after 5 seconds it says: "A critical error occurred (0x80400001). Restart your phone and content copier. If this do not help, try restart your pc". But even if I restart both of them it still not working...
THIS IS MAKING ME MAAAAAAAAAAD. I NED TO BACKUP MY CONTACTS!
The strange thing is that with teh previous version of PC suite it worked.
Anyway, I tried to reinstall the previous version but it works no more.
I'm using WinXP SP2
and a Belkin Bluetooth USB key (with WIDCOMM drivers).
Please help me!
THANKS :-)

I also have same problem. I have a 6230i and previous version of Nokia PC Suite worked fine.
Is the name that appears in the content copier important? Because in my case it shows ?s????p????? . This is probably because I had changed the phone name in the bluetooth settings and now I can NOT change the name that appears in PC Suite back to "Nokia 6230i". (I used IVT bluesoleil software.)
Also I cannot copy the sounds folder using the "sounds" folder using the file manager. I get message about copyright protection.
Any help would be much appreciated.

Connection problme with "Content copier"

Hi,
I have a problem with application content copier.
When i load program the downlaod begin but after few time the message : connection lost appear.
I haven't any problem with other applications of pc suite.
I have try to install pc suite, i worked with nokia nseries pc suite and it's the same.
Could you help me please?

try to restore backup category by category and not all at one time. the problem usually is one of the categories " mostly the contacts" , if so it might be beacause you had some contacts with special characters on the name fields.
if the problem is in the contacts category, try to use sync option if you have ever sync'ed your contacts to outlook before.
Fear not those who argue but those who dodge

Incomplete Contacts backup done by Content Copier

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