Incomplete Device Initialize, No Media Sync

Hi, Have a Playbook 32 GB.  Was able to backup on desktop, but I notice that when I first plug into my desktop (Windows 7 32 bit), the box at the taskbar comes up, says it has detected the device, and is downloading the device drivers and initializing.  But it never completes, the box stays open and the task never seems to complete.
  My initial backup was slow, but did seem to complete.  However, I wanted to load some pics onto the PB, but when I click on Pictures, it says "A problem ocurred while attempting to connect to your Black
Berry device".  The same goes for Music.  My Torch 9810 seems to do everything OK, it is just the PB that is having the problems.  And yes, I have re-booted everything, and checked for updates.
  Any suggestions?  Thanks for any help!
Solved!
Go to Solution.

You do not need to use the desktop program to transfer document, I personnaly use Windows Explorer, and the WIFI connection to copy documents, pictures, videos, music, etc....
Using the Playbook and the Z10 and the Z30 and loving them
Martin

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    [40004] (08/01 12:43:27):{3} (TASK: Service Startup, Duration: 768)
    [40004] (08/01 12:43:27):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
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    [40004] (08/01 12:43:27):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [40004] (08/01 12:43:27):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:27):{3} (TASK: MusicServiceStartupTask, Duration: 10)
    [40004] (08/01 12:43:27):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [40002] (08/01 12:43:27):{3} (Constructing DataSource: iTunes)
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    [40004] (08/01 12:43:27):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (08/01 12:43:27):{3} (LoadDataSource: Started loading iTunes)
    [40004] (08/01 12:43:27):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (08/01 12:43:27):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [38050] (08/01 12:43:27):{3} (Loading datasource from: Rim.Media.Source.DataSourceSnapshot)
    [40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:27):{4} (TASK: Load_Picture_Library, Duration: 50)
    [19036] (08/01 12:43:28):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [40004] (08/01 12:43:28):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [40004] (08/01 12:43:28):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:28):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 101)
    [38050] (08/01 12:43:28):{4} (LoadDataSource: Finished)
    [40004] (08/01 12:43:28):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [40004] (08/01 12:43:28):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:28):{4} (TASK: PictureServiceStartupTask, Duration: 127)
    [40004] (08/01 12:43:28):{4} (TASK: First_ITunesDataSource_Library_Load_After_Loading_​From_TLE, STATE: Pending, TRANSITION: none, OPERATION: none)
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    [40004] (08/01 12:43:28):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 120)
    [38050] (08/01 12:43:28):{3} (LoadDataSource: Finished)
    [40004] (08/01 12:43:28):{4} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (08/01 12:43:28):{4} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [40002] (08/01 12:43:28):{3} (A new datasource has been loaded and is available.)
    [40004] (08/01 12:43:28):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [40004] (08/01 12:43:28):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:28):{3} (TASK: LoadMusicSourceTask, Duration: 256)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Library)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Music)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Podcasts)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Audiobooks)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: iTunes DJ)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: all music)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Ambient)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Ambient & Electronica)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Eno)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Fripp)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Jazz)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: My Top Rated)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Recently Added)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Recently Played)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Starts with...)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Top 25 Most Played)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: fripp highlights)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: Radio)
    [40002] (08/01 12:43:28):{4} (Loaded playlist: chineâ ¹s iPod Selection)
    [40004] (08/01 12:43:28):{4} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [40004] (08/01 12:43:28):{4} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:28):{4} (TASK: Load_iTunes_Library, Duration: 445)
    [19036] (08/01 12:43:28):{4} (Library Refresh Complete for MediaSource: iTunes)
    [40004] (08/01 12:43:28):{4} (TASK: First_ITunesDataSource_Library_Load_After_Loading_​From_TLE, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartLibraryLoadInBackground>b__3())
    [40004] (08/01 12:43:28):{4} (TASK: First_ITunesDataSource_Library_Load_After_Loading_​From_TLE, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:28):{4} (TASK: First_ITunesDataSource_Library_Load_After_Loading_​From_TLE, Duration: 505)
    [40004] (08/01 12:43:49):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:49):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:49):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
    [40004] (08/01 12:43:49):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:49):{3} (TASK: AutoUpdate Startup Task, Duration: 221)
    [38034] (08/01 12:43:49):{3} (3.0.0.38)
    [38017] (08/01 12:43:49):{3} (3.0.0.38)
    [38035] (08/01 12:43:49):{3} (Version does not require an update, or no update available.)
    [38016] (08/01 12:43:49):{3}
    [40004] (08/01 12:43:49):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
    [40004] (08/01 12:43:49):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
    [40004] (08/01 12:43:49):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 691)
    [38036] (08/01 12:44:15):{8} (311BFB88: Attached)
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    [40002] (08/01 12:44:15):{B} (DevMan(2) - Found connected device: 311BFB88)
    [50002] (08/01 12:44:15):{B} (BlackBerry Connect: Started)
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    [40002] (08/01 12:47:04):{B} (FailureReason: LinkAborted)
    [50002] (08/01 12:47:04):{B} (BlackBerry Connect: Finished)
    The forum complains that my post is too long, so I'll split the second log into a second posting.

  • Media Sync Doesn't Recognize Device

    Just got an unlocked Curve 8320. Inserted a media card, and downloaded Media Sync to my PC, not the whole Desktop Manager. Media Sync now doesn't recognize my device; have tried this tons of times! And, my computer itself doesn't recognize it as a USB drive as well. My device does have the 4.5 software loaded. Is it possible to just drag and drop music files to my microSD card since I can't use Media Sync? Also, does my blackberry have to be connected via USB for me to use Roxio Media Manager? Or can I just insert my media card? Didn't want to download the whole Desktop Manager w/ Media Manager since it already doesn't recognize my device. Aagh! 
    Message Edited by flamencoqueen on 05-12-2009 05:41 PM
    Message Edited by flamencoqueen on 05-12-2009 05:47 PM
    Message Edited by flamencoqueen on 05-13-2009 12:27 AM
    Message Edited by flamencoqueen on 05-13-2009 12:30 AM

    Windows Vista
    Have not tried another cable, but the phone CAN charge using this same cable
    Laptop computer
    Using side USB port, have only 2 on the side
    Under Universal Serial Bus Controller: Intel Family USB Universal Host Controller-2830, plus other prior ones installed
                                                           USB Root Hub
    Also, I do not have Desktop Manager or anything else downloaded. Without having that stuff, should my computer be able to recognize my Blackberry; at least as a USB drive?
    Message Edited by flamencoqueen on 05-13-2009 12:42 AM

  • BlackBerry Media Sync Failed to connect to your BlackBerry device

    I am trying to successfully sync my blackberry bold 9000 with itunes via the BB media sync program. I have successfully installed desktop manager and can sync contacts, email, add applications and can sync via Roxio media manager (painfully though). However when I open BB Media Sync I get an error Msg saying 'Blackberry Media Sync Failed to connect to your blackberry device - Retry or Cancel' It displays the device PIN in the window but still says please conect a blackberry device. I have mass storage mode turned on, media card support, USB drivers installed and have checked the media card is inserted correctly. When I try to find my blackberry in 'My Computer' it does not appear to be there either. What am I doing wrong?? Please help

    Hi....
    read this post and see if that works for you...
    http://supportforums.blackberry.com/rim/board/message?board.id=Bold&message.id=1614&query.id=19721#M...
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • Blackberry Media Sync Failed To Initialize - Run With Administrative Privileges

    I've downloaded the Blackberry Desktop Manager (4.7) and everything works fine except for the Blackberry Media Sync which fails to initialize and needs to be run with administrative privileges.  Anyone experience this and how did you correct the administrative privileges situation.  I am using a BB Bold.  TYIA

    BlackBerry Media Sync has just been updated to version 2.0.
    I suggest you download it and see if the issue is solved.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Media Sync not finding device?

    8330 running OS 4.3.0  IBM Thinkpad with Vista. I do synchronize with desk top media manager fine. when I open media sync it states that it failed to connect to my blackberry device.
    Thanks in advance
    Solved!
    Go to Solution.

    Hi and welcome to the forums.
    When connecting with media sync does the PC recognize the BB and open a window?
    If not, bring up desktop software and media sync together, and see if media sync sees the BB
    Thanks
    Message Edited by Bifocals on 10-25-2008 05:57 PM
    Click Accept as Solution for posts that have solved your issue(s)!
    Be sure to click Like! for those who have helped you.
    Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

  • BlackBerry Media Sync Crashes

    I've been having many problems with BB Media Sync (the most recent version from the BB website).  After the program loaded, I would connect my BB and it would immediately crash and give me an error message.  Two weeks ago, I reinstalled Windows 7 and I installed BB Media Sync along with the desktop applications.  I'm still having this problem:
      Problem Event Name:    CLR20r3
      Problem Signature 01:    blackberry media sync.exe
      Problem Signature 02:    3.0.0.36
      Problem Signature 03:    4b2ab1b7
      Problem Signature 04:    mscorlib
      Problem Signature 05:    2.0.0.0
      Problem Signature 06:    4a275af7
      Problem Signature 07:    de
      Problem Signature 08:    10
      Problem Signature 09:    System.ArgumentException
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033
    I've tried changing the registry entry for photo importation, which did not exist, so I added one (string value), but it still crashes.
    Here's the error log:
    [30000] (13/06 21:0:44):{1} Current Date: 2010/06/13
    [50001] (13/06 21:00:44):{1} (Debug Log Level: 3)
    [50001] (13/06 21:00:44):{1} (Event Log Level: -1)
    [38017] (13/06 21:00:45):{1} (3.0.0.39)
    [38018] (13/06 21:00:45):{1} (0.0.0.0)
    [30004] (13/06 21:00:46):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [37001] (13/06 21:00:47):{6} Log Cleaning Started.
    [18005] (13/06 21:00:47):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
    [30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (13/06 21:00:47):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (13/06 21:00:47):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{3} (TASK: Service Startup, Duration: 1288)
    [30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:00:47):{4} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (13/06 21:00:47):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{3} (TASK: MusicServiceStartupTask, Duration: 17)
    [30004] (13/06 21:00:47):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:00:47):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [38050] (13/06 21:00:47):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:00:47):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:47):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:00:47):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:48):{4} (TASK: Load_Picture_Library, Duration: 450)
    [19036] (13/06 21:00:48):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:48):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 517)
    [38050] (13/06 21:00:48):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:48):{4} (TASK: PictureServiceStartupTask, Duration: 552)
    [30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:48):{3} (TASK: Load_iTunes_Library, Duration: 815)
    [30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:48):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1119)
    [38050] (13/06 21:00:48):{3} (LoadDataSource: Finished)
    [30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:00:49):{3} (TASK: LoadMusicSourceTask, Duration: 1339)
    [30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:01:08):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void CheckForUpdate())
    [30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:01:08):{3} (TASK: AutoUpdate Startup Task, Duration: 298)
    [19046] (13/06 21:01:09):{4} (C:\Users\Paul M. Cohen\AppData\Roaming\Research In Motion\BlackBerry Media Sync\Data\supported_devices.xml Failed SHA1Checksum)
    [18002] (13/06 21:01:09):{3} EXCEPTION: Net.Rim.AutoUpdateLib.Model.UpdateException -- MESSAGE: The remote server returned an error: (404) Not Found. -- STACK: No stack trace available.
    [38016] (13/06 21:01:09):{3}
    [19045] (13/06 21:01:10):{4} EXCEPTION: System.NullReferenceException -- MESSAGE: Object reference not set to an instance of an object. -- STACK:    at Rim.UI.MediaSync.Presenters.DevicePresenter.HandleDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF}   at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceImageDownloaded(Object sender, DeviceImageEventArgs e){CRLF}   at Rim.Application.Utilities.Events.Eventer.Raise[THandlerArgs,TArgs](Object sender, EventHandler`1 handler, TArgs e){CRLF}   at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImage(String filename, String checksum){CRLF}   at Rim.Media.Device.Support.DeviceSupportSslDownloader.GetDeviceImages()
    [19045] (13/06 21:01:10):{4} (Error checking for newer device images.)
    [30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <InitializeSupportedDevices>b__c())
    [30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:01:10):{4} (TASK: DownloadAndUpdateSupportedDevices, Duration: 1919)
    [38036] (13/06 21:01:29):{8} (30B7FC93: Attached)
    [50002] (13/06 21:01:29):{B} (BlackBerry Connect: Started)
    [38036] (13/06 21:01:34):{B} (30B7FC93: Connected)
    [50002] (13/06 21:01:34):{B} (BlackBerry Connect: Finished)
    [59999] (13/06 21:01:36):{B} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    [50001] (13/06 21:11:34):{1} (Debug Log Level: 3)
    [50001] (13/06 21:11:34):{1} (Event Log Level: -1)
    [38017] (13/06 21:11:35):{1} (3.0.0.39)
    [38018] (13/06 21:11:35):{1} (0.0.0.0)
    [30004] (13/06 21:11:36):{4} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (13/06 21:11:37):{9} (BlackBerry Connect: Started)
    [37001] (13/06 21:11:37):{6} Log Cleaning Started.
    [18005] (13/06 21:11:37):{4} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
    [30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (13/06 21:11:37):{4} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{4} (TASK: Service Startup, Duration: 1245)
    [30004] (13/06 21:11:37):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: MusicServiceStartupTask, Duration: 16)
    [30004] (13/06 21:11:37):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:11:37):{4} (LoadDataSource: Started loading PicturesDesktop)
    [38050] (13/06 21:11:37):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:11:37):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:37):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:11:37):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [38050] (13/06 21:11:37):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{4} (TASK: Load_Picture_Library, Duration: 715)
    [19036] (13/06 21:11:38):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 807)
    [38050] (13/06 21:11:38):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{4} (TASK: PictureServiceStartupTask, Duration: 892)
    [30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{3} (TASK: Load_iTunes_Library, Duration: 1045)
    [30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:38):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 1208)
    [38050] (13/06 21:11:38):{3} (LoadDataSource: Finished)
    [30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:11:39):{3} (TASK: LoadMusicSourceTask, Duration: 1423)
    [38036] (13/06 21:11:40):{9} (30B7FC93: Connected)
    [50002] (13/06 21:11:40):{9} (BlackBerry Connect: Finished)
    [59999] (13/06 21:11:41):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    [50001] (13/06 21:15:12):{1} (Debug Log Level: 3)
    [50001] (13/06 21:15:12):{1} (Event Log Level: -1)
    [38017] (13/06 21:15:13):{1} (3.0.0.39)
    [38018] (13/06 21:15:13):{1} (0.0.0.0)
    [30004] (13/06 21:15:14):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (13/06 21:15:14):{9} (BlackBerry Connect: Started)
    [37001] (13/06 21:15:14):{6} Log Cleaning Started.
    [18005] (13/06 21:15:15):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
    [30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (13/06 21:15:15):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: Service Startup, Duration: 1233)
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:15:15):{4} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: MusicServiceStartupTask, Duration: 18)
    [30004] (13/06 21:15:15):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:15:15):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [38050] (13/06 21:15:15):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:15:15):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:15:15):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: Load_Picture_Library, Duration: 424)
    [19036] (13/06 21:15:15):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 471)
    [38050] (13/06 21:15:15):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:15):{4} (TASK: PictureServiceStartupTask, Duration: 499)
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: Load_iTunes_Library, Duration: 726)
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 863)
    [38050] (13/06 21:15:16):{3} (LoadDataSource: Finished)
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:15:16):{3} (TASK: LoadMusicSourceTask, Duration: 1057)
    [38036] (13/06 21:15:16):{9} (30B7FC93: Connected)
    [50002] (13/06 21:15:16):{9} (BlackBerry Connect: Finished)
    [59999] (13/06 21:15:17):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    [50001] (13/06 21:16:27):{1} (Debug Log Level: 3)
    [50001] (13/06 21:16:27):{1} (Event Log Level: -1)
    [38017] (13/06 21:16:28):{1} (3.0.0.39)
    [38018] (13/06 21:16:28):{1} (0.0.0.0)
    [30004] (13/06 21:16:28):{3} (TASK: Service Startup, STATE: Pending, TRANSITION: none, OPERATION: none)
    [50002] (13/06 21:16:29):{9} (BlackBerry Connect: Started)
    [37001] (13/06 21:16:29):{6} Log Cleaning Started.
    [18005] (13/06 21:16:30):{3} EXCEPTION: System.Runtime.InteropServices.COMException -- MESSAGE: Retrieving the COM class factory for component with CLSID {6BF52A52-394A-11D3-B153-00C04F79FAA6} failed due to the following error: 80040154. -- COM ERROR CODE: -2147221164 (80040154) -- STACK:    at Rim.Media.Source.WindowsMedia.WMPDetector.GetWMPVersion()
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__0())
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <CreateServiceStartupTask>b__1())
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Service Startup, Duration: 1285)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{4} (LoadDataSource: Started loading PicturesDesktop)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__6())
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: MusicServiceStartupTask, Duration: 17)
    [30004] (13/06 21:16:30):{3} (TASK: LoadMusicSourceTask, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{3} (LoadDataSource: Started loading iTunes)
    [30004] (13/06 21:16:30):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{3} (TASK: Load_iTunes_Library, STATE: Pending, TRANSITION: none, OPERATION: none)
    [38050] (13/06 21:16:30):{4} (Loading datasource from Rim.Media.Source.Pictures.PictureDataSourceLoader)
    [38050] (13/06 21:16:30):{3} (Loading datasource from Rim.Media.Source.iTunes.ITunesXmlDataSourceLoader)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: Load_Picture_Library, Duration: 444)
    [19036] (13/06 21:16:30):{4} (Library Refresh Complete for MediaSource: PicturesDesktop)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: API_LOAD_DATASOURCE_PicturesDesktop, Duration: 515)
    [38050] (13/06 21:16:30):{4} (LoadDataSource: Finished)
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <StartUp>b__3())
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:30):{4} (TASK: PictureServiceStartupTask, Duration: 553)
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <LoadLibraryUsingTask>b__0())
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: Load_iTunes_Library, Duration: 799)
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__d())
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: API_LOAD_DATASOURCE_iTunes, Duration: 944)
    [38050] (13/06 21:16:31):{3} (LoadDataSource: Finished)
    [38036] (13/06 21:16:31):{9} (30B7FC93: Connected)
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <ProcessMusicSourceRequest>b__a())
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, STATE: Completed, TRANSITION: none, OPERATION: none)
    [30004] (13/06 21:16:31):{3} (TASK: LoadMusicSourceTask, Duration: 1101)
    [50002] (13/06 21:16:31):{9} (BlackBerry Connect: Finished)
    [59999] (13/06 21:16:31):{9} EXCEPTION: System.ArgumentException -- MESSAGE: An item with the same key has already been added. -- STACK:    at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource){CRLF}   at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add){CRLF}   at System.Collections.Generic.Dictionary`2.Add(TKey key, TValue value){CRLF}   at Rim.Application.Utilities.HashSet`1.Add(T item){CRLF}   at Rim.Application.Utilities.HashSet`1..ctor(IEnumerable`1 items){CRLF}   at Rim.Media.Sync.SyncProviders.MediaContent.InitializeWithSourceSelector(IMediaSelector selector){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeDestinationWithSource(){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.InitializeWithDestinationProvider(IDestinationSyncResources syncResources){CRLF}   at Rim.Media.Sync.SyncControllers.DesktopToDevice.DesktopToDeviceSyncController.Initialize(ISyncSourceProvider sourceProvider, IDestinationSyncResources destinationResources){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource, Boolean restoreSelections){CRLF}   at Rim.Media.Sync.SyncService.RefreshDestinationProvider(MediaSource mediaSource){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.SetCurrentBlackBerryDrive(IBlackBerryDriveInfo drive, Boolean suppressDestinationRefresh){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.OnDeviceConnectionFinished(Object sender, EventArgs e){CRLF}   at Rim.Media.Device.DeviceManager.ConnectDevice(Object pin){CRLF}   at System.Threading.ThreadHelper.ThreadStart_Context(Object state){CRLF}   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state){CRLF}   at System.Threading.ThreadHelper.ThreadStart(Object obj)
    Any ideas?
    Best,
    Paul

    Hi Paul:
    Thanks for reporting this issue.  We’re looking into it.
    I think removing the MediaSync files from your device will help solve this issue. 
    Be warned, after  you do this, MediaSync won’t remember any of your previous selections.
    Connect your phone and enable USB Massstorage
    In Windows Explorer, find the drive you’ve been using with MediaSync
    The path will be something like J:\home\user\system\Media Sync 
    Delete all the files here.
    Go to %appdata%\Research In Motion\BlackBerry Media Sync
    Delete all the files here.
    Try using MediaSync again.
    Cheers
    M
    Need additional information on BlackBerry products?
    visit: http://www.blackberry.net

  • Media Sync 3.0 Stuck on "Loading music library...​"

    The previous version of Media Sync worked OK for me. However, Media Sync 3.0 gets stuck when I open it on the "Loading music library..." message. It doesn't hard hang because the circle is still spinning, but nothing happens.
    Also, when I go to the Preferred Music Library under Options and try to select iTunes instead of Windows Media player and click OK it does not save my change. If I go back to the menu Windows Media Player is still selected.
    Occasionally when I connect my Storm Windows Vista is telling me there is a drive problem and asks me if I want to scan it for errors. I say yes, but it says the disk must be disconnected to do the scan. I'm not sure how I can scan it if its not connected.... but I'm also not sure if this is related to my Media Sync hang problem.
    Has anyone experienced this issue? I would appreciate any help. Thanks.

    Hi,
    I checked my log file and I have a lot of "ID collision detected:" error messages. It also has the following exception reported:
    [30004] (14/02 8:58:52):{10} (TASK: LoadMusicSourceTask, STATE: Progressing, TRANSITION: none, OPERATION: Void <ProcessMusicSourceRequest>b__a(), ERROR: System.InvalidCastException: Specified cast is not valid.
       at System.Runtime.InteropServices.Marshal.ThrowExcept​ionForHRInternal(Int32 errorCode, IntPtr errorInfo)
       at System.Management.ManagementEventWatcher.Start()
       at Rim.Application.Utilities.ProcessWatcher..ctor(Str​ing appName)
       at Rim.Media.Source.iTunes.ITunesDetector.InitializeA​pplicationMonitor()
       at Rim.Media.Source.DataSourceDetector.StartApplicati​onMonitor()
       at Rim.Media.Sync.BBMusicSyncAPI.StartApplicationMoni​tor(MediaSource mediaSource, IDictionary`2 detectors)
       at Rim.Media.Sync.BBMusicSyncAPI.SubscribeToMediaSour​ceMonitor(MediaSource mediaSource)
       at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(Media​Source mediaSource, ICancelable parentTask)
       at Rim.Media.Sync.BBMusicSyncAPI.LoadMusicSource(Medi​aSource source, ICancelable task)
       at Rim.Media.Sync.MusicService.<>c__DisplayClassc.<Pr​ocessMusicSourceRequest>b__a()
       at Rim.Application.Tasks.Task.RunOneOperation())
    Is there a way I can wipe just the music portion of my device and start over? Maybe the collisions is the problem...

  • Are you having problems syncing with Pocketmac, Missing Sync or Media Sync? Here's what I did...

    Just throwing this out there as a solution that worked for my situation. It may not work for everyone's needs.
    After NUMEROUS emails back and forth with Pocketmac support I was finally told that Pocketmac will not work if Media Sync is also installed. It causes the "Error 1 Skipping" problem due to a USB driver conflict. So I tried Missing Sync's free trial. No good. It would not sync either, so paying money for the non trial version wasn't going to happen.
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    it was only burning at 4x even though 47x was requested.
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    It turns out that 8X DVD burning means about 47X CD burning - you were requesting 8X DVD but only got 4X DVD burning.
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  • Can't get itunes onto my Pre with Media Sync

    I've been trying to use the Media Sync to get some of my itunes onto my Pre for ringtones, but I just can't do it.  I went though all the steps listed in the Palm Support section titled: "Use Media sync mode to synchronize photos, music, and videos through iTunes".  I got all the way to step 7 and was right on par with the directions.  I plugged in the phone to the USB, itunes opened up, but the screen did not look like the one in the directions at all.  It was the normal screen for my itunes.  When I got to step 7, my itunes never recognized my Pre as a device, and  I couldn't go any further.  Palm says:
    Follow the steps in iTunes to synchronize files to your phone. Visit Apple’s website to learn how to sync:
    Music and podcasts: support.apple.com/kb/HT1351
    Photos: support.apple.com/kb/HT1678
    Videos: support.apple.com/kb/HT1333
    I tried the link Palm provided to Apple support, but Apple doesn't tell you how to work with anything other than a genuine ipod or iphone, so that was no help at all.  Does anyone know how to do this?  I'm just trying to get some **bleep** ringtones!!!!  I can't even buy any through verizon because for some reason that service isn't available for Palm Pre's yet!!!!

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  • BB 8330 Media Manager, Media Sync hanging - not connecting...

    (I just know this is treated in depth somewhere but after a couple of hours of searching, I can't find it so appologies in advance...)
    I have a BB 8330 from Verizon running v4.5.0.77 - no media card.
    Using Device Manager, the:
    Driver version is: 4.1.0.4
    Driver Node Strong Name is: oem25.inf:RIM:RimUsb.Device.NT:4.1.0.4:usb\vid_0fca&pid_8004&mi_00
    Windows thinks the driver is up to date.
    I am running  Desktop Manager v4.7.0.32[Nov 4 2008]
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    Please help...
    Message Edited by lgrothe on 05-28-2009 11:36 AM

    You are going to want to get a media card if planning to add music-ringtones-pictures-videos.  Don't want to use up device memory.  It'll go fast.
    IrwinII
    Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

  • Media Sync Doesn't Work for Mac

    "Whether it's a specific iTunes® playlist or a random mix of tunes, it's easy to sync the music from your Mac computer to your BlackBerry smartphone."
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    I really think that this is a serious misrepresentation of the software's capabilities and I shouldn't have to resort to third-party apps after what I'm paying for the phone and the service contract.

    Hey ARM77,
    Welcome to the BlackBerry Support Community Forums.
    There is a few things I will suggest to hopefully fix this issue for you.
    1. Is mass storage mode currently enabled when you hook your BlackBerry to the Mac?  If not please read KB13564.
    2. Is your iTunes updated to the very latest version?
    3. Verify that your media card has a sufficient amount of memory available for the playlists. To check this, perform the following:
    In BlackBerry® Desktop Manager, click Device Options. On the Media tab, decrease the amount of memory that is kept free for files other than your music files.
    than your music files.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

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