Incompletion Log(Service Contracts-Technical Objects)

Dear Experts,
Our Requirement is to include Equipment (Technical Objects) in the Service Contract - Incompletion Log. We could not find the Equipment Details. Please post your thoughts.
Regards,
shareeq

Hi Zakaria,
I know it is possible to make it compulsory when introducing a service material in the service contract. You should check transaction OISD. Here you should check fields RTYP (02) and ROBJ (02) .
"The reference type determines whether you can or must specify a technical reference object when you create a service order automatically, or whether you can generate a service order without a technical reference object."
I hope this will help you.

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Create contact on technical object??

Hi Experts,
We are implementing SAP CRM 7.0 for a utilities company. Our client has the following requirement: They want to log contacts on technical objects, especially on an installation. This contact should not be linked to a business partner.
A consultant from SAP told our client this would be new functionality in 7.0. We doubt this is standaard SAP functionality in 7.0.
What do you think?
Kind Regards,
Simon

Hello NPB,
I would suggest you to go with the personal list for every user. User can prepare it by clicking on the icon and add that p
particular entry in his personal list. Next time when ever he will press F4, system will show only personal list not the other
entries. It is the sixth icon from left in the drop down list.
Hope this helps you.
Regards,
Vaibhav Mishra

参照Service Contract, 创建Follow-up Service Contract

参照Service Contract (BUS2000112) ，创建Follow-up Service Contract (BUS2000112)这个功能在标准功能里是没有的。例如：一个service contract quotation 其实也是一个service contract，它的 business object type 是BUS2000112，
那你如果点击 follow up button 去查找service contract transaction type，那你是找不到这个 service contract transaction type的。
这个是由于 FM CRM_UBB_FILTER_SUC_PROC_TYPE的hard coding决定的。大家可以查看一下这个 FM 里边的remark
Between UBB contracts and/or quotations followups
should only be created using the specific actions (e.g. COA)
or change processes, but not using "normal" followups. So
this transaction types have to be hidden on the UI for the
followups although the copy control customizing allows it
With 7.0 this is also true for regular service contracts
下边我也把两个可能的解决方案提供给大家，
1 - you can either modify FM CRM_UBB_FILTER_SUC_PROC_TYPE in line 49. You
can comment out the following line:
delete ct_suc_proc_type where process_type =
ls_suc_proc_type-process_type.
2- As you have already observed:
you can also make use of the standard process provided by SAP using
the Accept button in the service contract quotation. Please refer to SAP
help available with folling link:
[http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm|http://help.sap.com/saphelp_crm70/helpdata/en/46/49adcf62096a81e10000000a155369/frameset.htm]
谢谢。
昭杰
Edited by: Zhaojie Liu on May 5, 2010 9:34 AM
Edited by: Zhaojie Liu on May 5, 2010 9:36 AM

嗯，读读同事的经验真的很有帮助，顺便上系统测试了一把，发现现在最新的版本可能还有一些新的变化，就是有条件的支持为服务合同或者报价单创建后续服务合同或者报价单，请感兴趣的朋友参考note 1405171，里面有比较详细的前提条件描述，和相关的coding。
这里似乎还提到了一个ubb的概念，估计应该是usage base billing，如果说错了请多多包含，谢谢。
Hongyan

Technical objects required to be mandatory in service contract VA41

Hi
I've got exactly the same issue as the one described in the thread.
Technical objects required to be mandatory in service contract VA41
Unfortunately for me it has never been answered, and seems to be quite old now.
Does anybody knows how it could be set or developed?
Regards
Olivier

Through standard configuration, it is not possible. However, you can try with any of the following exits
USEREXIT_MOVE_FIELD_TO_VBAP or
USEREXIT_SAVE_DOCUMENT
in the program MV45AFZZ where your technical team needs to validate those required fields as mandatory which is quite possible through coding.
G. Lakshmipathi

Swapping Technical Objects on Service Contract (VA42)

Hi,
I need to develop a funtion that will swap Technical Objects on Contracts. The reason for the change is a swap of equipment under warranty.
I have been looking at the IWOL function group trying to determine if the needed functions are there. Has anyone else done this before? If so, which BAPIs did you use to perfom this process?
Thanks
Rich

The main contract data is stored in VBAK/VBAP, that is correct.
I'm not sure of all of the tables associated with the Technical Object link. Here's some that I've found in my search.
EQUI, contains the equipment (technical objects)
SER02, gives OBKNR(s) by sdaufnr(vbeln) and posnr.
OBJK, gives SERNR(s) by OBKNR.
There are probably more tables involved, I can't say for certain. There must be another table that links EQUI-EQUNR with either SER02 or OBJK.
Note: Just to clarify what it is I'm trying to do. What I need to do is to add a new Technical Object to an existing Contract Line item. And delete and existing Technical Object from an existing Contract Line item.

Adding Technical objects (equipment) in sales contract

Hi Gurus!,
I trying to add an equipment in a sales contract (Extras / Technical Objects) but the system gives the message V1 192 (Serial number profile is missing for material 212 in plant 0001), the material is a maintenance service, and the equipment has a serial number, Why a the system checks the serial profile of material master data?
Best regards,
Amparo

Dear Prase,
As you have explained, that´s the case you sale material as equipment, but in our case we sale a service maintenance over a client equipment. Does not logical create a serial number related to service material.
Thanks in advance for your help.
Amparo

Adding Technical objects linkage sales contract to equipement document

hi Gurus,
I am trying to add an equipment in a sales contract (Extras / Technical Objects) but the system gives the message V1 192 (Serial number profile is missing for material 212 in plant 0001), the material is a maintenance service, and the equipment has a serial number, Why a the system checks the serial profile of material master data?
Krishna

Dear Prase,
As you have explained, that´s the case you sale material as equipment, but in our case we sale a service maintenance over a client equipment. Does not logical create a serial number related to service material.
Thanks in advance for your help.
Amparo

Extracting Technical Object List on Contract Items (View VISER02)

Hi,
We have build a simple extractor to get a full load of the VISER02 view into BI.
However this does not give us the set of objects which have been deleted by the users from the technical object list on the contract items.
We have looked at following options:
1. preventing users from removing equipments from the object list using SAP ERP user-exit. It was put in place, then rejected by the business
2. flagging the SER02 underlying table for changes, and then develop a custom extractor on the change log tables. Sounds over complex.
3. extracting VISER02 in full into a DSO into BI, then using a second DSO and with some mechanism identifying and flagging the equipments that disappeared. Not nice to do this in BI.
4. using an SAP ERP user-exit, saving the equipments removed from the object list to a custom table in SAP ERP, then extracting that table in delta mode.
Any more thought?
Thanks!!

I found the problem This issue was caused by a condition within get_content method whereby all non hex input should have import param 'RAW' given, despite the difference in the objecttype being retrieved from the previousl class method cl_fitv_gos=>get_links.
So no need to reply.
Thanks,
Kevin

Technical objects from contracts

I am trying to update the partners on an equipment master based on the partners assigned to the line item of an SD contract , the equipment is linked to the contract line item in the technical objects. does anyone know of an exit that will allow for this or the internal table that hold the link between the technical object and the contract item ?
Thanks
Edited by: Brendon Shotton on Oct 6, 2008 6:27 PM

You can create a User Exit in CMOD for the 2LIS_11_VAITM DataSource to get the data. There should be a 1:1 (equi or inner join) or 0:1 (outer join) relationship of the data that you want to include, so that you don't create duplicate data.
Another option would be to create generic DataSources and join the data in BW.

Service Contract-CS Process

Dear Mates
My requirement is of as follows.please help me in how to do it in SAP.
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
3.Creation of Service order with ref to Service notification.
4.Costs are been captured there.
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
6.Creating debit memo with ref to debit memo request.
Kindly anybody can explain me the configuration to be done to run the above process

Hi,
1.Service Contract (Contract type : WV & Item Category : WVN) with peridic billing plan
Copy / use the contract type WV and item cat WVN, would suitable for your requirement
2.Create Notification with ref to Service contract (Please correct me if iam wrong.Also where to assign Contract type to Notification type)
You may attach technical object (Equipment / Functional location / Material Serial number) with the contract. Whenever you are creating notification, system will determine the contract pertaining to the reference object (Equipment / Functional location / Material Serial number)
3.Creation of Service order with ref to Service notification.
IW34 to create Service order from notification. Order can be created from Notification screen
4.Costs are been captured there.
Cost / Revenue are captured in Service order
5.Creating Debit memo request(Debit memo request(LV) is created with ref to Service contract or service order i need clarification here!)
Created with reference to the Service order (not from contract)
6.Creating debit memo with ref to debit memo request.
VF01 is to create DM wrt DMR
[Useful link|http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
Hope this helps
Babu

How to create a Service Contract ? (ABAP related devlopment)

Dear All,
How to create a Service Contract ? (ABAP related devlopment)
The Info I have is that
Service contract will contain:
u2022     Validity Start
u2022     Validity End
u2022     Duration u2013 minimum period for contracts
Additional Info:
1. Creation of service contract will take place automatically via u201Cfunction moduleu201D. This step will take place if all serial numbers are known in the sales order.
2. When ever a Sales Order is created in Seibel containing a line item of servie contract I need to create a service contract
I searched a BAPI -- BAPI_CONTRACT_CREATE
I searched a Tran -- VA41- create Contarct ( type - WV - Service and maint)
I am i in right direction ---> , If you have any good solution kindly answer
Please help.

Hi Iqbal,
You can use
BAPI_CONTRACT_CREATE
BAPI_CONTRACTS_CREATEFROMDATA .
Once you create the contract, update the technical objects for the contracts
using two function modules called one after another.
IWOL_WV_ADD_OBJECTS
IWOL_WV_POST_OBJECT_LIST
Check this link:
http://abap.wikiprog.com/wiki/BAPI_CONTRACT_CREATE
Regards,
Chandra Sekhar

Service Contracts(CS)

Dear All,
Service Contract is Created and Technical Objects are attached.
Contract start date and End date are defined.
Contract is finalised on Yearly price.
But billing plan should split the price in months, because billing can be monthly, quartely, half yearly.
Please help to get a solution.
Regards,
Shareeq

Hi,
Yes, it is possible to have monthly billing plan.
Consider the Periodic Billing Plan type of Billing type.
Billing plans are controlled in Customizing for Sales by the following elements:
Billing Plan Type
Date Description
Date Category
Proposed Date Category
Proposed Date
Assigning billing plan types to sales document items
The date category defines data for each billing date that appears in the billing plan.
For example, the date category determines the following data:
Billing rule (determines whether the billing date is based on, for example, the percentage
of project completion or a monthly periodic payment for a service contract, and so on)
Regards

Equipment Field( EQUNR) mandatory in service contract

Hi All,
I have to make equipment field mandatory in contract. i tried with incompletion log and transaction variant but it is not working. Can you please help?

Through standard configuration, it is not possible. However, you can try with any of the following exits
USEREXIT_MOVE_FIELD_TO_VBAP or
USEREXIT_SAVE_DOCUMENT
in the program MV45AFZZ where your technical team needs to validate those required fields as mandatory which is quite possible through coding.
G. Lakshmipathi

Copy button not working properly in service contract - crmd_order tcode

Hi experts,
I want to create a duplicate row in contract through Duplicate Button Supplied by SAP. As
I understand the function of the duplicate row button is to copy the same set of information in next row with auto incremental or manual. As far as number incremental is concern that is happening based on
customization on transaction type line item incremental sequence .
This is an upgrade project before upgradation it was working fine, you can check the same in old CRM 4.0. If you see in the Object Tab, condition tab or any other tab, no data is duplicated from parent line item. This works very well in CRM 4.0. Actually after discussing with the client i have come to know that , they also had the same issue before and SAP gave two Notes : 739462 and 740103 to resolve the issue. But now this feature is only availabe in the WEB UI in CRM 2007, and as i am upgrading to CRM 2007 this feature is not available, but my client want this feature.
I went through the SAP note , they have given some corrective instructions but it is valid till BBPCRM 500 version of the software component and mine is BBPCRM 600 . My query is, will it work if i follow the same corrective measures in the Note for my system ie. by inserting few blocks of code given in the SAP NOTE.
please kindly help me out,
Thank you,
Regards,
Arun.

Hi,
I think you problem is in u201CBilling tabu201D which it is not showing any details on particularly billing tab. Right
Ok, as per you wording Services order having billing tab with details but Service contract does not.
If am I right, you see the below solutionu2026.
First go to T-code: CRMC_PCUITOOLS
Put you
Application : CRMD_BUS2000116
View (blview) : ZXXXXX
Then press F8 for execute
You will see the view of particularly Leading Transaction Category and go to billing tab
See below Tab Page Group (SRV_ODP1)
Second go to T-code: CRMC_BLUEPRINT_C
Follow this : Application Element -> Tab Page Group -> Tab Page Group Structure
Put it (SRV_ODP1) and go to billing (double click on them)
You will see following details
Tab Page Group      SRV_ODP1
View                      ZXXX
Sequence                  23
Event                     S1O_HD_PAYMENT_BILL
Text                      Billing
View Switch Gro
Multi-Group               S1O_HD_PAYMENT_BILL
Inactive          Flag is Not Set
Follow the same for Service contract. You will see the Multi-Group missing
Put it same on that (S1O_HD_PAYMENT_BILL)
I think this issue will solveu2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026u2026
On..............................................................................

Error while creating Service Contract

Folks,
While I create a service contract, I am getting the error:
"An error occurred in system PEC510 during account assignment"
Could someone help me out with this?
Thanks,
Divya.

Hi Divya,
Please check the following in IMG:
CRM -> Transactions -> Settings for Service Processes -> Integration -> Set up time sheet and controlling integration
After that you should enter the corresponding R/3 System. In R/3 customizing use the following path: Settings for Service Processing -> Controlling Integration -> Establish Controlling type, controlling level and controlling scenarios.
Here you should check if a controlling scenario for single object controlling (usually) has been maintained. See also paragraph 3.1.1.10.3 in BP guide C26 at the following location: http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/Documentation/C26_BB_ConfigGuide_EN_US.doc
Kind regards,
KZ

Incompletion Log(Service Contracts-Technical Objects)

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