Incomprehensible - BT system issue with available ...

I am lossing the will to live having to deal with BT, who seem completely unable to comprehend a simple problem!!!
BT Systems seemed to have corrupted my account, their systems tell them that my max inifinity speed is 29mb on a new 80mb cabinet & exchange, when I am less than 100m from the street cabinet.  All of my neighbours are correct at 80mb and achieving this speed.  Whilst BT systems tell them 29mb, my line test (http://www.speedtest.btwholesale.com/) of the installed service at both my house and at the cabinet (openreach engineer) are at 40mb, even though I ordered the 80mb package.  The Openreach engineer confirmed that the reason I am getting 40mb and not 80mb is because BT ordered a 40mb line not the 80mb line.  BT are unable to change the line speed and no one seems willing to believe and then finally able to deal with this issue.
How on earth do I get through this issue?  This has been going on for 2 months and I must have spent over 10hours on the phone to different people at BT.
Please someone help!!!!
Ian.

Can you run this checker and post back a screen shot of the results
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This will show if you are on Infinity 1 or Infinity 2. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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