Inconsistency of prepaid phone/account, lack of availability of CSR's

I'm trying to find out for a friend who has a pre-paid account with lots of available time- he's temporarily virtually a shut-in where cell service is sporadic and even copper's not very reliable. He called me in desperation on his land-line today because more than half the time the cell tells him he has no minutes, which is incorrect. When he does get out, service is awful. All attempts to get a CSR are unsuccessful, he just gets shunted around the phone menus, has no internet access (it wouldn't matter, this site is mostly useless for anything except the most straightforward of technical or account problems). Is there any reliable way to actually get a human on the phone, or am I correct in assuming that Verizon is committed to extracting free help from the community to cover for poor customer support? When we were Alltel customers, we had lots of problems, but at least we could get a human to lie to us, instead of no usable answer out of the automatic system at all.

When I call places usually if I push zero it will take me to a customer service rep so might try that. Mary

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How can I add the Blackberry my friend gave me to my account that already has my prepaid phone on it?

How can I add the Blackberry my friend gave me to my account that already has my prepaid phone on it?

A few questions to clarify your specific situation will help us to better help you...
Do you want to swap phones and use the BlackBerry instead of your current phone? I don't think you can add a line to a pre-paid account to use both - it would have to be two separate accounts.
What model BB is it? And is it Verizon branded? It may or may not be usable on a pre-paid account.
Finally, what is your current phone and account set up? You may need to get a different pre-paid plan to use the BB, if it is usable on Verizon.

I have just created a new username and bought a new prepaid phone. I am being toldf I am not the account owner. Why is this?

I have just created a new username and bought a new prepaid phone. I am being toldf I am not the account owner. Why is this

Owner status on POST PAID is not the same as PRE PAID.
on prepaid you can get any device you like.
But you pay upfront.
People on post paid get the advantage of reduced priced devices on contracts. Prepaid is no contracts.
Any carrier will function the same way. Go online and check out Verizon pre paid policy and then look at the other carriers.
Maybe prepaid from Walmart or Boost Mobile, or Cricket etc. would be best for you. Pay for all you can eat calling, texting and data for one low price. Say $45-$55 and buy the phones they offer.
Good Luck

Can I use transfer my current number on my parents' account to a new prepaid phone on my own account?

I currently am using an old brick of a flip phone on my parents' Verizon account. My contract has been up for a long time and I am currently just on the month-by-month payment setting. I want to get a prepaid smartphone on my own account, that way I'm not piggybacking off of my parents' account anymore. How can I transfer my current number to the phone I'm ordering on my own account so that the phone on my new account will have the number my current phone has?

12. Can I port a number to a Verizon Wireless prepaid phone?
Yes, you can choose to port an existing number when you activate your Verizon Wireless prepaid phone.
Verizon Wireless - Prepay Activation
Local Number Portability FAQs | Verizon Wireless

Solution to "unable to register prepaid phone"

Can't register account for your prepaid phone/device? Here's the link that works:
My Verizon Log-in | Verizon Wireless
Please make sure your knew phone is on because the temporary password will be send as a text message.
Also, your security code is the last 4 digits of your phone#. The Verizon does not say it anywhere, had to figure it out myself.

For me, it turned out to be somewhat different - my home wireless was working fine with several different devices/OSs, but it seems that WebOS stopped falling back to any DNS servers beyond the first one. Whereas other devices (android phones, linux laptops, etc) still resolved DNS fine using the secondary/tertiary DNS entries, WebOS starting giving me the "unable to resolve host" error. So I changed the (primary) static DNS entry on my wireless router to one of the Google public DNS servers (8.8.8.8) and now WebOS is happy again. The only thing that changed for me (on the tablet) was enabling usbnet just to check it out, and even after I disabled usbnet, I still had the name resolution failures. Go figure...

I have been adding data to my prepaid phone but Verizon is telling me it is unable to process. Why not? I have a list of add ons but I don't have them on my phone. Now I can't use my phone because they won't add to my phone. What do I need to do?

Why is Verizon not adding my data add ons when I sign in and try to use the service? I have been adding on since early November and I had to get another refill card. I don't have any data on my prepaid phone. Where is my data? I can't use my prepaid. I need help.

2BNatural,
I am so sorry to hear of the issues you are having with adding data. We definitely want you to be able to have access to your data added. I apologize as we are unable to access prepaid accounts. Please reach out to our prepaid department at 888-294-6804 for further assistance.
LindseyT_VZW
Follow us on Twitter @VZWSupport

Urgent help with prepaid phones?

We just activated a batch of new prepaid phones. They activated fine, but whenever we try to place outgoing calls, one or two rings in, we get an error message as if the call is to a wrong or disconnected number ("The call cannot be completed as dialed"). Halfway through this message will stop and the phone will continue ringing. This can happen twice in one phone call sometimes. It eventually reaches the number dialed, but it takes twice as long. I need to get this resolved ASAP. I've run *228 operations and even did some manual stuff with Verizon tech support, who basically threw up their hands and said they couldn't help me after a while.

Is it every call you make that you hear the error message on? Can you dial *611 from the phone and hear the balance?--if not call 888-294-6804 from the cell phone and you should get a message from verizon about your account now being activated.
Other than the issue with Tech Support, Manual Programming was done with them i'm sure, Have you checked your Nam Settings (Menu > Settings and Tools > Phone > System Select) ensure it is on NAM 1, if its on NAM 2, change to NAM 1 and dial *22890.
Hope this was some-what helpful.
Best Wishes

Usage reports for prepaid phones

My employer is considering purchasing some prepaid phones for several new temporary employees whose primary role will be to make weekly phone calls to our clients. We would like to keep track of the calls made with these phones, so I'm wondering what sort of call reporting is available on the My Verizon page for prepaid phones? A sales rep told me that each wall was listed and that the list is updated hourly, but I am wondering if the list is downloadable, or if it is only viewable through the webpage.
Can anyone help me out? A screenshot would be especially helpful.

The page is downloadable put it doesn't cover all phones, sometimes it will cover a call from verizon to verizon and other times its doesn't I went in and checked on my summary list and I don't no why it dose'nt cover all of them so this would not be reliable for what your boss wants it for.

I want to block ALL data services on my LG Revere prepaid phone...is it possible?

I recently upgraded to an LG Revere. This is a prepaid phone where I pay 0.15/minute as an old Alltel customer. I just looked at my account usage and found that my balance is dwindling QUICKLY due to data sessions. I don't use any internet or web services at all. I rarely text and honestly my phone is OFF most of the time because I live in the country and it truly doesn't work well out here.
Can I block all data services and just have a pay by the minute situation on this phone?
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Ok, I neglected to say in my first msg that I DID get an response from my email sent on Sunday but since I got a real person on the phone that said she had fixed my problem on her end I did follow the instructions. Today, I did what the email said which is the following:
There is a known issue with Alltel plans and the LG Revere. On your phone, you have an application called “Daily Scoop,” which is a free service, but data charges do apply. If Daily Scoop was preinstalled on your phone when you purchased it, you may turn on or off notifications for both Verizon Messages and Bonus Messages through the application directly. Please follow the steps below to stop the data session charges for the “Daily Scoop:”
•        To access the Daily Scoop, click on Media Center
•        Then Browse & Download menu
•        Select the Daily Scoop icon
•        Once In Daily Scoop
•        Go to Menu
•        Then Options
•        Select Verizon Messages
•        You then have the option to turn On/Off – Select OFF
•        Hit CLR two times to go back to options
•        Select Bonus Messages
•        You then have the option to turn On/Off – Select OFF
You will still be able to access messages from the application, but you will not receive banner notifications on your home screen. You may choose to suspend Daily Scoop account by contacting [email protected].
I called again and the gal seemed to think that I was good to go. Again, I won't know until Friday most likely. They credited my account for the data session yesterday and the two today that occurred when I turned off the msg options. I will be sending a msg to vzdailyscoopsupport next.
By the way, in order to get a real person from the 800 number, you enter your phone #, option 4, option 4, option 5, enter your security code and they should connect you to a live body.
I will update again on Friday to let you know how it's going. Hopefully I'm on my way and maybe with this you will be too

Best prepaid phone for concert lighting ?

I'm finally getting rid of my dumb phone for a smart one...but i need to know which prepaid phone is the best for indoor concert colored lighting and movement? Son has a verizon, I'm looking still, but that's really the most important feature for me. Use the Ebay app, would love a few decent games, and I always get unlimited talk/text. Thanks!

Hello! Welcome to the Forums!
Nokia is mostly correct in stating that Verizon will not normally allow their own No Contract or Prepaid phones to be activated onto a contract plan, but there is an exception to this.
Per Verizon, if the prepaid phone that is going to be activated to the contract account has been used as a prepaid phone on a prepaid plan for at least 6 months prior to being used on the contract plan, then it can be done. Before that point, Verizon's systems will not allow the prepaid ESN number to be activated on the contract plan.
Hope this helps clarify some information.
Regards,
Miranda
Don't take what I say as being absolute. There's always room for improvement.

Moto G Prepaid Phone Question

I am very interested in getting the Moto G by Motorola as my next phone. I have always had contract phones so switching to a no contract phone is new to me. On the Moto G page it says "This phone may only be used with Verizon Wireless Prepaid service for the first 6 months after activation." I'm a bit confused on what this means. Does it mean that this phone can only be used as a prepaid phone for 6 months, then you are forced to get into a contract? 'Cause that is really what it sounds like and that doesn't make sense to me. Or does it mean that after 6 months, you have the option of having it as a prepaid phone or a contract phone? If anyone could give me some insight on this, it would be very much appreciated.

After six months on a prepaid plan, the phone is eligible to be activated on a postpaid account. It can be used on the prepaid plans for as long as you want.

HT1420 my account is not available even tho i added a new credit card

My account is not available even tho i added a new credit card

This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
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Can my service and phone # be switched from my LG Cosmos to a LG Accolade that was a prepaid phone?

I don't want to change my plan or phone #. I just want to switch devices. I bought the Accolade as a prepaid phone.

Do you have a pre-paid or contract account? How long was the Accolade used as a pre-paid phone? If you are under contract, and the Accolade was used as a pre-paid for at least 6 months, I think you can switch it to a post paid account. Call customer service to see if the Accolade can be activated using your current number and plan.

Prepaid Phone Errors

I have been trying to add minutes to my companies prepaid phone since 4pm yesterday (CMT) and it still isn't working, neither is your technical support "hotline" or my ability to register the phone so I can do it online. I can't even check how many minutes I have left, I can't do anything with the phone. What is wrong and when will this be fixed?

The MyVerizon account access is unavailable for most of the country. Check out 'My Verizon not working?'
https://community.verizonwireless.com/thread/827782

Prepaid phone for contract use

I've seen this mentioned elsewhere, and was wondering if anyone else can confirm this.
I've had a smart phone for Verizon for a few months and have enjoyed it, but due to unforeseen circumstances, the $29.99 unlimited data plan isn't really necessary for my long-term budget needs. I've heard of users going to Best Buy to purchase a prepaid phone (like that Samsung flip one BB offers) and registering that phone at BB/Verizon for their contract line.
Can anyone confirm/deny the legitimacy of such an act? Seems alright to me. I just don't want to go ahead with the process myself if I'm going to waste $40 on a second phone if I can't do it myself.

Hello! Welcome to the Forums!
Nokia is mostly correct in stating that Verizon will not normally allow their own No Contract or Prepaid phones to be activated onto a contract plan, but there is an exception to this.
Per Verizon, if the prepaid phone that is going to be activated to the contract account has been used as a prepaid phone on a prepaid plan for at least 6 months prior to being used on the contract plan, then it can be done. Before that point, Verizon's systems will not allow the prepaid ESN number to be activated on the contract plan.
Hope this helps clarify some information.
Regards,
Miranda
Don't take what I say as being absolute. There's always room for improvement.

Inconsistency of prepaid phone/account, lack of availability of CSR's

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