Inconsistent Continue button function when Retake Quiz button is present

Hi, I am using Captivate 4 on a Win7 computer. My problem is this. I have setup a 10 question quiz at the end of my module. On the results page (slide 37), I have a Review Quiz button, a Retake Quiz button, and a Continue button. The user can retake the quiz if she/he likes, but, regardless of whether the user passes or fails the quiz, they are to hit the "Continue" button which should jump to one of two slides (slide 38 for "Congratulations" or slide 39 for "Sorry, you did not pass") and then it is to automatically continue to the next slide that says "Thank you" (slide 40) and then the Captivate module is to close automatically. That's what is supposed to happen, and some of it does. However, here's what does happen. If the user passes the quiz and clicks the "Continue" button, everything works perfectly. But, if the user fails the quiz and clicks the "Continue" button - nothing happens. The "Continue" button fails to work. You click on "Continue" and nothing happens. It just stays on the results page. The slider does not advance either. However, if I delete the "Retake Quiz" button, then the "Continue" button works perfectly whether the user passes or fails. What is the fix here? I'm guessing you might need more information. I'l supply what I think might be relevant, below.
The progression:
Slides 27 - 36 : 10 slides of quiz question (one question per slide)
Slide 37 : Results page
Slide 38 : "Congratulations" slide for passing
Slide 39 : "Sorry, you did not complete this course..." slide for failing
Slide 40 : "Thank you."
Preferences/Quiz/Pass or Fail :
If passing grade: Action: Jump to slide 38
If failing grade: Allow user: 2 attempts
Show Retake Button is checked
Action: Jump to slide 39
Preferences/Quiz/Settings :
Pass Required - the user maust pass this quiz to continue
Thank you. Please let me know if you need any more information.
Jorge Gonzalez

D. Sharma,
Hi, sorry, all this time when you were saying "it" I thought you were referring to the Captivate module that includes the quiz. I didn't realize you were referring to the quiz alone.
Here's what I have: the module contains the quiz in it. In other words, the quiz was created in Captivate and is part of the module. The problem I described happens whether the module (with the quiz in it) is published locally or on the LMS. It makes no difference. The problem persists.
Sorry for the misunderstanding,
Jorge G.

Similar Messages

Continue / Retake Quiz buttons act differently when Publishing in SWF vs SWF/HTML5

Hi, I use Captivate 7 and when I compare what I publish as SWF/HTML5 with SWF only it seems that there are 2 issues with the SWF/HTML5 site on Chrome (also on Safari)
Issue 1
I have 1 quiz on a course and I have set the Quiz setting to require a Pass to continue. I put the "Retake" Quiz button over the "Continue" button so it covers the continue if the person fails and will show the continue button only if the person passes. (I had also changed the Caption on the Continue button to say Print Certificate)
This works when I publish the course as SWF only. When I publish as SWF/HTML5 and view on Chrome/Safari then when the person fail it seems that the "continue" button still shows and makes the "retake quiz button" transparent or behind the continue button. If the person passes then it works fine.
Issue 2
In the same example if click the "continue" button several time it the website continues even though the person had failed
Not sure if anyone has found this an issue or has a better way for not making the Continue button to appear if the person has failed.
My objective was that there was a Certificate document after the quiz and if the person passes then they can go get the Certificate. If they fail then they cannot go tto the next slide to get the certificate. Maybe there is a better way to do this ?
thanks
Hatim

OMG, just checked it out and you are right: the Review button appears always on top of the Retake button. Please, log a bug report, will do as well. This is really very annoying because the terminology can be confusing,
For SWF I found a workaround: change the stacking order in the Results Master slide, send the Review button Back. That seems to work. But for HTML5-output, no way... Review is always on top of Retake. I also played with unchecking, and rechecking but cannot find a solution.
Lilybiri

How can we make the Retake Quiz button only appear when user reenters the course?

In a Captivate 8 Quiz, we need to force the user to close the course (so attempts are captured by the LMS) from the Quiz Results page. The Retake Quiz button cannot show at this time. However, when the learner reenters the course from the LMS, the bookmarking brings the user to the Results page again. We need a Retake Quiz button to only show when the user reenters the course, not on Quiz completion. Disabling the bookmarking disables the reporting of attempts. Does anyone know a way to make that happen or a workaround?

Have a look at my blog post:
http://blog.lilybiri.com/review-only-incorrect-slides-captivate-6
Lilybiri

Can we remove the Continue button from Quiz Results?

Hi Everyone,
Is there any way to remove the continue button from the Quiz Results page?
I have a captivate file in which there is a Thank you slide at the end after the Quiz results slide. Now, here's the problem - The user is just finishing the quiz and closing the browser tab - which is not showing the completion status inside LMS. The user must need to view the Thank you slide - so that the LMS can respond as "Completed" status.
Now, I want to remove the Continue button on Quizzes result slide so that user doesnot need to go ahead to next slide to complete the course. And i will put the Thank You message here in Quizzes result slide only.
Can I remove the continue button from the Quiz Results page so that it can be the last slide?
Regards
Vikas Sharma

Removing the Continue button from the Quiz Results slide is NOT a good idea in my experience. Clicking the Continue button triggers functions in Captivate to terminate the quiz and commit the score to the LMS. If this button is not clicked, Captivate may not be sure the person has decided they're done with the quiz and wants their score to be captured by the LMS at that point. There are often other buttons on the Quiz Results slide to offer the user the option of Retaking or Reviewing the Quiz. Only the Continue button is designed to take them further beyond the Quiz Result slide.
Like yourself, I have also found learners often fail to grasp the importance of the Continue button and don't realise they need to do something extra (beyond reaching the Quiz Results slide) in order for their score to be captured. So what I usually do is rename the Continue button to something more meaningful such as: Register Your Score, or Record Quiz Results Now. Having a name like this (and making the button nice and large and bold so that it's not easy to miss) clearly tells people that they need to click this button if they want their score to be retained. It's just a simple change, but it practically eliminated all issues we had with people just closing down their browser when they saw the Quiz Results.

How do I get the Continue button on the Quiz Results page to work?

I found an older discussion about this topic and tried everything suggested. My colleague and I have been researching this issue and have yet to find the answer. Does anyone out there have the solution?

Maybe yesterday you succeeded, passed. In that case the Continue button will work, because it triggers the action that you specified in the Quiz Preferences (Continue). But if you fail, you are stuck on the Results slide, because the Continue action for Failed will only be done after the attempts are exhausted. Why did you create an extra slide? You can edit the Results slide, but please, keep the buttons that are embedded in that slide because they provide the functionality that you need.
You can add a shape button to the Score slide if you want an extra button to retake the course. I hope you are using CP6 or later?
http://blog.lilybiri.com/question-question-slides-in-captivate
http://blog.lilybiri.com/question-question-slides-part-2
http://blog.lilybiri.com/want-a-button-on-question-slide-in-captivate
Lilybiri

Retake Quiz button not resetting questions

Hi all
I have a quiz with 7 questions, all single-answer questions.
When the quiz results are displayed, the Retake Quiz button is displayed if they have failed the quiz.
Upon clicking Retake Quiz, it takes me back to the start of the quiz, however, the previous answers given have not been reset and the question is greyed out.
I've been reading various posts on here, indicating that similar things are happening, however I couldn't find the reason with the quiz settings that I have:
Quiz is set to Answer All.
Quiz is set to Allow Backward Movement.
Quiz is set to allow 100 attempts on the quiz.
Quiz is set to display Retake Button.
Each quiz question is set to allow 1 attempt.
I thought that by increasing the number of attempts allowed on each question that this would solve it, but this just allows me to keep trying on each question until I hit the right answer, and does not seem to solve the problem.
I'm really not sure as to why, when using the Retake Quiz button, it is not resetting the quiz.
Any help greatly appreciated!
regards
Loraine

Hi again
I have now changed the settings in the quiz as per Lilybiri's suggestion. I now have the following quiz settings in place:
Quiz is set to Required - the user must take the quiz to continue.
Quiz is set to Allow Backward Movement.
Quiz is set to allow 100 attempts on the quiz.
Quiz is set to display Retake Button.
Each quiz question is set to allow 1 attempt.
Captivate 4 - AS 2.
After answering all the quiz questions, and failing, and clicking Retake Quiz button, some of the answers remain greyed out. It will not let you click Reset and will then automatically move on to the next question slide.
There doesn't seem to be any rhyme or reason to it... sometimes the correct answer remains greyed out, and sometimes an incorrect answer remains greyed out. Sometimes when I click Retake Quiz none of the answers are greyed out, but then if i keep failing the quiz, the answers begin to appear greyed out. I have double-checked that i've set the number of attempts on the quiz to 100.
I have also tried using the Back navigation button within a quiz, to go back and change my answer, but the answers remain greyed out, and pressing Reset makes no difference.
It seems the only way I've managed to get a 'clean' retake at the quiz, is to exit from the e-learning, then go back in to it. But this is not going to be an acceptable method, when my company want to give learners the option to retake the quiz only if they fail, and not redo the whole package to get to the quiz at the end.
Loraine

Continue Button on Quiz Results Slide NOT Working Properly

I'm experiencing a functionality issue with the "Continue"
button on the Quiz Results slide:
Situation 1: After initially completing the quiz, I need to
click the "Continue" button on the Quiz Results slide only once to
advance to the next (and last) slide in the quiz movie. This is
fine & works as I would expect.
Situation 2: After initially completing the quiz, if instead
I choose to review the quiz, later when I get to the Quiz Results
slide, I need to click the "Continue" button TWICE to advance to
the next (and last) slide in the quiz movie. This does NOT work as
I would expect.
Any idea why only 1 click is needed in the Situation 1 while
2 clicks are needed in Situation 2? Any way to fix Situation 2 so
that only 1 click is needed?
Thanks much!

CapManZ,
Whether the Continue button on the Quiz Results slide
requires one or two clicks is mysterious indeed. See
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=67&catid=464&threadid =1302278
for another discussion about its misbehavor.
Actually, the number of clicks required depends on how long
you wait after the Quiz Results slide appears, prior to clicking
the Continue button. In your situation 1 you probably answered
questions rather than using the skip button, so you viewed the
question slides for a while prior to arriving at results. In your
situation 2 you probably used the Skip button to zip through the
slides to return to the results screen. Try this. In situation 2,
when you get to the Quiz Results slide, instead of clicking the
Continue button, go get a cuppa joe and then see if a single click
will work. If so please let me know.
I've experimented with a Captivate 2 multiple choice quiz in
a slide show that contained only 10 questions and the Results
slide. I added a text caption with fade in and fade out enabled
(the default) to the Results slide. I found that after the caption
fades in, one click on the continue button advances the slide. So I
used the caption's appearance to help measure the timing.
In the tests below I skipped as rapidly as possible, pausing
at various slides to see how it affected the single click
threshold.
Skip all slides: 28 sec
View slide 1 for 60 sec and then skip: 28 sec
Skip to slide 5, pause 30 sec, and then skip: 13 sec
Skip to slide 10, pause 30 sec, and then skip: 2-3 sec
Answer each slide (took more than 30 sec): 2-3 sec
Skip all slides, click Continue as fast as possible: 2-3 sec
I also reduced the number of question slides in the quiz and
skipped all slides.
7 questions: 18 sec
3 questions: 7 sec
I believe the threshold value (the duration required before
clicking the Continue button advances to the next slide) is
composed of two durations which add together to determine the
threshold. The Result's slide's timeline probably sets the
threshold's lower limit. Clicks prior to 3 seconds are ignored.
Time per slide and number of slides left to go sets the upper limit
for the threshold. The slower the movement, the lower the
threshold.
Several conclusions:
This probably isn't a situation in which the first click is
ignored. Instead the first click reduces the threshold's value to
the lower limit. The second click would then typically occur after
3 additional seconds, particularly if the user is surprised that
the first click didn't work and pauses slightly. A very fast
additional click on the Continue button is ignored as well.
Long quizzes will cause more complaints about the issue
because of what you experienced. It typically takes longer to
answer the quiz than review it.
Perhaps there's a workaround that would alert the user that
the Continue button is ready for clicking. I'm thinking that since
the text caption fade-in coincides with being ready to continue, an
image or the like might do the trick. Any suggestions out there?
Humm, a better alternative might be to show some images of
snacks on the results slide background. Through suggestive selling,
the user realizes it's time for a break and clicks Continue after
returning with that cuppa joe. And the sound you hear? It's the
Captivate developers giggling if they read my conclusions. Too bad
they're mum, since some real info might make it easier to make
Captivate behave. Ah well.
Phil

Captivate 8 Retake Quiz button - back to the wrong question slide

Hi
I still haven't fixed my retake quiz button problem. I have a project with several non-graded practice questions (hot spot, drag n drop, 2 multiple choice/multiple answer) followed by 9 "real" test questions. I want the students to go back to the "real" test questions when they click the retake quiz button. Now, the retake quiz button takes me back to the first multiple choice question in the practice section - not the first "real" test question.
In Advanced Interactions for the first multiple choice question (and the 2nd as well), I see that nothing is listed in Include in Quiz col and Report Answers = NO. But an entry appears in Objective ID and Interaction ID. I can't see this ID information anywhere in the QUIZ tab - I'm wondering if this is what's driving the retake quiz button to this slide.
Attempted Fix:
I saw Lilybiri's answer to "Captivate 8 Retake Quiz" entry. This sounded like the perfect solution to my problem. So I created a conditional Advanced Action:
If cpQuizInfoAttempts is greater than 1 Jump to (1st "real" test slide #) Else Continue
On the 1st "real" test slide I put this conditional action On Enter.
It didn't work. Please help me determine what I'm doing wrong and how to fix this retake quiz problem. MANY MANY THANKS!!! I'm getting desperate!
Smiles
Susann

You must have read my answer wrongly. Condition is OK, but you have to trigger it On Enter for the first practice question, not on the first real question slide. Since the Retake button will take the user to that first practice question slide, that action will be evaluated and the jump to the first real question slide will occur. Supposed is here that all practice slides are before all question slides.

Problems with quiz "continue" and "review" buttons in presenter presentation sent to connect pro

I have a training module, built in powerpoint, modified with Presenter, and posted to Connect Pro on Adobe's server. The post quiz has 10 questions, and when the final score page displays, it gives the user the options to "Continue" or to "Review Quiz". The Continue button should take the user either to the next slide OR to the beginning of the presentation depending if their score was passing or not. The Review Quiz button shows the user the quiz question slides, but to advance to subsequent slides, the user needs to use the "forward" buttons on the play bar.
My questions:
Even though I have set the quiz to allow up to 10 tries, there is no way to retake the quiz. Am I missing something?
I looked at the infite tries option, but it wouldn't let me designate where to go next.
If the user clicks the "review quiz" button first, when they return to the score summary page, the "continue" button doesn't work.
How can I configure so the user can "retake" the quiz?
I appreciate any thoughts or solutions to these issues.
Angel T

Hi,
Even though I have set the quiz to allow up to 10 tries, there is no way to retake the quiz. Am I missing something?
To retake the quiz , user have to go to the beginning of the quiz using the TOC.
or
The author may put a button say "Retake" on the result slide which takes the user to the beginning of the quiz.
or
In the quiz settings, set the options: If failing grade n attempts and go to slide which marks the beginning of the Quiz.
I looked at the infite tries option, but it wouldn't let me designate where to go next.
If the nymber of attemts is infinite, the default setting is goto next slide. You may change it by selecting the continue button on the slide. Go to Actions, and set the hyperlink
If the user clicks the "review quiz" button first, when they return to the score summary page, the "continue" button doesn't work
This should work. Could you please mail me a sample presentation which sees this issue ? Mail me at [email protected]
How can I configure so the user can "retake" the quiz?
The first question have the answer for this also.
Let me know if you need any further help.
Thanks,
Alpi Agarwal
Adobe Presenter Engineering Team

How to remove continue button from slide "Quiz Result"?

After clicking on the button gets the first slide. I want to remove the button. Help. I am a newbie. The settings are not found. Thank you

It's standards Captivate functionality that you cannot add Interactive Objects such as click boxes or buttons to the Quiz or Quiz Results slides.
If you're having issues with the Continue button NOT working on the Quiz Results slides, check your Quiz Settings as shown in my earlier post on this thread. It may be that you have the settings that make it mandatory for the user to pass the quiz before they'll be allowed to continue.
Check also in Quiz Settings in case the default Action for Pass or Failure is set to Continue. It might be set to No Action or something else that the Continue button cannot do for some reason.
If none of the above seems to be the case, remove the Quiz Results slide (by turning off Show Results in Quiz Settings) and then turn it on again the same way. If your project was upgraded from an earlier version of Captivate 3 or 4 it may be that the Quiz Results slide is currently defective. It's happened to me when upgrading older projects to Cp5 format. So re-generate the Quiz Results slide again and see if the Continue button now works better.
By the way, there's a button widget that ships with Captivate 5 which, because it's only a Static Widget and not an Interactive Widget, you CAN add it to the Quiz Results slide.

"Install button" doesn't function when updating to 10.6.1 or 10.6.2

The main problem is my "install" button simply doesnt trigger any response, it is highlighted and has the click animation but, again, heeds no effects. Nothing happens.
I recently installed snow leopard and there were quite a few problems but I have read that most of which can by solved by simply installing the updates. This is where the aforementioned problem is such an obstacle in my plight.
I have downloaded both DMG (6.1 and 6.2) files, repaired my start up disk and rebooted in safe mode and have tried restarted repeatedly for about 9 hours now. I have searched and havn't found any posts or topics with a problem quite like mine. I simply cannot install the updates I have already downloaded.
It is notable to mention that I downloaded these from the actual apple website not from my "software update" listing because those buttons dont function when I attempt to download an update either. The menu toggles back and from from the option where I hit "continue" and "agree" to the terms, that is to say, that each button activates the page that preceded it to come back up. Its a never ending cycle.
Please help.

this may happen if you are using a custom keyboard layout. delete the file /Users/username/Library/Preferences/ByHost/com.apple.HIToolbox.* and log out/in and try installing updates again.

Can Retake Quiz button take me to 3rd question slide of the project?

Hi,
I am happy to join this forum. I hope anyone of you answer my question.
I am using captivate 4. I am not storing score onto any LMS.
I am developing an e-learning course of 30 slides. First 20 slides are content slides. I have 2 question slides as 14th and 15th slides. I don't want these 2 questions be part of my main Quiz which starts from 21st onwards which has 10 question slides. The quiz result page has "Retake Quiz Button" which is taking to the 14th slide which I dont want. Actually Retake Quiz button should take me to 21st slide only.(..and all the question slides in my course showing "Question x of 12". But I want this to show "Question x of 10" only). Because I have used 2 question slides (14th and 15th) to check the user for better understanding.
Can anyone help me out.
Thanks in Advance.
Regards,
Manoharan.A

Welcome to the forum,
Each Captivate file, if you enable scoring will report a total score, in your case the score of the 'pre' questions and of the 'real' questions. Same with the progress (which you can disable).
Since your pretest only has 2 slides, to achieve your goal without having to create multiple files (pretest or final test separated from the main course), I would propose not to use the default Question slides for the pre-test, but to create them using standard objects, variables and advanced actions. This is perfectly possible for the most Question types, so which type did you use for the pre-test: true/false, multiple choice, fill-in-the-blank...? Instead of reporting the score the usual way (they get stored in the system variable cpQuizInfoPointsScored), I would store the results of the pre-test in a variable.
Both your issues will be solved: when retaking the Quiz, since only regular Question slides are considered as a Quiz, you will be taken to the first Question slide and the progress will be as you want it to be.
If you want to go this way, and need more help, please post your questions. I did publish some articles on use of variables and advanced actions but examples were made with CP5 (principles are the same). Captiv8r (moderator of this forum) has a gooberguide about Advanced actions (for CP4) that could be of great help:
http://www.gooberguides.com/ProductPages/Captivate/CaptivateVariablesAdvancedActions.htm
Lilybiri

How do you make the "Continue" button exit project on quiz attempt results page

When the project quiz is finished, on the quiz results slide it has a continue button to press, but seems worthless since it just turns into a black screen when finished instead of closing the project like you think it should. Any suggestions on how to make that button close the project?

Closing projects only works reliably when publishing to EXE format. Web browser security often prevents HTM/SWF content windows from being closed in the same way.
Try placing a slide AFTER your quiz results slide so that the Continue button has somewhere to go to. Then change your Preferences > Project > Start and End > Project End Options > Action to Close Project. This way, the project is trying to close down naturally, not as a result of clicking a button. You can make this final slide as short as you like, but a second or so is usually good just in case you have Preferences set to Fade Out On Last Slide.

CP5 and Continue button on quiz results

Is there a way to delay the appearance of the continue button? We have a submit quiz results button on the screen too that they are instructed to select first, but I'm sure some impatient person will hit continue before vCP5 can complete sending the popup for the student to complete to send the results.
Susan

The buttons on the Quiz Results slide are on hidden layers that you cannot reorder via the timeline. These layers are above any other object that you add to the slide (e.g. a highlight box intended to hide the button until you want it seen).
I often hide the Review Quiz button underneath the Retake Quiz button on my projects so that the user has to pass the quiz before they can Review the Quiz. This works because the Retake Quiz button seems to be on the very top layer.
From what I see, the order is:
Retake Quiz - very top
Review Quiz - second from top
Continue - third from top
Unfortunately this may not help you much unless you want to force all users to Review the Quiz and exit the course another way.
You cannot add other interactive objects like buttons or clickboxes or interactive widgets to the Quiz Results slide. But you can add Static Widgets. So in theory you could make the Continue button invisible by moving it off stage or turning it into a transparent button and then use the Static Widget button that comes with Cp to move beyond the Quiz Results slide. Even though it's only a Static Widget this button still allows you to execute one of the standard actions normally reserved for Interactive objects.

Hide Quiz Continue button until all failed attempts

Hello!
I am using Captivate 8 and have a quiz that allows 3 failed attempts. It is set to jump to a slide if they pass and a different one if they fail. These work fine using the continue button.
There is a retake and continue button.
However, the continue button shows on the quiz results slide on the first and second failed attempt. If the user clicks this - the quiz is over - no more attemtps allowed (no playback bar if that would make a difference).
The instructions say on teh failed attempts, "...if the retake button is showing, click it, otherwise, click continue."
How can I hide the continue button on the first 2 failed attempts?
I've been searching blogs and the answer may be out there - I'm just not piecing it together. I created an if/else statement to jump to the appropriate slide based on the quiz % scored, but it then bypasses the quiz results.
I know there's a way!!
Thank you for any advice!!
Sherry

Please don't apologize Lilybiri! Your input is ALWAYS appreciated
Thank you for hte suggestion! In this instance, I want the continue button to show after no more retakes so layering it behind the Retake button worked well.
The funny thing is by answering my own question I may have got my first 10 points!
I learn so much from all of you experts - I am very grateful for the time each of you puts in and for all your sharing and help!!

Inconsistent Continue button function when Retake Quiz button is present

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