Inconsistent display of navigation pane

Hello folks,
Sorry if this has been covered. Did a search but didn't find
a thread that addressed this issue.
I am generating WebHelp via X5.0.2. We use a
context-sensitive system using RH's Map IDs. Each call displays the
correct Help topic. However, sometimes only that topic displays;
other times, the topic displays with the expected nav. pane,
Contents/Search/etc buttons (which is what I'd prefer). I inherited
the current configuration of RH and cannot find out the cause to
this inconsistency.
Any ideas?
Thanks!

I would think that has to be something to do with an
inconsistency in the way the developers call the help rather than
the output you have produced.

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