Inconsistent issues with outside users accessing Lync conferences

We continue to battle issues were some of our employees who are at a remote site or working from home accessing Lync conferences.  Here is the error message and screenshot:
http://foreveryidea.wikispaces.com/Lync+Problems
Some ideas I have is maybe their local linksys like device is blocking something, or perhaps its a windows firewall issue.  The windows firewall has different settings for Lync.
Thanks.

If these users are external user, please check the port 443 to IP address of Edge Server A/V Edge service are opened.
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