Inconsistent SPA504G Issue When Answering Calls

Hello,
I have a user reporting very odd behavior with their Cisco SPA504G phone. They get a call and if they pick up the handset in two rings or less, the call doesn't seem to "complete" and they hear nothing. It has been reported however that if they wait until the first two rings have passed, they are able to answer the call after the third ring.
I'm at a loss as to what could be causing the issue since I too have an SPA504G phone and have no such issues, as well as other users.  It is isolated to just the one user.  I spoke to our phone administrator and according to their logs:
9/11 @ 2:40  : Queue call, the system did not receive a pickup notification and rolled over to the next agent.
9/11 @ 5:23  : Extension 2625 calls extension 2738 which is forwarding to 2747.  2625 Immediately hangs up upon dialing the number, then proceeds to dial 2739.  My guess here is that 2625 saw they were dialing the wrong number and quickly hung up.
9/11 @ 5:28  :  Queue call, the system did not receive a pickup notification and rolled over to the next agent."
User experiencing the issue is the 2747 ext.
Software Version - 7.4.8a
Hardware Version - 1.0.3
Any help is greatly appreciated and I would be happy to gather any additional information as requested.

Well, after another referral to Orange Tech Support, I finally have a new handset.
I started having more 'crashing' events on my phone when using sms, gallery, camera.
Called Cust Service who wanted to do the same stuff all over again...i.e. reset phone but I insisted that they escalate it.
They got back to me within 72 hours and I had a new handset the following week. Upon checking I now have an up-to-date firmware.
As an aside, the new phone actually feels a lot different. The slide is firmer and more stable and the keypad also feels of a better quality. Anyone had similar experiences?
Cheers,
Matt

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