Inconstancy in Approval Workflow- Process Controlled Workflow

Hello Experts,
We are in SRM 7.0 classic scenario using process controlled workflow and facing an issue as described below:-
During the approval workflow, we are observing that in
Case 1: When approver3 is forwarding the work item to approver10, the approver10 in not getting the work item in his Inbox. However, when we see the log detail in SWI6 the status is shown as u201CREADYu201D
Case 2: We created a shopping cart with identical details as in Case 1 and followed the same approval process i.e.Approver3 forwarding the work item to approver10, however in this case approver10 is getting the work item in his Inbox and when we see the log details in SWI6 the status is shown as u201CCOMPLETED"
We tried this scenario for 10 times and we found that in 2 cases the approval status is showing as u201CREADYu201D while in other 7 cases the approval workflow got completed.
Can you all experts please help us understand why this is happening and how can be find the root cause i.e why Case 1 is in u201CREADYu201D status for last 2 days.
We seek your help in understandingroot cause so that we can eliminate any inconsistency in future.
Any pointers to resolve this issue will be highly appreciated.
Thank you in advance.
Regards,
RKS

Use class /SAPSRM/CL_WF_APV_FACADE. This is used by standard SAP WF Analysis.
Methods - RETRIEVE_PROCESS_HISTORY, GET_CURRENT_PROCESS_STATE, CREATE_PROCESS_FORECAST.
To analyze more, check the program /SAPSRM/WF_CFG_ANALYSIS_002. Check lines 209...216 (These Lines pull Previous Approved Steps, Current Process Step & Gets the approval forecast). However the REJECTED Items (Accept Decision) work little different (which is not captured by this report).
To Identify the current approval process awaiting decision by the requester of the cart, use method GET_CURRENT_PROCESS_STATE, return parameter structure /SAPSRM/S_WF_PROCESS-PROCESS_LEVEL_LIST-DECISIONSET_LIST-ITEM_STATUS_LIST gets you the current status of the item (ACCEPTED, REJECTED, OPEN, INQUIRED). If ITEM_STATUS_LIST-ITEM_STATUS EQ 'REJECTED', then the WF is waiting for acceptance/resubmission from the requester.
To your specific need, pass DOCUMENT_GUID to the class /SAPSRM/CL_WF_APV_FACADE=>GET_CURRENT_PROCESS_STATE get the return parameter /SAPSRM/S_WF_PROCESS. It will give you PROCESS_LEVEL_LIST. Then loop through DECISIONSET_LIST. It contains Table Types of AGENTS_LIST, ITEM_STATUS_LIST, WORKITEM_LIST. At /SAPSRM/S_WF_PROCESS level, you can get all the details of the current process level details
Thanks,
SC

Similar Messages

Approval preview process controlled workflow

Hi,
We are using process controlled workflow (N step) for the shopping cart workflows.
While sending the reminder mails to the approvers, we would like to include the approval preview in the email.
In application controlled workflows we could use FM BBP_WFL_DIN_APPR_CONTAINER_GET to get the approval preview details.
Is there a similar function module to pick the approvers/approval status/step name etc for the process controlled workflows so that we can simulate the approval preview?
Thanks
BR
Swetha

Use class /SAPSRM/CL_WF_APV_FACADE. This is used by standard SAP WF Analysis.
Methods - RETRIEVE_PROCESS_HISTORY, GET_CURRENT_PROCESS_STATE, CREATE_PROCESS_FORECAST.
To analyze more, check the program /SAPSRM/WF_CFG_ANALYSIS_002. Check lines 209...216 (These Lines pull Previous Approved Steps, Current Process Step & Gets the approval forecast). However the REJECTED Items (Accept Decision) work little different (which is not captured by this report).
To Identify the current approval process awaiting decision by the requester of the cart, use method GET_CURRENT_PROCESS_STATE, return parameter structure /SAPSRM/S_WF_PROCESS-PROCESS_LEVEL_LIST-DECISIONSET_LIST-ITEM_STATUS_LIST gets you the current status of the item (ACCEPTED, REJECTED, OPEN, INQUIRED). If ITEM_STATUS_LIST-ITEM_STATUS EQ 'REJECTED', then the WF is waiting for acceptance/resubmission from the requester.
To your specific need, pass DOCUMENT_GUID to the class /SAPSRM/CL_WF_APV_FACADE=>GET_CURRENT_PROCESS_STATE get the return parameter /SAPSRM/S_WF_PROCESS. It will give you PROCESS_LEVEL_LIST. Then loop through DECISIONSET_LIST. It contains Table Types of AGENTS_LIST, ITEM_STATUS_LIST, WORKITEM_LIST. At /SAPSRM/S_WF_PROCESS level, you can get all the details of the current process level details
Thanks,
SC

Approval Level in Process Controlled workflows

Hi Sap Gurus,
How can i find the number of approval levels in process controlled workflows for Shopping Cart, Purchase Order....
Thanks in advance

Hello,
IMG: SAP Implementation Guide > SAP Supplier Relationship Management > SRM Server > Cross-Application Basic Settings > Business Workflow > Process-Controlled Workflow > Business Process Configuration > Define Process Levels
For concerned object type, select "Process Schema Definition" directory.
Then, select correct process level schema to display "Process Level Configuration" directory: here are the process levels defined.
Regards.
Laurent.

Process controlled workflow - Reject SC approval

Experts,
I configured process controlled workflow in SRM 7. My approval process is working fine but i need to send a notification e-mail when the approver rejects the SC approval. The requisitioner will receive this email saying that the SC was rejected.
Is there any chance to do this with configuration? Do you have to use a new expression linked to an event to perform this ?
Thanks for your help,
Best regards,
Mário

Hello Mario,
See IMG path below:
SAP Implementation Guide -> SAP Supplier Relationship Management -> SRM Server -> Cross-Application Basic Settings -> Business Workflow -> Process-Controlled Workflow -> Business Process Configuration -> Define Recipient of Notifications
For scenario "Approve Shopping Cart", you can define user role which will receive notification in the event of "Rejection".
Regards.
Laurent.

Badi guide for process controlled workflow

Where can I find the SRM 7.0 BADI guide for process controlled workflow in service marketplace?
Thanks

why you need a service marketplace for this??.. We have option in SPRO itself..
Path:
SRM Server -> Business Add-Ins -> Business Workflow -> Process-Controlled Workflow..
Thanks!!
Bharath

Approver not determined process controlled workflow in SAP SRM 7.0

Hello all,
I have setup process controlled workflow in SAP SRM 7.0 EHP3 for shopping cart approval.
I have 4 approval levels.
I have used item-based Decision for entire document because for some items i want system approval.
In implementation of BADI /SAPSRM/BD_WF_RESP_RESOLVER, in the method /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_AREA_TO_ITEM_MAP, i am skipping the items for which i want system approval.
Also in method /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID of BADI implementation class, i am keeping the approver table empty for the step which i want system approval.
For example i have 1 item in shopping cart and for 1st step, based on some accouting criteria, i want system approval for 1st level and the workitem should go directly to 2 approval step when shopping cart is ordered. This is not happening.
But if i have multiple items, and one item should have system approval based on some criteria and the 1st approval level should be system approval and other item should go to the 1st approver. This is happening and showing 'system' approver for item1 and 'appr_xyz' for item 2.
For shopping cart having only 1 item, If i approve the shopping cart in this state only, it doesn't go to any approver and is not usable.
am i missing anything in BADI /SAPSRM/BD_WF_RESP_RESOLVER??
Please let me know.
Regards,
Yayati Ekbote

Hi Adrian,
Yes it is possible to display custom workflows in the Universal Worklist, However, I am not sure what you are trying to do with a routing table. If the workitems are of type decision, you can use UserDecisionHandler (action handler) configured in the XML file to use the Approve/Reject functionality - we are talking about webflow connector here correct? R/3 connector?
Regards,
Beth Maben
EP - Senior Support Consultant II
SAP Active Global Support
Global Support Centre Ireland
**SDN Forum Moderator:
SAP Enterprise Portal: Application Integration
**SDN Universal Worklist Wiki:
http://wiki.sdn.sap.com/wiki/x/ehU

Process Controlled Workflow - 1-step approval for shopping cart approval

Hi,
I have configured a one-level approval for SC (Process Controlled Workflow):
Object Type: BUS2121
Additional 1 level under schema: 3C_SC_600_000 (the last level is the automatic approval)
Level Type: Approval with completion
Eval ID: 0EV_SC_SL1
RR Name: RR_SPENDING_LIMIT_APPROVER
RR Param: USTONY.Y (I hardcoded it using my user ID, for the moment)
Task ID: 40007953 (I have checked, it's generalized as well)
Decision Type: Item-based decision for entire document
For PPOMA_BBP:
Under my org unit (Position):
Approval Limit: 1000
Output Limit: 1000
I didn't do any BADI implementations yet.
During creation of SC by other user, before "Order" the SC, the approval preview can show correctly that the Processor is as indicated in the config.
Once the SC is ordered, the whole step is gone and the event linkage becoming delinked (because there is error, and according to the config in SWEQADM).
However, I cannot find the workitem (no workitem generated) and SLG1 does not give any clue whatsoever.
I tried debugging method APPROVAL_LIMIT, and it seems fine as well.
Please help, what did I do wrong here?
Thanks,
Tony Y

Hi Sahil,
I even changed to first process level to:
Level Type: Approval
Eval ID: 0EV000
RR Name: RR_MANAGER
RR Param: (Blank)
Task ID: 40007953 (I have checked, it's generalized as well)
Decision Type: Decision for entire document
Under PPOMA_BBP:
I made myself as a head of the org unit with the role manager.
The requester is "Exclude" the role manager.
The agent can be determined now.
But the workitem ID is still cannot be generated. It's always no workitem generated.
Please everyone, any help?
Thanks in advance,
Tony

Error during approval Process flow in Process controlled workflow

Hello Experts,
We are in SRM 7.0 classic scenario using Process controlled workflow.WE recently connected a new backend R/3 system to our SRM system i.e we now have 2 R/3 backend system connected to SRM system
It is regarding the two new additional account assignment categories that came into picture when we connected the new R/3 backend system to our SRM system, i.e. Asset and Network.
There seems to be some problem with the approval workflow for those SHC, that have such Acc *** Cats.
Please find below my obeservations:
- if you have just one line item in the SHC, and this item is either booked on Asset or on Network, than everything goes fine. After the Acc *** approval, the PR is created in R/3
- if you have SC with a mix between an "old" Acc *** Cat (Cost Centre, WBS and Order) and one of the "new" Acc *** Cats, than the workflow is not working as required --- the manager, that is responsible for the accounting approval of the two positions (e.g Cost Centre and Asset) gets only one work item in his approval overview --- in that work item, the two positions are there, but the Asset one is grayed out --- so, the Manager approves only the Cost Centre positions and than the SC is no longer with the approver --- if you observe the SC now from the requisitioner point of view, the status of the line items in the approval process overview of both(!) lines is "approved", but the overall status of the SC is still "in approval"
Can you all experts plz let us know why this is happening and how this can be resolved?
Any pointers will be highly appreciated.
Thanks & Regards,
RKS

Hi,
What is Resp. Resolver Name and Decision Type in your Process Level Definition? Did you create custom agent BADI implementation?
Regards,
Masa

How to determine N Step Approval process through Process Controlled workflow

HI
For SC approval process after 4th level of approval the workflow keep go N step till the approval determine. If no approval find then go for WF Exceptions.
In PCW we have process level like 100, 200, 300 and so on. What would be the procedure for Nth process level determination in SRM process controlled workflows settings.
Regards
Kharabela

Hi,
From SRM 7.0 PCW, requestor of SC or creator(buyer) of the PO can't be in the approval list.. this is standard...
create two custom events like zev_po_schema_eva and zev_po_sl_approval
create two custom expression.. one with constants as zev_po_schema_def and other one is formula interpreter(0FB001)..
assign zev_po_schema_eva as schema evaluation for PO.. MAKE SURE YOU LINK THE zev_po_sl_approval
with as zev_po_schema_def..
   now create schema definition entry and specify as zev_po_schema_def..
   now create process level
   100 approval / approval with completion ( Your chooice ) .. maintain zev_po_sl_approval as evaluation id in the process level... maintain RR_SPENDING_LIMIT_APPROVER as Resp.Resolver...
maintain formula interperter value as (OV_SC_PREVAPPROVALIMI < 0V_PO_POTOTALVALUE ) AND (OV_SC_SPNDNGLMTFRQST < 0V_PO_POTOTALVALUE).
Saravanan

Issue in Process Controlled workflow for Shopping cart in Quality system.

Hello All,
I ahve configured a Process controlled workflow in SRM 7.0 with custom resolver, and I am facing an issue taht the Workflow works well in Development but in Quality the approvers are dropped after SC is ordered in Quality system.
The SC Workflow drops the approvers picked up from the Interface method /SAPSRM/IF_EX_WF_RESP_RESOLVERGET_AREA_TO_ITEM_MAP and IF_EX_WF_RESP_RESOLVERGET_APPROVERS_BY_AREA_GUID of BADI /SAPSRM/BD_WF_RESP_RESOLVER. The approvers can be seen in the shopping cart Approval preview Tab until the SC is ordered.
I have compared the OSS notes relevant for Workflow, all of them have been transported, Also I compared and checked general Workflow settings, BRF Config and Process level settings in Dev and Quality, everything is same.
Also while debugging; the approvers can be seen in the decision set table in the create_process_forecast method of class /SAPSRM/CL_WF_PROCESS_MANAGER.
Kindly let me know what else i can check to find the root cause.
Thank you in advance for help!
Regards
Prasuna.

Hello Vinita;
Thanks for the input and sorry for the not so "ASAP" reply;
From what I'm seeing in from your 2 screenshot, i strongly believe that the problem is even before the Z implementation /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID (in which the FM i ZSRM_GET_USER_FROM_PGRP is called. I think the problem could be in the process level determination ZSRM_WF_BRF_0EXP000_SC_APP100. Let me explain:
In your cases where not buyer is determined, in the approval tab there is not even a process level for buyer approval. If the problem were indeed in the implementation /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_APPROVERS_BY_AREA_GUID then the process level would be there, but the system will display, instead of the name of the buyer(if the buyer determination fails) a red label with the message: "With the strategy "Buyer determination" an approver could not be determined (or something like that..please check the image at the end of the text)".
I can propose a way to discard this: Implement the method /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_FALLBACK_AGENTS of class ZCL_BADI_SC_WC (in case you didn't know, in this method you can specify an "default" approver in case that the determination of approver in GET_APPROVERS_BY_AREA_GUID fails). The idea is to specify an default approval and see how it behaves:
If the user you indicated in the method GET_FALLBACK_AGENTS appears as approver, then yes, the problem is arises from implementation GET_APPROVERS_BY_AREA_GUID, in which case it could be a data problem (peharps in pposa_bbp?). You could also check in TX SU53 with the users with this problem to see if there's a missing authorization objetc.
If, in the other hand, the "default" approver is not shown, it means that the process level buyer determination is not even called, so you should check in more detail ZSRM_WF_BRF_0EXP000_SC_APP100 and /SAPSRM/CL_WF_PROCESS_MANAGER > Determine process restart –method ----- (i have never used this method, so i could not tell if it could be the source of the problem).
Also, you could implement the method GET_FALLBACK_AGENTS in this way so the default approver would be the WF administrator indicated in the customizing (or you could just append directly any user you want):
METHOD /SAPSRM/IF_EX_WF_RESP_RESOLVER~GET_FALLBACK_AGENTS.
   DATA: lv_admin_expr TYPE swd_shead-admin_expr,
         lv_admin      TYPE swd_shead-wfi_admin,
         lv_admin_type TYPE sy-input,
         ls_agent      TYPE /sapsrm/s_wf_approver.
   CALL FUNCTION 'SWD_WF_DEFINITION_ADMIN_GET'
     IMPORTING
       default_admin_expr = lv_admin_expr
       default_admin      = lv_admin
       default_admin_type = lv_admin_type.
   ls_agent-approver_id = lv_admin.
   APPEND ls_agent TO rt_agent.
ENDMETHOD.
Error of agent determination:
Please let me know the result of the test with the implementation of method GET_FALLBACK_AGENT. By doing this we could ensure if really the problem is in method GET_APPROVERS_BY_AREA_GUID or before. I just made the test in our system and I'm almost sure that you wont get the default approver, but i could be wrong.
Any question please let me know.
Best regards
Cristian R.

Process-controlled workflow hang due to dump

Hi all,
due to a temporary dump in an SRM 7 system, some document-related workflows are stucked... in other terms, these workflow processes have been started, the the dump occoured and by now, they seems to be stucked in "in process" state.
Tecnically, these are not workflow in error, so SWI2_DIAG is not helpful.
We'd like to unlock this situation and -eventually- restart the workflow process. How can we do it?
Thanks in advance for your help and support.
edit: system dump is now solved, which means, triggering the same workflow process will result in a success.
Edited by: Matteo Montalto on Jun 30, 2011 4:34 PM

Ok. There used to be OSS Note 1458380 - Process Controlled Workflow Restart Program, if the document is in "Awaiting Approval" Status.
Or do the manual restart by using tcode SWUE (Event trigger)
Object Category - ABAP Class
Object Type - /SAPSRM/CL_WF_PDO_SC
Event - READY_FOR_WORKFLOW
Object Key - <DOCUMENT_GUID>
Event Parameter - <SC Creator User ID>
and Click "Create Event" button
Use SWI1 to check whether the event is created and see whether the document is submitted for workflow triggering or use SWI6 to check for that SC document

Process Controlled workflow

Hello experts,
We are trying to use process controlled work flow for SC approval. Approval process will be multiple based on the amount of shopping cart. Somebody has already activated BC set for one step approval in the system. If i want to have my own process schema ( multiple approval ),what i supposed to do? Do i delete the existing schema attached to BUS2121 or create my own schema ?
How system will determine which schema needs to be picked up after creation of SC?
Regards,
Sagar

Hello Bharat,
Thanx for reply.
I have below cases for process controlled workflow.
1. No approval
2. One step approval
3.Multi level approval.
All the above scenario will be decided based on the Z field which we have added to SC header. My understanding in this case is to have three process schema for above cases. Name of schema will be decided by Evaluation ID.
Once the schema is decided then i need to define process level for each process schema.
Please let me know if i am on the right track??
Regards,
Sagar

Process controlled workflow - SC process schema evaluation

Hi experts,
at the moment I'm using the n-step item level approval in SRM 5.0.
We are implementing SRM 7.0. With the new process controlled workflow I'm not sure how to
implement the logic of our "old" system.
Depending on category and item value the SC item has to be approved by 0 - 7 users.
I've created an event which finds a Z-process schema via FM.
In the FM I've tried to change the process schema (debugger) for one SC item.
But the schema has been changed for all items.
Is it possible to use different process schemas for items?
When yes how can I set the schema e.g.
item 10 schema1
item 20 schema1
item 30 schema2
item 40 schema1
Thanks in advance for your inputs!
Regards
Stefan

Hi,
Schema Evaluation is document header level.
There are 2 ways for implementation.
1. Schema Evaluation returns Schema name. For example, 1 step approval, ... 7 step approval
2. 1 Fixed Schema and 7 level evaluations. 1 Schema has 7 approval steps and each evaluation returns true or false.
You have to implement GET_AREA_TO_ITEM_MAP method of Agent BADI to exclude/include items.
BTW. If you set workflow framework as Application-Controlled Workflow, your old workflow logic works without any change.
Regards,
Masa

Process controlled Workflow is not starting

Hi,
I have problems with implementing an own process-controlled workflow. The "Sample BC Set for Process Level Definition" /SAPSRM/C_SC_600_001_SP04 is working fine. However I do not succeed in triggering a customer Process Schema for BUS2121.
The (first?) problem can be duplicated as following:
1. BC-Set /SAPSRM/C_SC_600_001_SP04 is activated
1.1 When creating a shopping card (Web Portal) a approver ("Head of organizational unit" in OrgManagement) is displayed in the Details (Approval-Workitem is created when saving the shopping cart)
--> OK
2. Deactivation of Process Schema 3C_SC_600_001 (replace Eval.IDs with customer Eval.ID which contains always false expression)
--> When creating a shopping card (Web Portal) no approval data is displayed in the Details
--> OK
3. Copy Process Schema 3C_SC_600_001 into ZC_SC_600_001; replace customer Eval.ID with original Eval.IDs (Boole; no process schema in expression (Eval-ID 3EV_SC_600_001_100; Expression 3B_SC_600_001_100: "Execute always"))
--> When creating a shopping card (Web Portal) no approval data is displayed in the Details
--> NOT OK; the same result as with 1.1 is expected
Why is 3. not working? Any ideas would be very welcome.
Best regards

In most cases, this means that the 'Start Process' is not configured correctly. Take a look at the following:
1. make sure that the Wf assigned to your start process is active
2. make sure that reference numbers are configured and assigned to your process
3. assign a user to receive error messages when an error occurs
Thanks,
Derrick Banks

How to trigger standard task manually in Process controlled workflow?

Hi All,
I would like to trigger a task mannually in BRF, process controlled workflow. My requirement is to send an approval notification to the approvers at the current approval level, at any instance by the requestor of the shopping cart. In that case, will it be possible to trigger the standard task 40007953 (SRM Shopping Cart Approval (1)) with the workitem of Shopping cart under consideration?
I have tried searching for the same in SDN and other forums but most of the information was regarding application controlled workflows. None of those function modules seems to be working in PCW.
Any pointers on how to trigger a standard task (using FM or code) in BRF(process controlled workflow) environment is also highly appreciated.
Thanks,
S.H@ri

Hi,
Use this FM [SAP_WAPI_START_WORKFLOW|http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/bb9100f8-0c01-0010-ac8e-e017351f3fc1].
Regards,
Surjith

Inconstancy in Approval Workflow- Process Controlled Workflow

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