InCopy cannot recover 'unkown document'

Hello,
I tried openong a document I made earlier in InCopy, but it now alerts me that it 'Cannot recover 'unknown document'. Please try opening it using the file menu. The file 'unkown document' is damaged and cannot be recovered.' Error code: 0
Does anyone know what his is and if I can rectify it?
Thank you!

Also always worth a punt http://forums.adobe.com/thread/526990
or
http://forums.adobe.com/thread/526991

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Cannot recover 'unknown document'. Please try to open it using the File menu.

When I try to open an in InCopy document I get this error message:
At this point I am not able to perform any action because InCopy is stuck.
Then if I click “OK” I get the following one talking about InDesign which I do not even have installed:
Then if I click “OK” InCopy crashes…
I have tried to save the InCopy document before opening as a text editor and paste it in a new InCopy file but I just get a bounch of coding. I cannot convert into anything that makes sense...it just spits out thousands of pages with jibberish.
I have tried to make a copy of the document before opening and open the copy, but the problem persists. Does anybody have experienced the same issue?
Thanks,

Also always worth a punt http://forums.adobe.com/thread/526990
or
http://forums.adobe.com/thread/526991

I have been creating a document in numbers on my iPhone and synced to iCloud. Now I cannot open it, and when trying to download via browser I get an error message. How can I recover this document?

Dear all,
I have created a document on my iPhone, and stored it on iCloud. I have updated the document both on my iPhone and on my iPad. Now, I cannot open the document on my iPhone anymore, even a reset of the phone did not help. Via iPad I also cannot open the file, and when I try to download it to my PC via icloud.com I get an error message.I suspect that the file has become corrupt as I have updated it on the iPhone while I did not have network connectivity.
I have two questions:
1.) Is it possible to recover an earlier version of the file?
2.) What can I do to prevent this from happening again in the future?
3.) Does the iPhone sync changes to iCloud in the background or does the application need to be active?
Thank you,
Niftan

Welcome to the Apple Community.
I have seen previous versions mentioned in a pop up message before on iCloud.com, but I'm not really sure at all how it would help, as I couldn't get it to do anything.
The best advice I have at this time is to back up your work on your iOS device by regularly saving it to iTunes, if anything goes wrong you can then either load it into the numbers app again on the device or recover it via iTunes on your computer.
My syncs are immediate, I never get chance to see if it works in the background, sorry.

I recently updated to the OSX 10.8.3 Operating Sistem. I am writing a book and now cannot open any word document I've created. Could not find a newer version of the Microsoft Word Processing Program. Is Pages the next thing? Can I recover my documents?

I recently updated to the OSX 10.8.3 Operating Sistem. I am writing a book and now cannot open any word document I've created with the old system. Could not find a newer version of the Microsoft Word Processing Program. Is Pages the next thing? Can I recover my documents? How?

I'm in the same boat: new to OS X and Mac, and in the middle of a book. I switched because I heard about the the ease of using Mac, but so far, for me, it's been a nightmare. I bought 2011 Office Mac and hate everything about it, the most recent being the inability to open or cut or paste any of my original word files. I understand that this could have easily been done with earlier versions, but not Mountain Lion (which I learned is what OSX is.) Since I work with language, I am amazed at the assumptions of the Apple community. It helps to use common language and explain even the basics.
So all the helpful hints to use the latest version of Office Mac are to no avail. Now what?

"Cannot recover" Error when opening InDesign doc

We are a Server 2008 w/ XP/SP3 client environment. I have a user that opens an InDesign doc located on a shared network drive, does some work on it, and closes it. When the next person opens it, they get this error: "Cannot recover <<filename>>.indd. Please try to open it using the File menu. The file <<filename>>.indd has been changed since Adobe InDesign last quit (Error code: 11). They can click "OK" to this. The next window that pops up has an error: This document contains links to missing or modified files. Click Fix Links Automatically to have InDesign update this document with the modified files and help you locate missing files..." there's more about using the links panel, etc. They click "don't fix" and the document opens. To the best of my knowledge it is happening on just one file.
I'm pretty sure the second error is because we recently took a server off-line that some of the links had been pointing to; I've informed my users they need to update the links in the files. It's the first error I'm wondering about. The first user I mention at the beginning has been having *tons* of trouble with InDesign the last week or so. It locks up, freezes panes, and needs to be ended through task manager. It's been unbearable for both her and myself trying to figure out what's wrong. My hurdle is that I don't use the software at all but I'm in IT support so so I'm in charge of troubleshooting but not sure where to begin.
Can someone please help with the error we are receiving and also, provide some suggestions on how I can troubleshoot the performance issues?
Her system specs:
XP2002/SP3
3GB RAM
P4 2.8GHz proc.
Not sure on the graphics card but can retrieve it will be helpful. User does use dual monitors.
TIA!

Reinstalling won't necessarily fix the kinds of problems you are having since they may have nothing to do with the application itself. I woud uninstall first, whenever possible, and immediately run any updates. Changing the preferences would be more productive as a first step though. Prefs are not automatically replaced on a new installation, either -- it depends on what option you chose during the uninstall.
For your questions:
1) When a file is opened, ID write a file with the extension .idlk in the same directory. This file tells any instance of ID that the file is already open and in use and prevents multiple users form having simultaneous access. It may or may not be deleted (usually not) during a crash scenario.
2) Generally speaking it is not possible for mere mortals to recover a corrupt ID file. Tommy Donovan at Adobe is collecting them for study, but makes no promise of recovery. The folks at Markzware say they have some luck using their ID2Q plugin for Quark Xpress to open and save as a Quark file, then going back the other way using Q2ID to convert back. They might do a on-off for a small fee.
3) Go to the link in the previous response, and scroll down to the part about repalcing preferences. Editing the prefs in the edit menu is not the same as replcing them with a new set. The files that need to be replaced are InDesign Defaults and InDesign SavedData.
4) If there is something wrong on User 1's system that is corrupting the file, it would show up when User 2 opens it. Export the file to Interchange format (.inx), then open that file and save as a new .indd file. That can often clean up minor problems (i.e. those not serious enough to keep the file from opening at all).

Cannot edit, now cannot open a document in Pages 5.2

I have Pages version 5.2, running on Mavericks. I have been working on a second edition of my book. (First edition was done using an earlier version of Pages, either '09 or the next one thereafter in 2011.) Pages has been regularly updated on an ongoing basis. I have been successfully editing the document on and off for the past several months, until this morning. I got to the last page of the document, and it was oddly locked, as in I could not put my cursor anywhere to edit the content found there. After several attempts, decided to close the document and try to reopen it again. Except that pages wouldn't open if I tried to open the document, kept failing before it even started. The document seems corrupted as even preview won't open it.
If I try to open Pages now it says "the last time you had Pages with windows open, do you want to re-open those windows". If I say yes, it crashes instantly. If I say no, Pages can open. However, and this is the BIG problem, I cannot open my book document, we are talking about a 70,000 page book, with thousands of words of new edits. I have an external backup but not of the changes I have done in the last week.
Any help anyone can offer to recover the document will be extremely appreciated as this is nothing short of a "catastrophe" for me right now.

There was no Pages 2011, there were successive updates to Pages '09 the latest being to v4.3.
I hope this scare has been a warning to you.
If you have the latest Pages 5.2 installed, unopenable files will remain so and the content can not be accessed by any other software due to the obscure file package Apple has used.
You could have by passed the crash by holding down the shift key so that Pages didn't automatically reopen the damaged file.
You are lucky you have a healthy copy on iCloud. Because iCloud synchs files, it could so easily have synched a bad copy. I strongly advise you to create your own backups, personally I don't trust Time Machine, on separate drives. Also use a more reliable and secure software than Pages. One that lets you access the content of files should they go pear shaped, e.g. LibreOffice (free).
Peter

Cannot recover 'file' please try opening it using the file menu

Hello,
we have had some issues with document corruption in inDesign, a user this morning received the following error:
Cannot recover 'filename.indd'. Please try to open it unsing the file menu.
The file 'filename.indd' has been changed since adobe inDesign last quit (Error code: 11)
When the user uses the file menu to open it it works fine
I have googled this message but not found any information on it.
Does anyone know what this means or how to resolve it? Does it give any clues as to why the users are having problems with documents getting corrupted.
Thanks,
Tom

Also always worth a punt http://forums.adobe.com/thread/526990
or
http://forums.adobe.com/thread/526991

How do I recover a document from notes? How do I recover a document from notes.

How do I recover deleted documents from NOTES?

You cannot unless you had a backup with the deleted items.
Barry

Cannot open Pages document in iCloud

Hi all
I recently had to factory reset my iPad2 after a corrupted Apple software update. Fortunately almost everything was recovered via iTunes and iCloud backups. However, I am unable to access a very important Pages document (Pages docs were recovered from iCloud after the reset). It shows in pages but is misted out a little and it won't let me open it. When I look into iCloud I can see that the document is there and has content as the file size is 11mb but I am still unable to open it. It is many, many hours of work and I am desperate to retrieve the file if I can.
Can anyone help?
Thank you
Ross

Thank you for the reply Alfred.
The document wouldn't open immediately after the iCloud recovery in the previous version of Pages and it still won't open in the most up to date version. I have tried accessing iWork via my PC (sorry all, planning a Mac!) but still cannot get into the app.
In the previous version of Pages I couldn't even select the document for deletion or sharing. Is there any way I can try to recover the document again from iCloud? I guess that if I do delete the corrupted file from Pages, I cannot then try to recover it from iCloud?
Thanks again Alfred.

Cannot Recover My HP ENVY 4 ULTRABOOK laptop ERROR AT RECOVERY :0120-0003-0002

Hello,
I have HP ultrabook envy 4 1002tx model.
I recently lost my Recovery Partition as the drive was locked due to some reason. I made recovery disc already bt now I cannot recover the system using those disc.
I get the message as shown bellow.
I need ASAP Support I have tried to Update and downgrade BIOS Too also the F11 is not working since there is no D: Recovery Drive
Please Please Help me

There might be multiple reasons for this error. The reasons are given in detailed in the following weblink if you refer to the right section of the error you are getting:
HP PCs - Troubleshooting System Recovery Problems (Windows 7)
If you are having problems using the HP Recovery process on your Windows 7 computer, this document will probably help.
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

I had Microsoft Office installed in my Macbook Air by one of the technicians in the store, it was working fine the first week but after that it started popping a notice saying it cannot verify my suscription online and now I cannot open any documents?

I just bought a Macbook Air almost a month now. When I bought it, the technician installed Microsoft Office 365 as they were having a promotion at the time. However after a week of using it, it started popping up a notice saying that it cannot verify Microsoft Office. I still managed to open the word document but as of today, it will not open. I took it to the Mac store last week, and they said that there was nothing wrong with it and they could not figure out any problem.
I don't know what to do and I am in desperate need of help. I cannot open my documents at all and I have my research paper that I need to finish writing. This is very disappointing and extremely stressful for me. If anyone has any suggestions of how this can be fixed, please let me know. I do not want to lose my hard work =(

Microsoft Office 365 is a subscription - based service. You have to pay for it... and keep paying for it... and paying for it... as in 365 days a year... or lose your hard work.
Office Home Premium is a mere $10 a month, but a convenient annual subscription is only $100 a year. This is a substantial discount to Microsoft's Office 365 business products ($150 / employee / year).
Such a deal! Are you not absolutely thrilled?
Here are some slightly more reasonable alternatives, all of which are compatible with their Office equivalents:
LibreOffice (donation-supported)
NeoOffice ($10 but older version is free if you can find it)
OpenOffice (completely free)
Numbers ($19.99)
Pages ($19.99)

My Pages document will no longer show up on my iPad. It shows up on iCloud and i tried to download the document on to my computer. It only gives me an error and tells me to try again. Is there some way I could recover my document?

The other day I tried to open a document on my Pages app on my iPad. I soon notice I could no longer see it anywhere is my documents. I opened my laptop and went to iCloud.com to search for it there. On iCloud.com I am able to see the document but I can not do anything with it. I tried downloading it to my computer as a pdf. file but it just says error and to try again. I was able to copy the document but it does not allow me to download the copied document either. Is there some way I can recover the document or a pervious version of the document?

How are you seeing your document on iCloud from your laptop? Web browser, or OS X Pages open dialog?
If you have MS Word or .pages formatted files parked on iCloud, the web interface will not permit their download as PDF, and in fact, PDF is an inactive option in that download menu for these word processing files. There is no copy facility available, but duplicate functionality exists from the iWork category within the iCloud web presence.
If you have Pages v4.2 or later installed on your (assumption: Mac) laptop, launch Pages and in the open file dialog, select iCloud on the dialog toolbar. Now, press and hold the option key as you drag and drop a copy of our document from iCloud to your desktop. The reverse works also.
See if you can open that document on your laptop now.

Successfully downloaded and installed Adobe Reader on my PC ... ( Windows 7 home premium (64 bit) OS). Cannot print adobe documents... Error message indicates need to install plug-in for adobe reader for windows 7 home premium (64 bit) OS

Cannot print adobe documents ... Error message indicates a need to install plug-in for adobe reader.
Please advise how/where to locate the required adobe reader plug-in...
Thank you,
Joe Curcio

What is the full and exact message you are getting?
If the PDF contains Rich Media, the Flash Player plugin may be required: http://fpdownload.macromedia.com/pub/flashplayer/latest/help/install_flash_player.exe

Microsoft Office 2004 (Word) unable to save files I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and cr

Microsoft Office 2004 (Word) unable to save files
I have been running Office 2004 on my Intel iMac with Snow Leopard for some time and all of a sudden I cannot save a document. Word just stopped responding and I have to force quit. I can open Word and create a new document but I cannot save it. I reinstalled Word but that didn’t help. Then went to the Internet and found at least one other Mac user having the same problem which it suggests is caused by a recent Mac Security Update:
http://answers.microsoft.com/en-us/mac/forum/macoffice2004-macword/word-2004-wil l-not-open-or-save-documents/b04eb870-9b0d-4f3b-bb47-b122301e36f6
So I check for a new Mac Security Update and sure enough there was one. I downloaded it and now Word seems to be working, as it should. I can both open and save files. The only problem remaining is that when I open Word I get the following error message “An unexpected error occurred while trying to load the Microsoft Framework library”. I contacted Apple but they were unable to help.
How can I get rid of this error message?

Look, I realize you might have to get your machine working, so this is how you revert back.
Restore proceedure to pre-Security Update 2012-001 v 1.0 & v 1.1
#1 Backup your personal data off the machine.
Backup files off the computer (not to TimeMachine). If you don't have a external drive, get one and connect to the USB/Firewire port and simply drag and drop copy your User folder to the external drive, it will copy all your files. It's best to have two backups of your data off the machine when trying to restore.
Disconnect all drives now to prevent any mistakes from occuring.
#2 Reinstall OS X 10.6 from disk
Get out your 10.6 install disk and make sure it's clean and polished (very soft cloth and a bit of rubbing alcohol, no scratches) If your disk is borked, you'll have to order a new one from Apple with your serial number.
Hold c boot off the 10.6 disk (wired keyboard, internal optical drive), use Disk Utility First Aid to >Repair Disk of your internal drive (do not format or erase!!), Quit DU and simply re-install 10.6.
Note: Simply reinstalling 10.6 version from disk (without erasing the drive) only replaces 10.6.8 with 10.6.x and bundled Apple programs, won't touch your files (backup anyway) or most programs, unless they installed a kext file into OS X itself. (only a few on average do this)
#3 Update to 10.6.8 without Security Update 2012-001 v1.0 or v1.1
Reboot and log in, update to 10.6.8 via Software Update, but EXCLUDE THE Security Update 2012-001 by checkinig the details and unchecking the blue check box.
#4 Reinstall any non-working third party programs
When you reboot, make sure to reinstall any programs that require kext files installed into OS X, you'll know, they won't work when you launch them or hang for some reason as they are missing the part they installed into OS X.
If for some freakish reason you get gray screen at any time when booting (possible it might occur when you reinstall older programs), hold the shift key down while booting (Safe Mode, disables kext files) and update your installed third party software so it's compatible with 10.6.8.
https://support.apple.com/kb/TS2570
That's it really.

Cannot open Pages documents that I've worked on. I open a new document, work on it, then save and close it. When I try to open the document again, I get the following message: The document "[name]" could not be opened. The file isn't in the correct form

I cannot open Pages documents that I have worked on and saved. When I try to reopen Pages documents that I've saved, I get the following
message:
"The document “[name of document]” could not be opened. The file isn’t in the correct format.
The file might be corrupted, truncated, or in an unexpected format."
I have downloaded the latest update to iWork, but that doesn't help.
I use Mac OSX 10.6.7
I am using Pages '09 version 4.0.5 (852)
If anyone can help, I would greatly appreciate it.
Best regards,
New York Mac User

A few general trouble shooting tips that may apply here:
1. If you used Software Update to do the OS update(s) to reach 10.6.7, go to http://support.apple.com/downloads/ and download and apply the Mac OS v10.6.7 Combo Updater. The Combo Updater contains some fixes that were not included in the incremental updaters used by Software Update.
1a. Check that you have the current version of Pages (and of the other iWork applications) installed. All three applications' current version numbers end in .0.5
2. A common cause of malfunctioning applications is a corrupted preferences file (.plist file). Your Pages '09's plist is at yourname > Library > Preferences > com.apple.iWork.pages.plist
Quit Pages, locate the file and Drag it to the Desktop (or to the Trash).
Restart Pages and attempt to open one of the files.
If all is well, Trash the plist file and empty the Trash.
If there's no change, AND you've made changes to the Preferences that you wish to keep, drag the file back to its previous location, replacing any new one that has been created.
Regards,
Barry

InCopy cannot recover 'unkown document'

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