InCopy CS4 (PC) / InDesign CS4 (mac) not working

My client and I are trying to establish an InCopy CS4 (PC) / InDesign CS4 (Mac) workflow. Neither of us has ever used InCopy and we are all getting frustrated now that our first production cycle has come and gone and the client is not recouping the money they invested on this software. Our trial system was successful for awhile and then it just stopped. The client says she can't open the icma/icml files and they need the indd file. So I send a new batch of files with the indd included and still no luck.
I'm saving the assigments like I've been saving in our initial trial run. In ID I go to Incopy > Export > Add all Stories to Assignment. That creates the content folder and the .icma files. I zip everything and send it off via email attachment.
Is there something I am doing wrong? Something my client needs to do? I prefer not to have to send the indd file. Should I have to do that for them to edit in Incopy? I appreciate any advice. Thank you. Lynn

Don't zip the files, that won't work.ID/IC is meant to work on a local server w/local staff. For a remote workflow you have to use a special technique.
After you create the assignment, use the Package for InCopy command in the Assignments panel.That creates an ICAP file that you send to the client.
When the double-click the ICAP file, it unpacks (it's like a zip file) on their computer and the assignment opens in InCopy. They work on the stories, and when they're done, they use the Return for InDesign command in *their* Assignments panel menu. That creates an IDAP file that they send to you.
When you open the IDAP file, it unpacks, looks for the INDD file (be sure not to rename or move it in the meantime), and updates the stories w/the editors changes.
Those are the broad strokes. It's covered more thoroughly in the online help file of both ID and IC ... you *and* your client should read up on it. And I cover it very thoroughly (4 videos ... Chapter 15) in my online Lynda.com tutorial on the CS4 workflow:
http://www.lynda.com/home/DisplayCourse.aspx?lpk2=651
(Chapter 15 isn't one of the freebie chapters, but you (or anyone) can use my 24-hour free pass for full access to their entire training library: http://lynda.com/freepass/amconcepcion)
AM

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Hi Jeff,
Thank you. I am a little bit busy at work, sorry for the delayed reply. I tried to solve the problem, but it still exists. The 3rd of the Adobe disk is damaged someway. I tried to run on my mac at home and it has a failure. So I think we have no other choice that to download the full pack of master collection. I had a discussion with the IT expert and he figured out that company does not exist any more from where they purchased the Adobe Master Collection for Mac and PC. So If you would be kind to help me, what kind of information ID or any kind of document would be needed to identify the purchaser institute (us). I don't think any of us has an account at the Adobe. I will try to figur out. I desperately need to replace Photoshop and InDesign as without them it's really harsh to teach the kids fot the graphic design.
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[Topic title updated by moderator to be more descriptive. Original topic title was: "Skype upgrade for Mac not working"]
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jessicaed wrote:
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Amazon has CS4 upgrades http://amzn.to/9CpaX9
for $99 and full versions http://amzn.to/9L8mgt
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