InCopy CS5 Crashes Upon Exit

Question

Hello.  I am currently working with InCopy CS5 and have an issue with the software crashing when exiting the app. This error reads:
Windows XP (32 bit) =>  "DDE Server Window:  InCopy.exe - Application Error  --  The instruction at "0x008f77f3" referenced memory at 0x0a9f6f18".  The memory could not be "read".  Click OK to terminate...."
Windows 7 (64 bit) => "Adobe InCopy CS5 has stopped working."  ...details below
Problem signature:
Problem Event Name: APPCRASH
Application Name: InCopy.exe
Application Version: 7.0.3.535
Application Timestamp: 4ca67239
Fault Module Name: Public.dll
Fault Module Version: 7.0.3.535
Fault Module Timestamp: 4ca671ad
Exception Code: c0000005
Exception Offset: 001777f3
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
This ONLY happens when working with files on a network share (eiter UNC or mapped drive letter).  Copying the same files locally (c:\temp for example) works just fine.  Not knowing much about CS5, I obtained the files the tester was working with.  There are two fonts missing from the story / project that get replaced with the default font, and it was created with CS3.  Wouldn't suspect corrupt files if working with them locally doesn't have the problem...
For installation, first is the base code from the CS5 disk followed by updates including Bridge 4.0.3, InCopy 7.0.3, Player for Embedding 3.1, Extended Script Toolkit 3.5.1, CS Live Services Update for CS5, and Photoshop Camera Raw 6.2.  All Adobe products are up to date according to the Adobe Applicaiton Manager.  Yes, the workstations have been rebooted.
I don't see anything related in the support forums or through a google search.  Looking for assistance troubleshooting / resolving.  Thanks in advance.
-Seth

Answer 1

That is a sign that your preference files are becoming corrupt. Something is wrong with your system if this is happening regularly.
Bob