Incopy CS5 crashes while installing.
Hi.
I'm trying to install Incopy CS5 on a Windows server 2008R2 - 64Bit computer,
but the installation fails every time I run it with the following error message:
=====================================================
Problem signature:
Problem Event Name: APPCRASH
Application Name: PDApp.exe
Application Version: 7.0.0.324
Application Timestamp: 514a4afb
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17965
Fault Module Timestamp: 506dbe50
Exception Code: 000006ba
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1053
Additional Information 1: ead5
Additional Information 2: ead5689f15bbae57a63622bd10ffac97
Additional Information 3: 97f9
Additional Information 4: 97f9cc0411f707df564398474f93d759
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
=====================================================================
There is no Antivirus
Windows Firewall is turned off.
I tried with a Local administrator acount, and a Domain administrator account.
I ran the installation file as an Administrator (Run as administrator)
I installed the same copy on a Windows 7 computer, and it went fine.
I appreciate your help.
Windows Server is not a supported O/S as far as I know.
Bob
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Windows XP (32 bit) => "DDE Server Window: InCopy.exe - Application Error -- The instruction at "0x008f77f3" referenced memory at 0x0a9f6f18". The memory could not be "read". Click OK to terminate...."
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Fault Module Name: Public.dll
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WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
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WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
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WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
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WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
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Process: PDApp [7337]
Path: /Users/USER/*/PDApp.app/Contents/MacOS/PDApp
Identifier: com.adobe.PDApp
Version: 6.2.77.0 (6.2.77.0)
Code Type: X86 (Native)
Parent Process: Install [7294]
User ID: 501
Date/Time: 2012-08-02 22:54:57.721 -0700
OS Version: Mac OS X 10.8 (12A269)
Report Version: 10
Interval Since Last Report: 60213 sec
Crashes Since Last Report: 16
Per-App Interval Since Last Report: 212 sec
Per-App Crashes Since Last Report: 16
Anonymous UUID: C6C931B6-AB49-47FF-B0D0-661C24E5F0FF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Users/USER/*/Adobe Application Manager.app/Contents/MacOS/PDApp
__TEXT 0000000000001000-0000000000040000 [ 252K] r-x/rwx SM=COW /Users/USER/*/Adobe Application Manager.app/Contents/MacOS/PDApp
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x96d3f5e0 strlen + 16
1 D6Native.dylib 0x0ad55c5a initializeApplet + 471893
2 D6Native.dylib 0x0ad52f2e initializeApplet + 460329
3 D6Native.dylib 0x0ace444d initializeApplet + 6984
4 D6Native.dylib 0x0ace84e7 initializeApplet + 23522
5 D6Native.dylib 0x0acebabf initializeApplet + 37306
6 D6Native.dylib 0x0ace28de processMessage + 125
7 com.adobe.PDApp 0x00010c7e 0x1000 + 64638
8 com.adobe.PDApp 0x0000439b 0x1000 + 13211
9 com.adobe.PDApp 0x00004f06 0x1000 + 16134
10 com.adobe.PDApp 0x00008a40 0x1000 + 31296
11 com.adobe.ape 0x02a588f7 APEStreamWrite + 82791
12 com.adobe.ape 0x02a5f5cd APEStreamWrite + 110653
13 com.adobe.ape 0x02a619cd APEStreamWrite + 119869
14 com.adobe.ape.engine 0x04bf22ce SWFLPlayer_Initialize + 350
15 com.adobe.ape.engine 0x04850685 APXGetHostAPI + 1009221
16 ??? 0x07d3328f 0 + 131281551
17 ??? 0x0ab0e680 0 + 179365504
18 ??? 0x0ab0edc3 0 + 179367363
19 ??? 0x0ab0f15d 0 + 179368285
20 ??? 0x0ab0e730 0 + 179365680
21 ??? 0x0abb0452 0 + 180028498
22 ??? 0x0abae42d 0 + 180020269
23 ??? 0x0abae5b1 0 + 180020657
24 ??? 0x0abae7c9 0 + 180021193
25 ??? 0x0aba56fc 0 + 179984124
26 com.adobe.ape.engine 0x04f2db7f SWFLPlayer_Initialize + 3389967
27 ??? 0x0abb2775 0 + 180037493
28 com.adobe.ape.engine 0x04f2db7f SWFLPlayer_Initialize + 3389967
29 ??? 0x09941fcc 0 + 160702412
30 com.adobe.ape.engine 0x04f2b356 SWFLPlayer_Initialize + 3379686
31 com.adobe.ape.engine 0x04f2c70b SWFLPlayer_Initialize + 3384731
32 com.adobe.ape.engine 0x04e842df SWFLPlayer_Initialize + 2695535
33 ??? 0x09942198 0 + 160702872
34 ??? 0x099425ff 0 + 160703999
35 ??? 0x09942748 0 + 160704328
36 ??? 0x09942967 0 + 160704871
37 ??? 0x0ab0f244 0 + 179368516
38 ??? 0x0ab0f36c 0 + 179368812
39 com.adobe.ape.engine 0x04f2db7f SWFLPlayer_Initialize + 3389967
40 ??? 0x0a85a7b4 0 + 176531380
41 com.adobe.ape.engine 0x04f2b356 SWFLPlayer_Initialize + 3379686
42 com.adobe.ape.engine 0x04f2d445 SWFLPlayer_Initialize + 3388117
43 com.adobe.ape.engine 0x04f2dcc0 SWFLPlayer_Initialize + 3390288
44 ??? 0x0a85aa3c 0 + 176532028
45 com.adobe.ape.engine 0x04f2b356 SWFLPlayer_Initialize + 3379686
46 com.adobe.ape.engine 0x04f2d445 SWFLPlayer_Initialize + 3388117
47 com.adobe.ape.engine 0x04f2dcc0 SWFLPlayer_Initialize + 3390288
48 com.adobe.ape.engine 0x04842366 APXGetHostAPI + 951078
49 com.adobe.ape.engine 0x0483bc06 APXGetHostAPI + 924614
50 com.adobe.ape.engine 0x0484561d APXGetHostAPI + 964061
51 com.adobe.ape.engine 0x049ed581 APXGetHostAPI + 2700609
52 ??? 0x07d3a304 0 + 131310340
53 ??? 0x099abb9d 0 + 161135517
54 ??? 0x099a717c 0 + 161116540
55 com.adobe.ape.engine 0x04842366 APXGetHostAPI + 951078
56 com.adobe.ape.engine 0x0483bc06 APXGetHostAPI + 924614
57 com.adobe.ape.engine 0x04840020 APXGetHostAPI + 942048
58 com.adobe.ape.engine 0x04845e2a APXGetHostAPI + 966122
59 com.adobe.ape.engine 0x04c84487 SWFLPlayer_Initialize + 598807
60 com.adobe.ape.engine 0x04c860bc SWFLPlayer_Initialize + 606028
61 com.adobe.ape.engine 0x047c5376 APXGetHostAPI + 439094
62 com.adobe.ape.engine 0x047c5699 APXGetHostAPI + 439897
63 com.adobe.ape.engine 0x04c84660 SWFLPlayer_Initialize + 599280
64 com.adobe.ape.engine 0x04ab4695 APXGetHostAPI + 3515989
65 com.adobe.ape.engine 0x04b698f0 APXGetHostAPI + 4257968
66 com.adobe.ape.engine 0x04c85f84 SWFLPlayer_Initialize + 605716
67 com.adobe.ape.engine 0x04b6066f APXGetHostAPI + 4220463
68 com.adobe.ape.engine 0x04ba0550 APXGetHostAPI + 4482320
69 com.adobe.ape.engine 0x04ba0954 APXGetHostAPI + 4483348
70 com.adobe.ape.engine 0x04bf4858 SWFLPlayer_Initialize + 9960
71 com.apple.CoreFoundation 0x90135dcf __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15
72 com.apple.CoreFoundation 0x901357f9 __CFRunLoopDoSources0 + 233
73 com.apple.CoreFoundation 0x9015b576 __CFRunLoopRun + 934
74 com.apple.CoreFoundation 0x9015ad6a CFRunLoopRunSpecific + 378
75 com.apple.CoreFoundation 0x9015abdb CFRunLoopRunInMode + 123
76 com.apple.HIToolbox 0x913898aa RunCurrentEventLoopInMode + 242
77 com.apple.HIToolbox 0x91389619 ReceiveNextEventCommon + 374
78 com.apple.HIToolbox 0x91389494 BlockUntilNextEventMatchingListInMode + 88
79 com.apple.AppKit 0x99934a5a _DPSNextEvent + 724
80 com.apple.AppKit 0x9993428c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
81 com.apple.AppKit 0x9992a6dc -[NSApplication run] + 855
82 com.apple.AppKit 0x998cd8e6 NSApplicationMain + 1053
83 com.adobe.PDApp 0x00007ad4 0x1000 + 27348
84 com.adobe.PDApp 0x00004075 0x1000 + 12405
85 com.adobe.PDApp 0x00003fa4 0x1000 + 12196
Thread 1:
0 libsystem_kernel.dylib 0x921890ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x96d5604c _pthread_workq_return + 45
2 libsystem_c.dylib 0x96d55e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x96d3dcca start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x921899ae kevent + 10
1 libdispatch.dylib 0x94f07cc5 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x94f077fd _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x921890ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x96d5604c _pthread_workq_return + 45
2 libsystem_c.dylib 0x96d55e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x96d3dcca start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x921890ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x96d5604c _pthread_workq_return + 45
2 libsystem_c.dylib 0x96d55e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x96d3dcca start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib 0x921888e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d58220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x96dde0ad pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x049dd04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x0476e62f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x049dd13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x049dd1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x049dd2c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x96d53557 _pthread_start + 344
9 libsystem_c.dylib 0x96d3dcee thread_start + 34
Thread 6:
0 libsystem_kernel.dylib 0x921888e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d58220 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x96dde0ad pthread_cond_wait$UNIX2003 + 71
3 com.adobe.ape.engine 0x049dd04f APXGetHostAPI + 2633743
4 com.adobe.ape.engine 0x0476e62f APXGetHostAPI + 83439
5 com.adobe.ape.engine 0x049dd13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x049dd1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x049dd2c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x96d53557 _pthread_start + 344
9 libsystem_c.dylib 0x96d3dcee thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x921888e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d58289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x96d58512 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x049dd017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x049f620e APXGetHostAPI + 2736590
5 com.adobe.ape.engine 0x049dd13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x049dd1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x049dd2c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x96d53557 _pthread_start + 344
9 libsystem_c.dylib 0x96d3dcee thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x921888e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x96d58289 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x96d58512 pthread_cond_timedwait_relative_np + 47
3 com.adobe.ape.engine 0x049dd017 APXGetHostAPI + 2633687
4 com.adobe.ape.engine 0x04b6b168 APXGetHostAPI + 4264232
5 com.adobe.ape.engine 0x049dd13e APXGetHostAPI + 2633982
6 com.adobe.ape.engine 0x049dd1a7 APXGetHostAPI + 2634087
7 com.adobe.ape.engine 0x049dd2c6 APXGetHostAPI + 2634374
8 libsystem_c.dylib 0x96d53557 _pthread_start + 344
9 libsystem_c.dylib 0x96d3dcee thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x921890ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x96d5604c _pthread_workq_return + 45
2 libsystem_c.dylib 0x96d55e19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x96d3dcca start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffffff ebx: 0x0ad55bb8 ecx: 0x00000000 edx: 0x00000000
edi: 0x00000000 esi: 0xbfffbfbc ebp: 0xbfffbf98 esp: 0xbfffbf4c
ss: 0x00000023 efl: 0x00010286 eip: 0x96d3f5e0 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0
Binary Images:
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0x48000 - 0x4fffb +com.adobe.ape.shim (3.3.8.19346 - 3.3.8.19346) <B711CAA7-29D6-D5CF-CE1B-A611896C8D87> /Users/USER/*/Adobe Application Manager.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
0x600000 - 0x60dffb com.apple.Librarian (1.1 - 1) <C8D82AA3-AE5E-3B6D-A8D1-847856057186> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x61a000 - 0x70efeb +AdobePIM.dylib (6.2.77.0 [BuildVersion: 1.0; BuildDate: Sat Jun 30 2012 13:37:02 ] - 6.2.77.0 [BuildVersion: 1.0; BuildDate: Sat Jun 30 2012 13:37:02 ]) <0DD74AE2-37BD-298F-29E7-9AA717AA0A60> /Users/USER/*/AdobePIM.dylib
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0x2a25000 - 0x2a79fe7 +com.adobe.ape (3.3.8.19346 - 3.3.8.19346) <0B80F7A7-EC10-A7C7-5E6E-787953553C55> /Users/USER/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/adbeapecore
0x4725000 - 0x566dfcb +com.adobe.ape.engine (3.3.8.19346 - 3.3.8.19346) <FB642021-E854-27B0-9C15-E3567B4F56B9> /Users/USER/*/Adobe Application Manager.app/Contents/Frameworks/adbeapecore.framework/Libraries/adbeapeengine.bundle/Cont ents/MacOS/adbeapeengine
0x5868000 - 0x5913fff libcrypto.0.9.7.dylib (106) <041B3399-5033-3395-9A71-6693F3A33D94> /usr/lib/libcrypto.0.9.7.dylib
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0x5c46000 - 0x5c49ff3 +com.divx.divxtoolkit (1.0 - 1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
0x7c18000 - 0x7c1dfff com.apple.audio.AppleHDAHALPlugIn (2.3.0 - 2.3.0f2) <D971DBC9-B1D6-3F20-A6EA-B165C32A4E69> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Conten ts/MacOS/AppleHDAHALPlugIn
0x8119000 - 0x81d7ff3 ColorSyncDeprecated.dylib (400) <35E3054C-5DF1-30D4-A368-C4FDB0992373> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/Resources/ColorSyncDeprecated.dylib
0x905f000 - 0x906dfff libSimplifiedChineseConverter.dylib (61) <60899F9C-A79F-3BC2-855E-DC5C78B98FEB> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
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0x90062000 - 0x900f9fff com.apple.ink.framework (1.4 - 110) <C01F2572-E7E4-3A6C-B4F2-2F97B4AD43D5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/ A/Ink
0x900fa000 - 0x900fcfff libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
0x900fd000 - 0x90121fff libJPEG.dylib (843) <04383F74-067F-3E98-882F-21F5B9578984> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x90122000 - 0x90122fff com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x90123000 - 0x90123fff com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90124000 - 0x9030bffb com.apple.CoreFoundation (6.8 - 744) <A2BB4949-264A-302B-897E-713860894FE6> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9030c000 - 0x90310ff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
0x90311000 - 0x9046effb com.apple.QTKit (7.7.1 - 2599) <78806D5A-A983-3C4C-A151-2AEF28779358> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x9046f000 - 0x90472ffb com.apple.TCC (1.0 - 1) <C1B2A1EB-9EA2-3340-8611-F788C87A951F> /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x90473000 - 0x904fbfff com.apple.PDFKit (2.7 - 2.7) <D65CBEF8-4BEF-38E4-8622-ECEA79C66F7F> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versio ns/A/PDFKit
0x904fc000 - 0x904fcfff libSystem.B.dylib (169.3) <81C58EAB-0E76-3EAB-BDFD-C5A6FE95536F> /usr/lib/libSystem.B.dylib
0x904fd000 - 0x90516fff com.apple.Kerberos (2.0 - 1) <9BDE8F4D-DBC3-34D1-852C-898D3655A611> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x90517000 - 0x90543ff7 libsystem_info.dylib (406.17) <AA5611DB-A944-3072-B6BE-ACAB08689547> /usr/lib/system/libsystem_info.dylib
0x90544000 - 0x90545fff libremovefile.dylib (23.1) <98622D14-DAAB-3AD8-A5D9-C322BF572A98> /usr/lib/system/libremovefile.dylib
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0x91332000 - 0x91714ff7 com.apple.HIToolbox (2.0 - 624) <04C20B6A-FE3D-396E-BCAF-AC4DBAB3747E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x91715000 - 0x9196cfff com.apple.JavaScriptCore (8536 - 8536.24) <361AF27F-4E6B-3D86-B363-95DED1D56981> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x9196d000 - 0x91996fff libxslt.1.dylib (11.3) <0DE17DAA-66FF-3195-AADB-347BEB5E2EFA> /usr/lib/libxslt.1.dylib
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0x91aa9000 - 0x91c65ffd libicucore.A.dylib (491.11.1) <DB04A8FD-9BBE-3CBC-869F-8FA855FB43D2> /usr/lib/libicucore.A.dylib
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0x91db8000 - 0x9214aff3 com.apple.MediaToolbox (1.0 - 926.37) <6B111039-22B1-3ED0-9E1B-E4810B6BC23E> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
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0x92277000 - 0x92294fff libxpc.dylib (140.37) <F61095FA-B2CF-3CD8-9088-9D9FC18B38BC> /usr/lib/system/libxpc.dylib
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0x92372000 - 0x92376fff com.apple.CommonPanels (1.2.5 - 94) <6B3E7E53-7708-3DA2-8C50-59C2B4735DE1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x92377000 - 0x92377fff com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92378000 - 0x923d3fff com.apple.htmlrendering (77 - 1.1.4) <5C0C669F-AE07-3983-B38F-EB829B5CE609> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
0x923d4000 - 0x923d4ffd com.apple.audio.units.AudioUnit (1.8 - 1.8) <B688A998-93B5-3D9B-BAE4-E49947AA82B4> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x923d5000 - 0x924cdff2 libsqlite3.dylib (138) <AA00F27E-B72D-31DE-8EE4-985227CC9912> /usr/lib/libsqlite3.dylib
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0x93807000 - 0x938dbff7 com.apple.backup.framework (1.4 - 1.4) <12123FB8-B42D-38B0-8463-6BA375C3C643> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
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0x93938000 - 0x93c3dfff com.apple.CoreServices.CarbonCore (1037 - 1037) <92494ADA-2ED1-3141-81B9-23F2C27E779C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
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0x93c45000 - 0x93c80fe7 libGLImage.dylib (8.5) <E5F2D8DE-3053-361A-982B-9BB2AE73E324> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x93c81000 - 0x93ccfffb com.apple.SystemConfiguration (1.12 - 1.12) <F3C87D17-D5F3-39D3-B6F1-1DF3DBECCBDE> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x93cd0000 - 0x93cd3ffd libCoreVMClient.dylib (24.4) <C54E8FD0-61EC-3DC8-8631-54288AC66AC8> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClient.dylib
0x93d20000 - 0x93d67ff3 com.apple.CoreMedia (1.0 - 926.37) <9F458B7C-9F81-3CCF-939D-2E58FE93B86A> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x93d68000 - 0x93d97ff7 com.apple.securityinterface (6.0 - 55024.3) <64FA808A-4DBE-3F7B-AEA8-369C70B77DB8> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
0x93d98000 - 0x940b5fff com.apple.Foundation (6.8 - 945) <B6F00754-C3F7-3E33-B708-CCEA2AA3E969> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x940b6000 - 0x940f7ff7 com.apple.framework.CoreWiFi (1.0 - 100.10) <944B3FAE-F901-3276-A676-9D52295DA817> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
0x940f8000 - 0x94100fff com.apple.CommerceCore (1.0 - 26) <AF0D1990-8CBF-3AB4-99DF-8B7AE14FB0D5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x9411c000 - 0x9420dffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x9420e000 - 0x94211ff9 libCGXType.A.dylib (322) <2090D588-49DD-3DB6-A296-8E7B0FF1482A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCGXType.A.dylib
0x94223000 - 0x94224fff libDiagnosticMessagesClient.dylib (7) <B2BC685E-C129-3F6B-9222-AF3CF4F186AC> /usr/lib/libDiagnosticMessagesClient.dylib
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0x989e1000 - 0x98a06ff7 com.apple.CoreVideo (1.8 - 99.0) <7A90C337-4493-3393-9C56-75EB52112D75> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x98a4a000 - 0x98adcffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x98add000 - 0x98d46ff7 com.apple.imageKit (2.2 - 660) <66EE23B9-3562-3888-833B-DDB732603C14> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
0x98d7d000 - 0x98e7bff7 libFontParser.dylib (84.5) <B3006327-7B2D-3966-A56A-BD85F1D71641> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontParser.dylib
0x98e7c000 - 0x98eacff3 libtidy.A.dylib (15.10) <F2F4E000-E305-3089-91E6-3DB0ED07E74A> /usr/lib/libtidy.A.dylib
0x98ead000 - 0x98eaefff libdnsinfo.dylib (453.16) <6441AEC9-3916-3BF6-BE54-9C25E2BE61E1> /usr/lib/system/libdnsinfo.dylib
0x98eaf000 - 0x98fcaff3 com.apple.desktopservices (1.7.0 - 1.7.0) <62495AB3-8FD5-39D0-A881-07BA77139EAA> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopService sPriv
0x99049000 - 0x9908aff7 libcups.2.dylib (327) <F46F8703-FEAE-3442-87CB-45C8BF98BEE5> /usr/lib/libcups.2.dylib
0x9908b000 - 0x9908dfff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x9908e000 - 0x990f5ff7 com.apple.framework.IOKit (2.0 - 755.9.7) <CB976A7C-2601-3054-BC41-C3AD6896327C> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x990f6000 - 0x99370ff3 com.apple.RawCamera.bundle (3.14.2 - 644) <3A5383AC-F30A-3674-88F4-DF82ADE8D73E> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x99371000 - 0x9976dfe3 com.apple.VideoToolbox (1.0 - 926.37) <268DD75A-153C-39A0-98B1-439374DA1144> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x9976e000 - 0x99772ffc libGIF.dylib (843) <355B672B-D07D-36FE-B6B9-142406ACFBA2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x99773000 - 0x9978afff com.apple.GenerationalStorage (1.1 - 132.1) <4E0F0C47-7796-3152-A77D-F6456287498A> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
0x9978b000 - 0x997d0ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x997d1000 - 0x9a38afff com.apple.AppKit (6.8 - 1187) <5E13B150-4096-3B61-9DC0-6ABA48F6515B> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9a38b000 - 0x9a3afff2 com.apple.framework.familycontrols (4.0 - 400) <A313D83E-5A03-3174-A213-1F7D379040D1> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x9a3b0000 - 0x9a4bbff7 libJP2.dylib (843) <D8FE1E1C-D4DC-3465-95C4-AEADD6C2611C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x9a4bc000 - 0x9a4d1fff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x9a58a000 - 0x9a63dff7 com.apple.coreui (2.0 - 181) <4F071012-F857-367D-B0B8-EAD088A05740> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0xba900000 - 0xba91cffd libJapaneseConverter.dylib (61) <A3F2F55D-E491-3532-A8F6-8D3F2455704F> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21ffc libKoreanConverter.dylib (61) <39F6BEE7-AE54-3423-B920-2A3573BC9A1A> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 2
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 4551
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=184.6M resident=113.5M(61%) swapped_out_or_unallocated=71.1M(39%)
Writable regions: Total=118.8M written=26.0M(22%) resident=43.3M(36%) swapped_out=140K(0%) unallocated=75.5M(64%)
REGION TYPE VIRTUAL
=========== =======
ATS (font support) 32.0M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 2240K
CG image 4K
CG shared images 1216K
CoreServices 2084K
MALLOC 31.0M
MALLOC guard page 48K
Memory tag=240 24.0M
Memory tag=242 12K
Memory tag=243 4K
Memory tag=249 156K
Memory tag=35 2976K
Stack 68.6M
VM_ALLOCATE 16.1M
__DATA 10.0M
__DATA/__OBJC 196K
__IMAGE 528K
__IMPORT 28K
__LINKEDIT 32.5M
__OBJC 2500K
__OBJC/__DATA 44K
__PAGEZERO 4K
__TEXT 152.1M
__UNICODE 544K
mapped file 78.2M
shared memory 316K
=========== =======
TOTAL 457.1M
TOTAL, minus reserved VM space 457.1M
Model: MacBookPro7,1, BootROM MBP71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.20)
Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 250.06 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 5
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x06300000 / 2If the install is failing prior to being able to initilize then you will want to review your PDApp.log. You can find instructions on how to do this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html#main_Analy ze_the_Creative_Suite_5_PDapp_log.
-
InDesign CS5 & InCopy CS5 - Crash on first open when behind Proxy
So I have CS5 InDesign and InCopy installed on a master image. When deploying the image to machines and opening up ID or IC for the first time they crash and continue to crash until I place the machine on an unrestricted network. The master image has ID and IC working yet it would appear Adobe is cache'ing machine info so when the product opens as another user for the first time it's calling home.
Any suggestions on how to get this problem resolved?This has nothing to do with permissions. I can replicate the error over and over.
The short of it is Adobe is doing a check on the machine outside the network. If I turn the proxy settings off the program will open. If I turn the proxy settings on, which is default in order for anyone on the machine to get to the internet, ID and IC crash.
The long of it is if take a fresh build of 10.6.3 and up and install CS5 on it and your Mac is behind a proxy it will not open for the Admin who installed it or any other user on the machine. After hours of tracking it down I can get it to work but a work around is not what I'm looking for. Would prefer to have a product that actually works out of the box. Adobe has had issues with CS3, CS4, and now CS5 when it comes to proxy settings. Firefox finally figured out how to use the proxy settings hard coded in the Mac network settings in later version of Firefox 3.x and Firefox 4 so perhaps Adobe can do the same or at least build in proxy support to there application manager in order to resolve the issues at hand.
Related to this is another Adobe issue with how they've setup the installer and the /Library/Application Support/Adobe/Adobe PCD/ folder which is a whole other issue, but can pop it's head up during this problem. http://kb2.adobe.com/cps/827/cpsid_82744.html Note they have you set permissions to 744 when your better off setting it to 777 due to issues with Non admin users writing to the cache.db file located here.
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