Incopy link will not update in InDesign and XML Story files

So I have a couple of questions.
I work for a publisher and we have a standard InDesign to Incopy workflow. Recently we have started having issues with InCopy links. First some basic info would probably be helpful. We use Windows XP =(, and we are using InDesign and Incopy CS3. All of our files are on a server. When I or people on my team sometimes attempt to update Incopy links, they will simply not update. Then when we check the link it says that it is zero k in size and is pretty much fried, cannot open in Icopy or InDesign. Why this is so nasty is because if the file cannot be updated all the work in the story that was done in InCopy is lost. Then to make matters worse, if we unlink the incopy file sometimes when we go to save indesign completely crashes. Is this a permissions issue as our IT department is fairly ignorant about design workflows on servers and has been inconsistent about the permissions. Also these .xml files seem to be populating the folder where we keep our InDesign files, when we open them they have basic information on the story links. I have attempted to find out more info on these files but have had very little luck.
Any info would be helpful.
Thanks!

I cannot import video files.
Mylenium

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