InCopy Users can't open ICML files, but can open INCX files

We've just switched over to CS4 -- both for designers and editors. If the editors/writers create a file and save it as an ICML, I can open and edit it no problem. However, when I export something in ICML, they cannot access it. The writers/editors are all on PCs (running XP Professional 5.1 - service pack 3). I am also on the same type of system, but this is also happening to another designer here who is on an iMac (probably OSX).
Does anyone know if this is a known problem with an easy fix, such as a patch, plug-in, upgrade, etc.? Our tech support guys are not very good with Adobe products, especially InCopy.
I've tried to search for a previous thread about this on this forum, with no luck (maybe I'm not using the right terms), and also on Google.
At the very least, if anyone knows a way to switch the export file type default so it just does CS3 Exchange (incx) instead of the ICML files, that would also really help.
Thanks,
Cheryl

They shouldn't be opening the ICML files. They should be opening an InDesign file or an InCopy assignment file.
That said, what do you mean when you say they can't access it. That's not nearly enough to go on.
What happens when they try? Could it be a permissions issue on the server?
BTW, CS4 is now at 6.0.4 for both InDesign and InCopy.
Bob

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