InCopy workflow with packages

I am using the InCopy CS5 workflow and sending icap files to external clients for editing. The client edited the file and then sent back an .idap file.
If someone other than myself who made the original .icap files tries to update the Indesign template with the package, it doesn't recognise where the original Indesign template is and asks to browse to it, although I can update the Indesign no problem. Even if you open the Indesign template and go to file update package it asks to browse to the original Indesign template.
Has anyone ever experienced this before?

Is everything on a server accessible to all users?
Bob

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