Incorrect alias and SMTP address

Hello,
some users were imported into Unity Connection 8.5 with an incorrect alias.  They were demoted out of LDAP, had their alias changed and then integrated back with LDAP.  Their SMTP address in Unity was still the old address based on the incorrect alias.  When we try to change it to the correct address Unity says that a user with that SMTP address already exists.  Any way to  correct this issue?
Thanks in advance!  all replies rated.

She's now transfering me to a supervisor...........gonna take all day haha
He told me to go to appleid.apple.com whooo!
He seems to know his stuff though so I'm gonna stay on the line with him. He said one of the engineers might be able to change it.
He's doing some research now....

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