Incorrect Apple ID when trying to Activate??

This makes aboslutely no sense. My iPhone had to be reset because it had an error during an IOS update. When first booting up it says its linked to an Apple ID . I try to sign in with that Apple ID (my only one ever) and it says (my apple ID) cannot be used to unlock this iPhone. BUT IT JUST SAID its linked to that address?! What ID am I supposed to use then?? Tried calling Apple support and I'm not paying $19 for something that is not my fault that their system isn't working. And I know the password is good, I can sign in here and apple.com and icloud. Does anyone have any suggestions please?
<Email Edited by Host>

(my apple ID) cannot be used to unlock this iPhone. BUT IT JUST SAID its linked to that address?!
It said it was linked to an appleID beginning with 'f' and ending in '@gmail.com'. Are you sure you don't have a different AppleID?  Try going to appleID.apple.com, and clicking the 'find your appleID' link and see if it finds a second one for you.
Also, is it possible someone else used their appleID for icloud on that iphone? That would be the ID you need to use, not necessarily the ID you used for the iTunes/app store.
<E-mail Edited by Host>

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