Incorrect capacity displayed in iTunes

Hello, I'm new to this forum so please excuse me if I forget any etiquette.
I have a 4Gb iPod Shuffle 2nd generattion that I have been using successfully for a year now. However, I recently re-built and re-installed my PC and now iTunes shows the unit as having 1Gb capacity.
I've tried the five Rs and it hasn't made any difference, it still shows as 967Mb available even when emptied.
Has anyone seen this behaviour before and does anyone know how to fix the problem?
Thanks in advance,
Andrew

Just as a final note ...
I was still having extreme trouble getting the PC to recognise the Shuffle. I had a number of other USB devices that were working, but the Shuffle just wouldn't work whatever I tried.
In the end, it was my power supply - about two weeks after the above posts, my PC died for no apparent reason and then, when restarting, couldn't get it's hard drives working (they kept recycling on startup).
I took the whole box to a local repair shop and they stuck a power supply checker on the system. All the lights were red or yellow - complete failure. This meant that of course the USB power would have been completely unreliable. So I bought a new supply.
Hey presto! Working, synching, all-dancing iPod Suffle!
The moral of this story is ... don't assume the power supply is okay just because the computer is working.

Similar Messages

Incorrect Video Capacity shown in iTunes (for iPhone)

I have the iPhone 3G (16GB). On the capacity bar in iTunes, it says that I have almost 4GB of video stored on my iPhone, when I actually have no videos on my iPhone. I have heard this is a problem others have experienced also, but I could not find an answer when searching through the other posts.
When I open my iPod (on my iPhone), and go to the video section, old rental movie videos (that have expired and are not longer available) pop up on my iphone screen VERY briefly and immediately disappear. They do not show up in my itunes library and should not be on my iphone.
Is there a way to fix this glitch? I'd rather not have to 'manually manage' all the music/video on my iphone because that would be a hassle (or am I wrong?).
What is the best way to go about fixing this? It's not really causing a big problem now, because I still have more capacity. But, I'm afraid that if I continue to rent videos that I will no longer have extra capacity available....
Thanks for any help!
Elizabeth

Here are a couple of articles from the apple support website that might help out.
http://support.apple.com/kb/HT1737
http://support.apple.com/kb/HT1414
http://support.apple.com/kb/TS1275
Check USB connection.
http://support.apple.com/kb/TS1286
You might need to reset and or restore the iphone to resolve any software issues.
Hope this helps.

Hard disc drive capacity display

How do I contact Apple software technicians to inform them of a bug/defect in their Yosemite software? When I attempt to find
out how much of my hard disc drive has been used, that is the capacity state - then I receive an incorrect graphic display. I only have used a small amount of the capacity and I certainly do not have that much in the way of programs. The graphic
display does not match the text. The test is correct. I certainly do not have 369 GB in programs!

   Re-index Macintosh HD.
   Do this twice. This will take a while. wait until it is finished.
   System Preferences > Spotlight > Privacy
   http://support.apple.com/kb/ht2409

When I connect my iTouch to my PC (windows 7) an error message is displayed reading "iTunes was unable to load dataclass information from sync services. Reconnect or try again later".

When I connect my iTouch to my PC (windows 7) an error message is displayed reading "iTunes was unable to load dataclass information from sync services. Reconnect or try again later". I have completely uninstalled and then reinstalled iTunes. I have also completely reset my iTouch to factory defaults. I have even followed all the advice provided previously to other forum member with the same problem. Nothing seems to work. Please help me someone.

I'm getting the same problem with both my IPad 4 and iPhone 5
Just started a few weeks back, Since then I have had two Itunes updates.
Is this something Apple is aware of and trying to fix?

Since downloading ios5 on my iphone 4 the capacity guage in itunes shows other as over 21Gb and i can no longer fit any music on it. How do I get rid of the other stuff? other

Since downloading ios5 on my iphone 4 a few days ago, the capacity guage in itunes shows "other" as over 21Gb and i can no longer fit any music on my iphone.
How do I get rid of the other stuff?
capacity available on 32 Gb iphone is 28.49Gb
i previously had 21.97 Gb music, over 6 Gb photos, about 1Gb of apps, and minute amount of audio
now i have no music, 5.4 Gb photos and similar (0.8Gb) for apps and audio. i have deleted heaps of photos and unused apps to try to make space but obviosly this is a much bigger problem. I also created a smaller music folder on itunes to sync to but at present no music is selected for syncing due to the lack of available space.
i have 15Gb icloud account now also which is about half full.
Ive done a little research and heard similar tales but with much smaller other totals than this. Can you help?
i cant update my apps as i get a message saying i do not have enough available space.

I had the same problem today and was able to resolve it without having to do a restore or reset. The problem had something to do with my mail accounts. The upgrade reset my mail settings, switching both my gmail and my .mac mail to "archive all mail". I went into the General Settings, disabled that setting, and resynced the phone. The "other" storage allottment dropped back down to less than a gig.
Before you restore or reset, I would try that first.

What to do if Windows displays an "iTunes.exe - Corrupt File" message

Greetings fellow Podders, Resident Furball here...
It is about time that I produced a single post for all the chkdsk issues that we've been discussing since November 2004. The Apple KB article seems to cover the major points succinctly, but we need to address the more serious variations and flavours of the problem.
<hr>
What to do if Windows displays an "iTunes.exe - Corrupt File" message
Many users are coming across this seemingly distressing error message in Windows when connecting their iPods. As described in Apple KB Article 300554, the message reads:
iTunes: iTunes.exe - Corrupt File
The file or directory \iPod_Control\iTunes\????????? is corrupt and unreadable. Please run the Chkdsk utility.
and the ????????? can be anything (eg. sysinfo, Temp1, DeviceInfo etc.).
<hr>
Don't panic!
If you do see this, don't worry, and don't panic. Contrary to what the error message reads, this issue actually has very little to do with iTunes. The iPod_Control is the key to this - because this folder doesn't even exist in iTunes... it's on the iPod!
...so! Installing and uninstalling iTunes really won't do you much good at all... it's the iPod that needs attention.
<hr>
What's causing this error?
To be honest, we don't know. We saw a massive number of reports of this issue back in November 2004, because iPod Updater 2004-11-15 contained a firmware bug that corrupted iPod system files when the Pod entered Deep Sleep.
But this firmware bug was corrected in iPod Updater 2005-06-26.
Of late, we have seen a resurgence in chkdsk errors on Discussions. Some of these are caused by the old buggy firmware that people still have. Some of the errors are more serious and are hardware and operating system-related. But we have still to pin down the exact cause of this error.
<hr>
Okay, so what do I do if I see this error?
In short, as Apple have recommended in their KB article:
Restore your iPod, using the latest iPod Updater.
Follow the instructions carefully. Ensure that you download the iPod Updater. Ensure that you install it, and then ensure that you run it with the iPod connected and follow the prompts to the letter.
The broad majority of the errors are painlessly fixed this way. Of course, it does mean that your iPod will be wiped, so make sure that you have your music/data backed up, and/or present in iTunes so you can resynchronise it when you have finished Restoring.
<hr>
Okay, I've Restored, but the error is still coming up
Are you sure you've Restored? Quite a number of folks are assuming that just downloading the iPod Updater is enough. It's not. And neither is downloading iPod Updater, and installing it on your computer. It needs to be implemented on the iPod, according to the iPod Updater instructions.
Okay, so if you have Restored your iPod, and you are still getting this error, then you have a variety of options available.
Chkdsk errors that are not fixed with a Restore are most likely down to two things:
1) A physical issue on the iPod itself
or
2) An issue on the computer's operating system
Here's where it gets woolly. There are a variety of things you could try...
Format the iPod in Windows
This would usually have the same effect as a Restore, but a deep-level format in Windows is something that Apple have recommended in the past, as a last resort to completely wipe the iPod before performing a Restore with iPod Updater. This process wipes the iPod.
To do this:
1) Enable Disk Mode on the iPod. You can do this either in iTunes (which is best), or manually on the iPod itself.
2) Open My Computer and locate your iPod
3) Right-click the iPod and select Format
4) Leave the parameters set at their defaults, and ensure Quick Format is unchecked
5) Hit Format
6) Then Restore your iPod as normal.
Run the Chkdsk utility
You could run the chkdsk utility on your iPod. But Restoring your iPod has the same effect as running chkdsk. Chkdsk does not wipe your iPod.
1) Enable Disk Mode as above
2) Determine the drive letter of your iPod from My Computer
3) Go to Start, Run
4) Type cmd. Hit Enter to take you to the Command Prompt.
5) Type chkdsk /f X:, where X is the drive letter of your iPod. Hit Enter, and any corrupt files are found and corrected.
Run Windows ScanDisk
ScanDisk is the Windows version of Chkdsk. It does not wipe your iPod.
1) Enable Disk Mode
2) Right-click the iPod in My Computer, select Properties
3) Select Tools
4) Select the option to scan the disk for errors
Try changing the Drive Letter of the iPod
Sometimes Windows confuses the drive letters, and this can cause the iPod to be adversely affected. Try the instructions detailed in Apple KB Article 93499 to change the drive letter of the iPod. This does not wipe your iPod.
Try changing Hardware Policies for the iPod
The Hardware Policies in Windows have been known to affect the way in which the iPod connects, synchronises, and disconnects. This does not wipe your iPod.
1) Enable Disk Mode so the iPod appears in My Computer
2) Right-click the iPod in My Computer
3) Select Properties
4) Select Hardware Policies
5) Select Optimize for Performance (instead of Optimize for Removal)
6) Restart your computer.
Contact Apple for a replacement iPod
Some chkdsk issues have been caused by faulty hardware. As a last resort, contact Apple Support by phone to report your issue, and/or request an iPod Service.
If you explain that you have followed all these steps, you should have a strong case for obtaining a replacement iPod.
<hr>
Thanks!
Thank you to everyone for their continued support, kindness and excellent troubleshooting skills here on Discussions. There are countless people that I am deeply grateful to for their assistance in handling this issue. Rest assured folks, you have made me the Discussions Furball that I am today.
Happy Podding folks!
Kind regards,
Gopha.
<hr>
References
1) The Original Corrupt iPod File thread from 2004. (Credit: AbbyM)
2) Our Summary and Index threads to consolidate the chkdsk issue at the height of its reign of terror.
3) Chkdsk is fixed by iPod Updater 2005-06-26.
4) Different flavours of chkdsk.
5) Happy Birthday chkdsk!.
6) Apple Level 2 Technical Support officially close the chkdsk casefile. (Credit: Apple Level 2)
7) Chkdsk can be fixed by changing the drive letter of the iPod. (Credit: daisysnroses, jchiu8)
8) Chkdsk can be fixed by changing the hardware policy. (Credit: Bruce Finn)
9) Chkdsk caused by faulty hardware. (Credit: Kiwi_Bloke)

iPod Updater 2006-03-23 has been released
iPod Updater 2006-03-23 includes iPod Software 1.1.1 for the new iPod and new iPod Software 1.1.1 for iPod nano.
iPod Updater 2006-03-23 contains the same software versions as iPod Updater 2006-01-10 for all other iPod models.
What's new in iPod Updater 2006-03-23:
- Volume limit
- Bug fixes
I have been trying to ascertain from Apple Support Level 2 as to whether the latest iPod firmware improves or provides better resolution for the chkdsk issue. If anyone has been using iPod Updater 2006-03-23 to resolve their chkdsk woes, feel free to post in here just to say how things worked out for you...
Kind regards,
Gopha.

I have an ipod touch 2 and rebuilt my laptop. Reinstalled ITUNES and can't find my applications on ITunes after login. I tried to activate Itunes again but it didn't. How can I get my applications to display on ITUNEs?

I have an Ipod Touch 2 and rebuilt my laptop. Reinstalled ITUNES and can't find my applications on ITunes after login. I tried to activate Itunes again but it didn't. How can I get my applications to display on ITUNEs?

It sounds like you essentially have a new computer and unless you restored from a backup your iTunes library would be empty. You can transfer your iTunes purchases from your iPod to the computer by:
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer
SInce you changed syncing computers. after you move the stuff you need to restore the iPod to factory defaults and sync the stuff back to your iPod. If you had the iPod backup file you could restore from backup.
If you have non-iTunes pruchases you can copy them to your computer by using one of the third-party programs discussed in this previous discussion:
Best iPod to PC

My iPod and iPhone are not recognized in Windows 7 iTunes. I've reinstalled iTunes and restarted windows. Now iPod briefly displays, then device manager mass storage shows a yellow exclamation point. iPhone doesn't display in iTunes at all. Please ad

My iPod and iPhone are not recognized in Windows 7 iTunes. I've reinstalled iTunes and restarted windows. Now iPod briefly displays, then device manager mass storage shows a yellow exclamation point. iPhone doesn't display in iTunes at all. Please advise

Try Andrei Cerbu's post here, JF Fourie's post here, or see TS1538: iOS: Device not recognized in iTunes for Windows, in particular section 5, forcing a driver update. See also TS1363: iPod: Appears in Windows but not in iTunes.
tt2

My iPhone 4 will not turn on and is just displaying the itunes symbol not the apple symbol. How do I fix it?

My iPhone 4 will not turn on and is just displaying the itunes symbol not the apple symbol. How do I fix it? My phone died and I went to plug it in and it just displayed the itunes logo. It will not turn on at all. I plugged it into my computer in an attempt to connect to itunes with hoped of it turning on, yet nothing popped up as if it wasn't registering. Please help!

http://support.apple.com/kb/HT1808

HT1727 How can i retrieve purchased audiobooks that were not synced (problem encountered during sync process). My account shows the purchase history, but the apps are no longer displayed in itunes or on my ipad or iphone

How can i retrieve purchased audiobooks that were not synced (problem encountered during sync process)? My account shows the purchase history, but the apps are no longer displayed in itunes or on my ipad or iphone. I'm not very savvy with using iTunes - I don't think is very intuitive (unlike me:)). Any help would be appreciated.
Thanks

Hello mcegirl4,
Thanks for using Apple Support Communities.
Please refer to the instructions in the following article to assist in downloading those previous purchases from iTunes and the App Store:
Download past purchases
http://support.apple.com/kb/HT2519
Take care,
Alex H.

Fonts no longer display in iTunes

After updating iTunes, fonts no longer display in iTunes and a few other places. Fix ideas?

Back up all data.
Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.
Start up in safe mode to rebuild the font caches. Restart as usual and test.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t start in safe mode. In that case, ask for instructions.
If you still have problems, then from the Font Book menu bar, select
File ▹ Restore Standard Fonts...
You'll be prompted to confirm, and then to enter your administrator login password.
Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

HT5704 after updating to ios 6.1.3 seems my factory unlocked 3gs is not working, i cant even restore..the message displayed is "itunes software update server cannot be contacted" 'm using latest itunes with winows xp system...........please please help me

after updating to ios 6.1.3 seems my factory unlocked 3gs is not working, i cant even restore..the message displayed is "itunes software update server cannot be contacted" 'm using latest itunes with winows xp system...........please please help me

There is no such thing as a "Factory Unlocked iPhone "
They are either locked to a carrier who may at some stage offer unlocking
or sold direct to a user by Apple (from their own Stores or online .)
Those iPhones are NOT locked
Where did you get your iPhone
If from Apple try this
http://support.apple.com/kb/HT1808

HT1926 A window pops up and says "iTunes was installed incorrectly. Please reinstall iTunes. Error 7 (Windows error 127)" and i've installed the newest iTunes twice. ??

A window pops up and says "iTunes was installed incorrectly. Please reinstall iTunes. Error 7 (Windows error 127)" and i've installed the newest iTunes twice. ?? really hoping to fix this without deleting all of my music...

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99425)

My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my

My iphone 5S is stuck on a screen displaying the itunes symbol and a charging cable. I tried connecting it to itunes and updating it to the new software, and backing it up but it keeps saying unknown error 4005, Also when I first tried backing up my phone on my computer it would begin the processes then half way through it would say IPHONE has been disconnected, now it won't recognize it or anything. what can i do? This is a brand new phone!!!

Hello jraff21,
I was able to locate a support article for the error you mentioned. The following steps may help you get your device back to working order:
iOS: Restore errors 4005, 4013, and 4014 - Apple Support
You may see one of these messages if the device unexpectedly disconnects during the update or restore or iTunes couldn't tell the device to go to the restore state.
The iPhone [device name] could not be restored. An unknown error occurred (4005).
The iPhone [device name] could not be restored. An unknown error occurred (4013).
The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps to resolve the issue:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Restore using another USB cable.
Learn more about updating OS X.
Learn more about updating Windows.
Restore your device on another computer.
If you continue to see error 4005, 4013, or 4014 when you restore your device,contact Apple for support.
Learn more about other update and restore errors.
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

Does not display in iTunes -- How can I restore it?

I have not used my Nano for a while, and I upgraded to Leopard from Tiger since. I just plugged in my Nano and it briefly shows up in iTunes though it gives me a message that it was not properly disconnected and it disappears and in a minute or so it reconnects and disconnects again It keeps doing this.
I want to just restore it, though it does not display in iTunes long enough for me to do so. How can I restore it without being in iTunes?
Thanks.

You might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Patrick

Incorrect capacity displayed in iTunes

Similar Messages

Maybe you are looking for