Incorrect Character Tag in Quick Access Bar

FrameMaker 7.2 (unstructured)
Our writers in China have a document that uses the Body Paragraph Tag (this tag uses Times New Roman as its Character Tag). If the writers add new text within this paragraph, the character tag box in the Quick Access Bar displays Chinese characters rather than Times New Roman.
Any ideas ?

Actually, we solved the issue.
By default, the Chinese writers "Text Services and Input Languages" setting in Microsoft XP was set to CH (Chinese). Therefore, any time they went to add text to a FrameMaker document created in the U.S., Chinese characters would appear (and a default Chinese character tag would be used).
By adding the EN (English) service to the Text Services and Input Languages setting in Microsoft XP, and then selecting EN as language of choice when editing U.S. created FrameMaker documents, the problem is solved.

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19:22:49,7117781 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7117861 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A89310DF62F54544A1465F790A7757D SUCCESS Desired Access: Read
19:22:49,7117969 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A89310DF62F54544A1465F790A7757D\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 130, Data: C:\?Program Files\Common
Files\Microsoft Shared\OFFICE15\MSO.DLL
19:22:49,7118058 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1A89310DF62F54544A1465F790A7757D SUCCESS
19:22:49,7118154 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7118232 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\837CF31208764B643868B58117357D20 SUCCESS Desired Access: Read
19:22:49,7118332 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\837CF31208764B643868B58117357D20\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 112, Data: C:\Program Files\Microsoft
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19:22:49,7118415 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\837CF31208764B643868B58117357D20 SUCCESS
19:22:49,7118511 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7118586 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDFFB7C3B3B7DA048B21B3A72D1BF855 SUCCESS Desired Access: Read
19:22:49,7118694 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDFFB7C3B3B7DA048B21B3A72D1BF855\00005109110000000100000000F01FEC BUFFER OVERFLOW Length: 144
19:22:49,7118769 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDFFB7C3B3B7DA048B21B3A72D1BF855\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 134, Data: C:\Program Files\Common
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19:22:49,7118849 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\FDFFB7C3B3B7DA048B21B3A72D1BF855 SUCCESS
19:22:49,7118949 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7119023 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BF574A30F66E6D54186C7F15B116E7A3 SUCCESS Desired Access: Read
19:22:49,7119123 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BF574A30F66E6D54186C7F15B116E7A3\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 100, Data: 20:\CLSID\{000C0126-0000-0000-C000-000000000046}\
19:22:49,7119203 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\BF574A30F66E6D54186C7F15B116E7A3 SUCCESS
19:22:49,7119295 WINWORD.EXE 1484 RegQueryKey HKLM SUCCESS Query: HandleTags, HandleTags: 0x0
19:22:49,7119369 WINWORD.EXE 1484 RegOpenKey HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\017CCC9DE12773C4FAD559D2951B14C6 SUCCESS Desired Access: Read
19:22:49,7119466 WINWORD.EXE 1484 RegQueryValue HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\017CCC9DE12773C4FAD559D2951B14C6\00005109110000000100000000F01FEC SUCCESS Type: REG_SZ, Length: 128, Data: 22:\Software\Microsoft\Office\15.0\User
Settings\Mso_Core\Count
19:22:49,7119544 WINWORD.EXE 1484 RegCloseKey HKLM\SOFTWARE\MICROSOFT\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\017CCC9DE12773C4FAD559D2951B14C6 SUCCESS

I'll do that, I'm however still interested if somebody can confirm the excessive registry queries.
As a brief test, I captured winword.exe (2013) registry-reads on my Win8.1 pc (64bit Windows), with ProcMon.
this is over a capture period of less than one second
2092 of 2352 contain "component" in the reg path
this is when I have winword open and whilst "File, Export" is displayed (this is what offers the export-to-PDF option)
vs. 168 registry operations in an interval of 10 seconds, by winword.exe, if word is simply "running in background with an open blank document"
I'm not sure if that is useful, but it seems an awful lot of registry reads/writes from an application which isn't apparently doing anything at the time..
EDIT: similar registry read/write rate, when save-as-pdf is added to QAT (again sitting idle on a blank document). the registry read/write rate drops back down to 160 if the save-as-pdf feature is then removed from QAT.
Don
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Cindy Meister, VSTO/Word MVP,
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Incorrect Character Tag in Quick Access Bar

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