Incorrect Data Overage Charges on my wife's phone after forced to tiered data

My billing cycle starts on the 1st of the month.  I upgraded my wife's phone from a Droid X to an iPhone 4S on 7/2.  I was told at that time that she would lose her unlimited data and be placed on a 2gb tiered data plan at the same price.  Fine for her since she has never gone near 2gb in several years of smart phone use.  I never set up wifi on her old phone since she had unlimited data and it wasn't a concern for me.  Once getting switched to the new plan I set up wifi so when she is at work or at home she is automatically connected to wifi for her data usage.  Looking at the usage report on verizon's bill for her old phone she used 1071mb for June which was actually a high usage month for her but still nowhere near 2048mb (2gb).  Her first month on her new data plan she used 795mb according to the Data Usage Report (which they conveniently don't give a total for) which I exported to Excel and added the column.  Then for August's bill the usage report for her phone totals 440mb.  On the August bill they show an "Unbilled Usage from Previous Months" bill for $10 on top of the $30 we pay for the 2gb Data Plan
July Data
August Data
I like how they show an exact usage on my phone which is still on an Unlimted Data Plan but her's which is on a Tiered Data Plan they just round up conveniently to the next GB.  Even if you add up there Unbilled and Current Usage it only adds up to 2048mb which is the limit.  So she did not exceed it!
I called in and complained about the bill and the first CSR was trying to hand me off to a Tech Support saying the charges are accurate.
I told her this is a Billing issue not a Tech issue and I would like to talk to a Supervisor.  After several minutes of arguing about the charges with the Supervisor he said he could credit the $10 back to me since he didn't want to continue arguing with me.  I told him I will just be in the same boat next month and having to dispute the false charges all over again burning more of my time.  I told him I would like to cancel my NFL Mobile on my phone at this time since my bill is so high and we got to talking about football which calmed both of us down.  Then I pleaded my case again about the bill which he eventually could see the issue and agreed that there is some sort of billing issue going on. 
Just wanted to put this up so that if someone else is in a similar situation that they know this is not ok and others are being billed in-accurately as well.
I have attached the spreadsheets straight from Verizon's site so you can tally them up for yourself as well and see that my wife only used 795mb of her allowed 2048mb (2gb) plan and was being charged overage charges. This is a pretty good gimmick since if you do this to even a couple 100k customers it would add up quickly to millions of dollars...
I am completely fed up with Verizon now after being with them for 15+ years, I was not happy about the non-grandfathering anymore of unlimited data and now being wrongfully billed for data overage charges when she didn't go over her allowed usage. 
I am thinking of making a FCC and BBB complaint to see if I can get out of my contract with them.

For someone who spends soo much time on this forum I would expect you to know more about what you are talking about
My wife's wifi radio is always on and her phone DOES automatically connect to our wifi and her work wifi as soon as she is near it.  I can videotape it if you need more proof.(don't understand your point anyways as even according to Verizon's usage report she did not come near 2GB of data)
If you read my very first sentence I state that my billing cycle starts on the 1st of the month and the phone was purchased on the 2nd (don't understand your point anyways)
I state in my original post that Verizon rounds up the data on her phone to the nearest GB instead of giving an exact amount used on the bill (so thank you for pointing out the obvious)
Point being, she used 440mb  and we were charged data overage charges of $10 and I am sure that this is not an isolated incident.

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  • A few questions on upgrade fee, overage charge on prorated bill, and data usage when phone is on WiFi

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