Incorrect keyboard language? (upside question mark for example)

Whenever I type out a message and use the 'SYM' button to reach a question mark or exclamation mark, the character that I want isn't available. Here's a few examples:
? = inverted question mark
! = inverted exclamation mark
/ = \
( ) = not available
It seems that the language of the keyboard does not match what is printed on the physical keys.
My regional language settings are English UK and I can't seem to find anything relating to this in any of the user guides. 
Can anyone help?
Cheers 
Post relates to: Pre p100ueu (O2)

See:
* http://support.microsoft.com/kb/306993 - HOW TO: Use the Language Bar in Windows XP
* http://windows.microsoft.com/en-US/windows-vista/The-Language-bar-overview - The Language bar (overview)
* http://windows.microsoft.com/en-US/windows7/The-Language-bar-overview The Language bar (overview)
It is possible that you have switched the keyboard layout by accident.<br />
Windows remembers that setting per application.
* Make sure that you have the Language bar visible on the Windows Taskbar.
* You can do that via the right-click context menu of the Taskbar: Toolbars > Language Bar.
* Check the keyboard language (keyboard layout) setting for the application that has focus via the icon on the Language bar.
* You need to do that while Firefox has focus because Windows remembers the keyboard layout setting per application.
* The default keys to rotate the layout is a combination (Ctrl+Shift or Alt+Shift) that can easily be used in Firefox to activate a menu item.
* To avoid an unintentional switch assign a specific key sequence (Alt/Ctrl+Shift+number) to select keyboard layouts and remove the key combination to rotate layouts (Alt+Shift or Ctrl+Shift)
* Control Panel > Regional and Language Options > Keyboards and Languages > Change keyboards > Advanced key settings > Change key sequence

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