Incorrect primary ID

Good morning
I hope someone can help.
I signed up for BT the other week, and have got it all set up in my flat. The next step was to sort out the online "MyBt" to allow me to watch BT sport on the internet and on the app.
When I created a BTiD, I have been told that my account already has a Primary ID, that is being controlled by my flatmates parents. Given that I have set this account up completely seperately to them, and haven't ever mentioned their account, I can't see why this has happened.
When I tried to ring BT to change this, the operater gave me the option of either controlling my screen externally (I'm at work so this would'nt be possible), or I give him my full password and he logged into my account (again, not an option while my billing details are in there).
If anyone has any idea on how to fix this, that would be appreciated. On the connected ID, there is no sign of our account being present, so we can't go on that ID and just remove my account.
Please help!!

Hi lwlondon,
Welcome to the forum!
This is definitely a weird one to say the least! Sorry for the mix up.
No need to worry as we'll take a look from here and get you sorted. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Cheers,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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