Incorrect sync key

Every time I try to set up my sync it just gives me an incorrect sync key message and I have tried getting a new one but ut still doesn't work

Resolved itself. I guess they were doing extensive maintenance over at Mozilla ... now it just went through as it should, and my iPhone is added to the list of devices.
If you are experiencing similar problems, you can file a bug report - and read the latest status updates on maintenance - here: https://services.mozilla.com/status/

Similar Messages

Getting "incorrect sync key" errors during iPhone setup

First, i tried to "add a device" in the desktop Sunc window.
Entered the simple key that my phone generated, and got a positive confirmation on the desktop.
However, the phone showed a "incorrect sync key" error message, and no connection was made.
Then, i tried it the other way around - through the phone app.
I entered the sync key, connected, and got the "incorrect sync key" error as well. I tried this twice, just to make sure i didn't have a typo anywhere.
Lastly, i generated a NEW sync key in Firefox. I then tried connecting BOTH WAYS all over again, always with the same "incorrect sync key" error appearing on the phone.
It works neither way! Very frustrating...

Resolved itself. I guess they were doing extensive maintenance over at Mozilla ... now it just went through as it should, and my iPhone is added to the list of devices.
If you are experiencing similar problems, you can file a bug report - and read the latest status updates on maintenance - here: https://services.mozilla.com/status/

I enter the code from the iPhone on my desktop, it authorizes the iPhone which syncs tabs but stops when it hits bookmarks and says "incorrect sync key".

My previous question said "add a device" went to help and there was no place to input the code for a new device - was using Firefox 3 and found it in Firefox 4 Beta - BUT - the sync still fails when it finishes tabs and starts bookmarks and same thing comes up as before: "incorrect sync key".

Thanks Amitshree
I did go to those Links but again it's still not working so I need a little more assistance because although it says it is synced I see none of my bookmarks on my new laptop.

I keep getting "Login Failure Incorrect Sync Key". What do I do?

I have have username and password with Firefox. I have installed sync on home computer and have obtained sync key. I have installed Home on my iPhone. When I open Home, it provides code. I enter code in to Add A Device page on home computer. It says device successfully added. When I press Done on home computer, message on iPhone appears "Login Failure Incorrect Sync Key". I live in Sweden. What do I need to do to make this work? Thanks, Tosh

An upgrade of Firefox Home came through the itunes store and "lo and behold" it all works now albeit the interface is somewhat different to the desktop version. but at least all the bookmarks are there. Hope those who shared the same problem get it rectified.
Regards to you all.

When I long in and type my sync key its said : incorrect key.I worked only once

I have Firefox 4 on Mac. I have sync for Iphone settled. I have Home app' in the Iphone...I cannot log in, response : incorrect Sync Key. But it worked only once.
I want uninstall all the stuff and start again, how?

Sounds as if you are trying to create a new Sync account. You need to treat that software reload as a '''new device''' for purposes of Sync.
https://support.mozilla.com/en-US/kb/add-a-device-to-firefox-sync#w_add-another-computer

I HAVE A USER ID, A SYNC KEY BUT NO WORKING PASSWORD ; CAN I CANCEL THIS ATTEMPT AND START OVER again.

i followed all the directions e ,mailed to me ,but when i tried to sync my iphone the error message said incorrect password. I then asked for a second set of instructions and redoubled my efforts and still no sucess i tried to reset tghe password but I don't have a sync tab setup under firefox/tools/options. If allowed to cancel the sync key and start over again knowing the pitfalls I have encountered I would be succeswful. i THINK FIREFox is the best system I enjoy using it every day. thankyou

On the iPad tap Settings > iCloud
Toggle Documents & Data off then back on then restart your iPad.
Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears.
On the iMac open System Preferences > iCloud
Deselect the box next to Documents & Data then reselect it then restart your iMac.

I deleted my SYNC Key and now realilze I want it. How do I reinstall it. The Sync Key under options does not work

I deleted the Sync Key, I thought it was just a refresh button and was not working. I have now read more about it, and want ot reinstall it, but when I go from tools>options.Sync, I get:
Incorrect account name or password: Update, reset or unlink
I have tried all three.
I know I made the error, but I don't know how to retrieve it. I have not shut my computer down, but I can;t seem to find it in my history either.
HELP ME PLEASE

User account – restore missing admin

How do I use existing sync key after Windows clean install?

Hi,
I had setup Firefox Sync on my old Windows 7 install and I have the Sync Key given during the set up. I had to clean install (format C drive) my Windows.
Is there any way I can use the old Sync Key to get all my bookmarks and stuff back?

The problem has resolved itself...
...despite spending several pointless hours trying to delete the existing BootCamp drivers without success, I finally restarted Windows yet again - and this time I was easily able to delete the existing drivers.
I then restarted my Mac, installed the latest drivers without issue and it all works just fine.
Windows, eh?!

When I try to sync my desktop with my laptop, which has all my bookmarks in Firefox I get the same boxes for setup. No where is there a place to in put my sync key that I have saved when trying to sync on my laptop I think.

I put all the details in my question. On neither my desktop nor my laptop does a place pop up for my to enter the sync key that I have saved when I was trying to learn about Firefox and clicked on the sync. At the time I just thought it was for my cell phone which does not have access to the internet. Now that I have saved all my bookmarks from yahoo to Firefox on my laptop. I also want them on my desktop and did not want to go thru what I did on my laptop saving them one at a time. I had to do it this way because I could not get them to import or export or whatever. Besides the last time I checked yahoo had their bookmarks locked up because they are working on them. I could not add nor delete anything in yahoo bookmarks. They are in some transition that will not be complete until the 20th of October and this has been going on since around the beginning of September. So I really would like an easy fix to my problem.

I know you can't help with my Yahoo problem, however, apparently at some time in the past I have went to the Sync and tried to figure it out on both my laptop and my desktop, because I have the long snyc key information. However, when I go to try to sync both computers I never get the box to enter that key on either one. That is my problem. So should I try and get a new sync key and see if that works.

I have a sync key, and have a new computer terminal, but when I enter the account details I created, it syncs nothing with my new computer. How do I fix this?

I have a sync key, and have a new computer terminal, but when I enter the account details I created, it syncs nothing with my new computer. How do I fix this? There is nothing showing up when I sync with the sync key from my old terminal.

''NexGenCN [[#question-1038230|said]]''
<blockquote>
I recently had to do a wipe on my laptop. I saved the sync key but there was no mention of a sync account prior to doing the wipe. I saved the key and when I did the wipe it asked me to make an account, which I had not done, but now I am seeing no where to put in a sync key code. did they make them unusable now or something?
</blockquote>
You are probably trying to use old Sync with Firefox newer than version 29,
and they did make old Sync unusable on fresh installations of newer Firefox.
You can uninstall that newer Firefox, then install Firefox 29 from here:
https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/29.0.1/
Apply your sync key code, then update that installation to current Firefox,
then migrate to new Sync:
https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync

Is there a way to have FF Home remember me, so I don't have to input the sync key, user ID, and password each time? (Perhaps something to do with that "add a device" passcode they completely ignore in the instructions for setting it up?)

Or is my device just having issues, and it SHOULD remember me each time? It's too much hassle to go copy out my sync key each time from where I've saved it in the Notes app, so I almost never use FF Home - I just google or try to guess addresses in Safari, then bookmark them there. (Can one import bookmarks from Sync to Safari? That would help!)

Well if you want a "single signon" experience, the Workstation will need to de join to the domain :-) otherwise it will prompt for the Username and password for authentificaiton.
You can then check the save password box.
For remote user that are NOT on the domain, same behavior, you will be prompted to enter Username/Password.
If a post is helpful, please take a second to hit the green arrow on the left, or mark as answer, thanks.
Jean-Philippe Breton | Senior Microsoft Consultant | MCTS, MCITP, MCT, Lync MVP

I lost my Sync Key on my Desktop Firefox, but i still have it on my Firefox Home (IPhone 4). Is there a way to restore it/show it on the mobile device?

I'm trying to resync my newly set-up Firefox on Mac OS X. Somehow it never occured to me, that i'd have to save the key.
So is there a way, as stated in the title, to restore my Sync key from the mobile device, without deleting all of my Bookmarks etc?
thanks in advance

Hi,
Sorry to read that. Unfortunately, because of security reasons, there's no way to retrieve your Sync key from any mobile device. That's why it's really important to keep a secure back up of it.
The only remaining option at this stage is to save your bookmarks on the phone and manually migrate them to your computer. Once you have done this, reset your account.

I lost my sync key when my harddrive was wiped, so how do I get a new sync key without deleting my saved data?

I synced my firefox bookmarks so that I could reupload them if ever my computer got wiped, so I don't have a second device with the sync key on it. I made the mistake of only saving the sync key on the computer. I just got my computer back from the shop and they wiped my operating system without asking. Now I don't have my sync key and the only way to access my sync account requires that I change the sync key and delete all the data saved on the server. How can I get access to my data?

Sorry, without your Sync Key your data is worthless, it can't be de-crypted, and creating a new Sync Key will wipe it from the Sync server.
BTW, the Firefox Sync service isn't meant for "backups", it is meant to synchronize your Firefox data between different "devices". Any chance you had more than one device setup with that Sync account? If so, you can use the Sync Key from that device.

I don't get "Manage my Account" when I select the Sync tab, but if I try to create a new account it says my userid is already in use. How can I get my password & sync key?

My OS is Windows 7 Home Premium.
My Firefox version is 4.0.1.
When I try to setup Firefox Sync, I get a choice of "Create a new account" or "Connect".
The first tells me my email address is already in use, but selecting the Sync tab does not give me "Manage my Account."
How can I find out my password and sync key?

Hi Russ!
Apparently you already configured your account but you don't have nor the key or the password. You can get the password in the [https://account.services.mozilla.com/forgot following link] but you would need the Sync Key to sync your device to the rest of your devices.
If you don't have the Sync Key the best thing you can do is to reset it, by deleting the previous account and creating a new one with the same user. You can perform this tasks from your [https://account.services.mozilla.com/ account dashboard].

I have a sync key, have installed Firefox 28, but it won't recognize my account?

Ok. Firefox was my main browser on my old laptop, but I ended up having to wipe it's hard drive a few weeks back.
Before I wiped the hard drive I saved a recovery key. It did not say that I needed an account, just the key, so that is literally all I have. I did not have a firefox account back then. (Note: I'm pretty sure I didn't have an account at least, because when I searched for an account on Firefox with the only two emails that I use it couldn't find an account under either.)
Now that I'm trying to recover my old data, I've read that I have to download a pre-29 version of Fireox, so I got Firefox 28 mobile, but the damn thing insists that I need a Firefox account ALONG WITH the recovery key to gather the old data. It won't recognize my new account info (that I just made when I downloaded the newest version of Firefox before realizing it wouldn't be able to sync), so now here I am. With a seemingly useless sync key, a useless sync account, and all of my old bookmarks and passwords lost to the ages.
Is there anything I can do, or should I just give up?

hello, for the old sync system in firefox 28 and below you also had to sign up with a mail address and password originally - to connect firefox to the old account you would need to have all those three pieces (mail, password & recovery key) available to you unfortunately...

Incorrect sync key

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