Incorrect unread inbox count in iphone OS 3.0 - "Phantom" unread email?

For one of my IMAP email accounts, the iPhone always displays an unread inbox count exactly 1 more than the actual number of unread emails. That means that when all emails are "read" the iphone still displays a red badge of 1 rather than no badge. In the mail app on the phone the inbox indicates a 1 while no messages are displayed as unread.
The one peculiar thing is that at the end of the list of inbox email messages which just displays the partial contents of the email is a "phantom" blank email with a date of 12/31/00 which cannot be selected for deletion or move by using the edit button. It's like a permanent placeholder for something.
Checking the email account with a web client or Mac Mail (from 10.5.7) shows no such artifact email exists. My guess is that this phantom email is giving me the wrong unread count, but I can't get rid of it within the iphone OS where it exclusively seems to reside.
Anyone else see this?

Hi Joe,
The very same applies to me. Except that the date of this "ghost" email is 01.01.01. This is happening on my mobile me account. Removing and re-installing the account do not solve the problem. As you mentioned the "ghost" message does not appears neither in web interface nor in Mac email client.
Here's a screenshot of the problem:
http://img10.imageshack.us/i/ghostemail.jpg/
Cu Jérôme

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I have an apple iphone 4gs... It is synced with my outlook exchange in the office. If I do a search for emails that also checks the server then all of a sudden I end up with various amounts unread email with the inbox saying "Inbox 71" ..which is not true

I have an apple iphone 4gs... It is synced with my outlook exchange in the office. If I do a search for emails that also checks the server then all of a sudden I end up with various amounts unread email with the inbox saying "Inbox 71" ..which is not true. The only way to make the inbox on the iphone back to 0 is to delete the account then re install it.
Anyone have any ideas

We need to know more about your system, please download EtreCheck and run the report and please post it on your next reply. Then we can see how your system is configured, what apps are on it and look for anything obvious. We will look forward to seeing your report.

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As per the information and details provided by you, to solve the problem of Outlook 2013, please follow these steps: -
I was also having the same problem. At the top of the
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Hi everyone,
I just recently switched over to an iPhone 4 after 6 years with a Blackberry. I have many apple products and was finally able to switch at work. Everything is great except that the way you have to find unread email is very cumbersome. On the BB, all unread mail appeared in the default mail view. On the iPhone, I have to go into the folder view to find emails that I have ruled into other folders on my Microsoft Exchange account which is very cumbersome.
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So I guess I'm saying that this is not efficient enough mail for me. Can you do setup an unread mail folder that shows all unread mail regardless of what folder it really is in on the iPhone mail program somehow? If not, can this be submitted as an enhancement as it makes email use very cumbersome. I have found tons of posts about this through google searches. I thought I would make a post to see if we are all missing something simple. If there is a simple setup that I can configure to fix this, please let me know!
Thanks,
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Can you do setup an unread mail folder that shows all unread mail regardless of what folder it really is in on the iPhone mail program somehow?
No.
If not, can this be submitted as an enhancement as it makes email use very cumbersome.
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Hello Kizzyk,
I would start with taking a look at the settings to make sure that you are able to send and receive messages. If everything looks good then the next step would be to remove the accounts and add them back in. Take a look at the article below for more information and details on how to troubleshoot your issue further.
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I have an iPhone 4 using iOS 7.1.2. On my home screen at the email icon it shows I have over 11,000 unread emails. I have no emails and am not receiving any. Ipad shows I am receiving emails ok. Om my phone deleted folder is empty as well as Sent.

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Hello Kizzyk,
I would start with taking a look at the settings to make sure that you are able to send and receive messages. If everything looks good then the next step would be to remove the accounts and add them back in. Take a look at the article below for more information and details on how to troubleshoot your issue further.
Get help with Mail on iPhone, iPad, and iPod touch
http://support.apple.com/en-us/TS3899
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-Norm G.

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I am using Exchange 2010 server and iPhone 5, the same behavior as yours.
And I refresh the emails in iPhone 5 manually, the unreaded email becomes read.
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Incorrect unread inbox count in iphone OS 3.0 - "Phantom" unread email?

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