INCORRECTLY CHARGED FOR DEPOSIT, NOT GETTING REFUND

I purchased a new phone from a Verizon store about three weeks back. I was asked to pay a deposit of 400 dollars, which I was told, would be refunded if I paid my bills regularly for a year. The representative at the store *incorrecly* swiped my card twice and I have ended up paying 800 dollars. I have been contacting Verizon's several departments everyday, (Finance, local store and Customer Service) from the time I got the phone. No one seems willing to help and will not give me any proper information on when I will receive the 400 dollars that I was charged for no reason. I am sick of calling all your departments and hoping that someone will help. I am out of 800 dollars and no one seems to care!!!!!

Hi Swaram,
These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you.

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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INCORRECTL​Y CHARGED FOR DEPOSIT, NOT GETTING REFUND

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