Increased data usage

My data usage has increased quite a bit with IOS 6. I have been very vigilant in watching what I do. It's so frustrating to check the usage and the times I have large blocks come through are usually when I know I've been connected to wifi or in some cases overnight while the phone is off. Any suggestions?

You should be able to identify the applications or system services that are causing a significant increase in usage with a little detective work and a little time by watching and analyzing the information in Settings > Cellular > Use Cellular Data For. Also, if you tap on System Services at the bottom of that list it will show details of system service usage. All number are since the statistics where last reset and the reset is in that same area.

Similar Messages

  • Trouble with increased data usage since 5.1 update

    Since updating my iPhone4 to 5.1 I seem to be using much more data. My phone will show that it's on WiFi...and my ATT phone bill is showing data charges at the same time. Does anyone know a solution to this problem? It is happening on all 3 of the iPhones I own.

    I am also having the exact same problem.

  • Ipad2 5.0.1 excessive data usage

    Wondering if 5.0.1 fixes any bugs around increased data usage. Since I upgraded my Ipad 2, my data usage has significantly increased. I did enable locate my ipad, but I did not expect such a jump in data usage. I have not been near my 250Mb limit in any of the previous months. Since my upgrade to 5, I am near my limit after 2 and 1/2 weeks into the new month.
    I found some information about this and it suggested I delete my iCloud account, which I did. But now I don't have the ability to located my iPad - bummer.
    Any thoughts or suggestions?
    Thanks.

    More troubling is that you can't use any of the new icloud features so widely touted.
    I have the same issue and I ran some tests that concluded deleting the icloud account from the device is the only way:
    Spent a day testing and have conclusive results.
    Headline is this:
      iCloud (with all its switches off) consumes 3G data all the time wifi is unavailable.
    It can be around 2k every 10 seconds. Easily reaching 20MB over a typical day with typical time away from WiFi.
    The only way to stop 3G data consumption is to delete the icloud account from the phone.
    This is with 5.0.1 on an iPhone 3GS 16MB. (Black :)
    This took a day to test because I switched off everything else one by one and it had no effect, until I deleted the icloud account. So I removed all the location services, I deleted a load of my subscribed calendars, I removed the Reminders that were linked to my email account. I took off everything I could manage and there was no effect.
    I have an experiment that is really easy to reproduce Wherever you are:
      Switch off wifi so your phone is only using 3G
      Go to Settings, General, Usage, Cellular Usage
      Press Reset Statistics to get cellular data sent and received to zero
      Go back a screen
      Count to ten
      Press Cellular Usage again
      Look at the stats now and it will have gone up by anywhere from 1 to 20 kBytes
    Repeat this by going back a screen, waiting, and returning to the cellular usage screen.
    Each time your data usage will go up by that amount.
    I varied this out for a long time, switching something else off each time, and usually switching the phone off and on too, to ensure the thing I switched took effect.
    I left icloud till the end, though switching off the icoud settings was the first set of tests followed by switching off all the location and system services.
    It was only when I deleted the icloud account from the phone that the data consumption stopped. I left it then for minutes and got no further increase. Leaving it longer caused some increase due to checking mail over the air, but nothing like the rate with icloud on.
    I then added icloud back to my phone and ran the test again. Data consumption as back up to its high level and only stopped when I deleted the icloud account again.
    I'm in no doubt now that having icloud signed in on the phone is what's caused my 3G data usage to rocket ever since I installed iOS5 (and 5.0.1)
    If anyone has any further insight into this, or even if you have repeated my test above, with same or different results, then please do let me know.

  • Please help, my data usage is increasing and i dont know why?

    Hi, Iv had my blackberry for about 3 weeks and all was fine until yesterday.
    The data usage continuously increases even though im not connected to the internet or any applications.
    The only way i can stop the data usage increasing is if I turn the phone off or turn off all my connections to vodafone and wifi...
    I have deleted all the applications on the phone so it cant be them
    I have deleted all email accounts as well
    is there any way that I can find out what is causing my data usage to increase in this way (It even increases whilst im not even using the phone)
    Or is there a customer services number I can call that may be able to help me?
    any help would be greatly appreciated
    Thank you

    If you press and hold the Menu Key, how many applications show open? If there are more then five, select them and press the Menu Key and select Close.
    Then test to see if your data usage is better. If you are still having issues after this contact your wireless provider for further support options.
    Cheers,

  • Huge increase over past few months on data usage.

    Huge increase in data traffic, even at times when systems are in sleep mode - like at 6am in the morning.  For months by usage levels varied between 10Gig and 12 Gig and I would adjust my plan as needed to prevent single Gigabyte overcharges.  However, in the past 4-6 months I have had to go to 15GB then 20GB, and what we actually do internet wise has not changed any where near that much.  Yesterday I had 600 meg of data transferred at about 6am when all systems were either off or in sleep mode.  The usage tool on verizon is no help in identifying what is driving this other than broad categories.
    Last night I turned off the MiFi device and there was no data recorded until I turned on at 8:30am then it recorded 800 megabytes only based on turning on the PC and not even using it.  And the hard file light was on solid for a long long time.
    I really need a tool that runs on the PC that shows what program or service is doing this much internet traffic.  I have seen disk I/O using Windows Task Manager that shows a number of Chrome services actively working I/O, as well as Google sync, but there is nothing new here that I have done over the past 6 months - my usage is very consistent. And that tool does not show who is driving the MiFi load.
    How can I get a handle on this?  This is getting very expensive and there is no obvious answer why.

    Personally, I use BitMeter OS for my PC. Any bandwidth from your computer (down/up) is logged & you can view certain days to see when it was used.
    https://codebox.org.uk/pages/bitmeteros
    Also, you may be able to view Mobile AND WiFi data usage (separate tabs) on your mobile devices, under Settings > Data Usage. Click the 3 dots for options.
    I had the same issue, but it was due to Verizon Cloud backing up... all 12gb (mostly pictures I don't even care about!).
    You may have that or another app that syncs data. It should tell you under Data Usage, though.
    I disabled Verizon Cloud through the App Manager.
    Hope that helps!

  • Why is my data usage increasing multiple times a day when I'm on wi-fi?

    For both myself on the Samsung Galaxy S4 and my girlfriend on an iPhone 5c, both of which we got just a week ago, we see our data usage total increasing several times a day, typically in very small amounts, occasionally larger.  Her increases are about 10x larger than mine overall.  All of this happens when we're each on wi-fi so I wouldn't expect to see these increases then.  Any idea why this is happening and what I can do to prevent it?  I'm guessing it may be some sort of auto update processing happening in the background, but I don't know that for sure and don't know what else could be causing this.

    After talking to 4 different Verizon reps today, nobody could pinpoint the
    cause of this.  I was mostly just told not to worry about it.  My wifi has
    seemingly been very solid both here and at work; I don't notice dropouts
    when I'm doing other things on it.  But I did disable mobile data on the S4
    and observed that the data usage did not increase any further after I did
    that.  So I guess I'll either use that as my primary mode of operation, and
    just manually reenable it when I know I'll be away from a wifi signal, or
    turn mobile data back on and live with the ongoing hits until it becomes a
    storage issue.  At the rate we're using data thus far, that shouldn't
    happen.
    On Sat, Mar 8, 2014 at 12:37 PM, Verizon Wireless Customer Support <

  • New Blackberry, huge increase in data usage

    Hi,
    After 2 years with a Blackberry 8520, which I just used to keep track of emails and browse occasionally, I have upgraded to a Blackberry 9720.  With the 8520, my data usage each month never went above 33MB, so the advisor I saw at EE said that I could reduce the data allowance to 100MB and still have plenty.  Since having the new phone, I have been checking the data usage with an Orange app and after just 5 days, I am at 20MB used.  This is despite me uninstalling any other applications that may use data and deliberately avoiding the browser.  Even about 10 emails a day without attachments are hitting me for 2 to 3MB data usage.
    Does the 9720 still use compressed data - I know the new OS10 models don't - as that is what I was told.  If it does, is there anything else it could be?  I'm now thinking that getting a new phone is going to cost me 10 times the data I used to use even if I don't use even half the functionality.
    Good job I didn't throw away the 8520 as I might be resurrecting it: it may have been as basic as they come but it least it didn't cost me a fortune in out-of-bundle data...
    Rich Goodchild.

    Lots of reasons.
    The 9720 is using 3G and 4G network isn't?
    Your 8520 used EDGE, not even 3G. Lots more data can move in 3G and 4G.
    The 9720 is a more media savvy device, more data will be used. And it's brand new? You're using it more.
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  • Major increase in data usage...could it be Facebook?

    My mother barely uses data on her phone, so i got her the 300 plan...since my uncle installed the Facebook app onto her phone, her data usage went passed her limit...
    is it really Facebook that is doing this? how could that be using so much data...and i know she rarely uses the Facebook app, so does it run in the background somehow? as far as i know, nothing else has been added to her phone

    Try uninstalling the Facebook app and see if the data usage goes down.
    Which phone do they have? Knowing exactly which model it is will help us know if we can offer any other suggestions to use for troubleshooting.

  • Sudden increase of data usage with my jetpack.

    This is crazy!  For the first few months using my jetpack, my usage was consistent with my usage when I was with Sprint.  I monitor my usage on a regular basis.  So you can image my surprise when I received two text messages in the middle of the night, 15 minutes apart telling me I was at 75% and the 90% of my 14 gig limit, just 17 days into my billing cycle.  We had used just over 4 gig to this point, an average month.  I contacted Verizon immediately.  I was told that Verizon was having technical difficulties but she still put me through to a tech support person.  The Tech gave me a song and dance about my data usage that did not match up with my data usage that was being reported on My Verizon, so I pushed the issue and called back.  The customer service rep started an investigation on my behalf.  When she called me several days later, I was informed that the usage was legit and it was my fault because I had left my jetpack on even when we were not using the internet and there must have been updates occurring.  I was also told that nothing could be done until my next bill was issued.  We run Linux and do not run ANY automatic updates.  After turning off my jetpack for several days, my daughter turned it on for less than 30 minutes to check her email and blogs for her college class.  It used in excess of .5 gig during this time.  I will be taking my jetpack into the closest Verizon store to get checked out.  If this is not resolved to my satisfaction, I will be eating the early cancelation charge and dropping Verizon.  I would rather pay a little more through an internet satellite provider than be duped by a company unwilling to fix an obvious problem.

    I can see by the posts on this site there are no solutions to an obvious problem with the Verizon Jetpack. My data usage says I have used over 15GBs! in a few hour period and I was only on the internet for about and hour and just the usual checking my email, bank statement, Facebook. My jetpack worked fine up until a two and a half months ago  I have contacted Verizon a month ago about excessive data usage reporting. So far this month it says I have over 15G used! No way could it be. My browsing hasn't changed. My computer hasn't changed. I have not downloaded any music or movies for months and I shut off the automatic run on videos on Facebook. I've lived in the same house for 35 years. I shut my jetpack off when I'm done .. If I turn on the Jetpack. and check email and do some browsing,,.within half a day to a day I get a notice that says I've used almost 2 more GB of data!! This is insane. I haven't watched anything on Netflix since last April or May and even then I didn't have any overages. This is a new problem. I took my Jetpack in to our local Verizon Store and all he could do was confirm the data usage. The lady from online support who chatted with me last month said she would back charge to the cheaper plan for a month and then drop it the next month, but now my account shows I'm on a 14 GB plan (use to be 10 then she put it at 12 supposedly for one month..so don't know how in the heck it's now at 14) and it is saying I'm over my data usage. Right now I'm using my phone hotspot. I do not have overages being reported when I use this connection. I also have used my daughters hotspot and NO problem. Face it , to whatever Verizon Tech may be reading this... The problem is there's a bug with the Jetpack 4g or a problem with it's data reporting. I don't believe a large corporation would try to dishonestly upcharge data. I used the old Jetpack in 2011 and 2012 and NEVER had an overage problem. I updated to this new one last November and didn't have a problem until about 2 months ago. I'm an older senior and this is a big problem on a fixed income. My internet usage is about the same as it's been for the past decade. That's why I called Verizon about this problem. I thought maybe the account had been hacked somehow and someone was piggy backing on my device but with the postings on this site and others I see it's a Verizon Jetpack problem! NO ONE wants to Help. The replies I get from Verizon is " Well, this is what the data report says, so you must be using it somehow, with updates or background programs etc. " When NOTHING has changed on my end and it doesn't happen on other WiFi equipment it's obvious this is a Verizon Jetpack problem.. I am just not going to use my Jetpack anymore and believe when I say it will NOT be recommended to anyone we know, not that that will make a dent in anyones life at Verizon, and I use to think it was really a great tool for traveling etc. My husband and I do have the contract with Verizon and will run it out but this has been a really bad experience. BTW..I only hook this up to our computer at home or when we use the tablet up at our cabin,.so only one device at a time and no big downloads.

  • Data usage analysis page. Doesn't match current usage page?

    O.K. Here's what I'm going through.
    Verizon tells me I'm way over my 5.0 limit. Right now I am close to 9GB.
    So to check I click on usage, This is what I get.
    Data Allowance Exceeded. Additional data usage will be billed at $10 per 1.000 GB. Current Overage = 3.950 GB
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    +3   1.0  GB Overage Allowance    3.000 GB  / 3.0 GB    
      Data Usage can be measured in kilobytes, megabytes and gigabytes.
      Data Usage Equivalent
    1,024 Kilobytes (KB) = 1 Megabyte (MB)  1,024 Megabytes (MB) = 1 Gigabyte (GB)    
        +1   1.0  GB Overage Allowance    0.950 GB  / 1.0 GB    
       Data Usage can be measured in kilobytes, megabytes and gigabytes.
      My Usage:8.950, 9,164.800,   9,384,755.200
      Total Usage: 8.950,  9,164.800,  9,384,755.200
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    Because within the first 3days of using verizon it said I was OVER my 5GB!
    I only use FB, email and browse the web. Ebay and shopping channels. At the store they told me 5Gb is more than enough. What do I do? Somebody please help?

    Yes I suppose it is. I have a 1gig netbook. The wireless card didn't work anymore ( or so verizon thinks so) So they upgraded me to a 4g wifi hotspot now sitting on my counter. This is the only computer in the house. And we live very rurally. (only reason why I went with this) I have 2 neighbor within 15 acres. And 160 acres behind my house. So I don't think someone is hacking in. Besides, I just got this. Not sure how someone could figure out within 1 day or so that I have one.
    THanks

  • Data usage scam?  Really upset customer seeking help!

    I have been a long time customer with Verizon. Our data usage has become unmanageable!. We have 5 iphones on our family share plan.  We began with 10 GB after upgrading one of our phones & being talked into the family share plan by the in-store salesperson!  We had the unlimited plan on all lines until then!  This is where the trouble started.  Each month our data has increased when we've made no changes to how we use our phones.  Each time I increase our limit our usage always goes up!  We have high speed wireless at home and all use it when at home.  We also use Wifi at work.  Our kids are in school all day so their usage wouldn't increase drastically.
    We are now up to 16 GB.  Two of the lines doubled in recent months.  I've called Verizon on 2 occasions and spend at least 30-45 minutes on the phone talking with either a Verizon rep or an Apple rep to help determine what the problem is.  I honestly believe Verizon is ripping us off!  This last time I put what I had learned about data usage to a test using 3 of our 5 phones.  I went the cellular data and turned off all apps.  I left on the main cellular data so the statistics data would still show.  I made sure all apps were closed in the background.  I turned off all notifications and turned off all email accounts from checking for mail.  I shut down location services also. This should have completely shut down data usage on each phone while they weren't being used.  I cleared the data usage statistics on each phone and went to the home screen on each phone. (I took screen shots of each step on all phones for evidence)  I waited 5 minutes to go in and check the statistics for data usage on each phone.  Guess what I found?  Data usage on all 3 phones when nothing was being used!!!  After investigating further, I found out the data usage on all phones was under "System Services"  When I asked the customer service rep on my last call about this, she offered to give me a credit for usage but would not tell me what the credit would be for or how the phones were using System Services when all data was supposed to be restricted.  What a scam - I'm paying $450+ a month now for 5 lines and am stuck with contracts on all of them. It is enough to make anyone mad.  Has anyone experienced this and if so, can you provide any help on how to fix this?

    micgunn2
    You should check your usage on each device to see what may be using data. This can be done via Settings > Cellular > (Optional) System Services.
    When you start a new billing cycle, you can reset your usage on each device to account for your usage via Settings > Cellular > Reset Statistics. It's recommended that you setup a reminder via your Calendar to Reset Statistics on the beginning of each billing cycle.
    Lastly, there was an issue at one point causing the iPhone (while sleeping) to drop the WiFi connection and default back to the cellular connection. That has since been addressed via an update, but you want to keep each device up-to-date otherwise. [ iOS: Updating your carrier settings ]

  • IPhone 5 excessive data usage problem (carrier-AT&T)--any resolutions?

    I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
    In the past few minutes, I have done the following to the phone:
    Turned off Cellular Data
    Turned off iCloud Backup
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    Turned off Ad Tracking
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    I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
    Thanks.

    I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
    If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

  • Sudden increase in usage

    After nearly 3 years with BT my monthly usage allowance has suddenly started being exceeded even though I am not using the internet any differently.
    The alert emails were being sent to the wrong email so I only found out when my paper bill finally arrived. Last month I apparently exceeded the usage by 40GB!!!! For someone who doesn't d/load, watch online tv etc this seems a huge amount. Three days phoning BT and no further on, customer services are useless!!!
    Does anyone have any idea what could be causing the increase in usage, I live in the country with no neighbours close by so someone 'hopping on' is very unlikely.
    Thanks

    Hi CPatton,
    You can check your broadband usage by going to http://www.bt.com/broadbandusagemonitor
    Have you checked that you have no virus/malware on your computers that may be running in the background using up the internet? You can check by running a virus scan on your anti-virus protection software.
    Do you have any phones/portable devices that are using the internet? For blackberry's and phones that connect to the wifi, then your data calls will be running through your internet instead of the mobile network.
    If you have a bad internet connection then sometimes data sent to your hub will have to be sent again, this can sometimes use up more usage than you think your using.
    You could try Live Chat and see if they can help you.
    cheers,
    James
    jac_95 | BT.com Help Site | BT Service Status
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  • Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)

    Recently upgraded my internet service to a Verizon 4G LTE hotspot (Verizon-890L-50DB).  First month - no problems - second month - I have 6GB of overage charges.  Every time I log in to check email or any other minimal data usage task, I get hit with another GB or more of download usage.  My computer is an HP Pavilion Laptop, Windows 7 with NETWORX installed.  Networx tells me it is indeed MY computer that is downloading this data and my hard drive is also showing the increases in data.  
    I've run AVG, Glary Utilities, Speedy PC PRO and Spybot Search and Destroy but found no virus, rootkit or anything on my computer that would explain this problem. 
    When I use a different wireless internet service, I do NOT see the extraneous data usage.
    I contacted Verizon's support team and got no help diagnosing the problem but they did agree to send a replacement for my hotspot device.  Hopefully this fixes the issue; then I have to battle with them about the unwarranted $60 or more in overage charges.
    Has anyone else experienced a problem similar to this?

    I would recomend getting out of the contract before the 14 day trial period ends.   Verizon will charge you an activation fee, restocking fee and one months service, but that is better than being stuck with this mess.  I have homefusion and am afraid to use since verizon seems to fabricate data usage.  Unfortunately I did not realize this untill after the 14 day trial.  Now is will cost me $350 to terminate my contract.
    Date: Mon, 18 Feb 2013 21:21:48 -0700
    From: [email protected]
    To: <Email address removed for privacy.>
    Subject: Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB) - Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
                                                                                    Re: Huge data usage with Verison 4G LTE hotspot ( Verizon-890L-50DB)
        created by Lyda1 in Verizon Jetpack 4G LTE Mobile Hotspot 890L - View the full discussion
    Exactly the same thing has happened to me.  I purchased the Verizon Jetpack™ 4G LTE Mobile Hotspot 890L two days ago.  After one day, I had supposedly used half the 5GB monthly allowance.  After two days, I am at 4.25 GB usage.  I don't stream movies, I have the hotspot password protected, I live alone, and no one else uses my computer.  I have not downloaded any large files.  At this rate, I'll go broke soon.
    Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community
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  • High data usage with Exchange email

    We have encountered the following problem when using Exchange email.
    Device used: iPhone 5
    Exchange Server 2007 SP3
    The exchange mailserver is limiting the size of an email to for example 10 MB
    Now the users send an email with multiple high resolution pictures via email exceeding this 10 MB
    The email stays in the outbox and retries over and over and over to send the email.
    When connected to cellular network the data usage is increasing rapidly and the result is a very large bill.
    What can be done to prevent the email from sending over and over again?
    The user does not notice any problem as the email stays in the outbox.
    Your thoughts are highly appreciated.
    Remko

    Currently on the phone with Apple. I do believe this is a technical issue.
    The user sends out an email and it is not very clear to the user that there are problems sending the email.
    I have seen instances were users used up to 3GB of cellurlar data usage because they send just on email that was too large.
    Will post if I learn anything from Apple.
    Did you know that there is some mechanism on the phone for to prevent sending to much content? Try to select like 20-30 pictures and use the arrow icon to assign the pictures to an application. You will notice that there is not much to select from. Now try to reduce the amount of pictures. More option will become available as you reduce the amount of pictures.
    Unfortunately, if you attach anything from the mail app there does not seem to be a check on how much data you send.
    Remko

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