Increased in Dropped calls

I was recently May 2014 upgraded to Iphone5 by the insurance company, due to 4s issue. Since then I have experienced a large number of dropped calls. As recently as last week I had 8 dropped calls in one phone call. I've had more dropped calls in the last two months then I have had the entire 11 years that I have been with verizon. This issue is very irritating and I am truly considering finding another carrier. I have tired all the factory resets that have been suggested on line with no relief. Most of my dropped calls happen within my home, where the phone consistently bounces from the LTE to 1X network. I never has this issue within my home with the previous phones. I have lived in the same house for the last 4 yrs. Has there been a solution found for this issue?

I'm sorry to learn of the service issues you are having with your phone Nette2! You mentioned that you have done factory reset and the issues continue. Try resetting the connection to the network and test: power off>remove SIM card for one minute>insert SIM card>power on. If issues continue try replacing the SIM card at any Verizon Wireless store (free) http://bit.ly/3SdsA and test.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

Similar Messages

Dramatic increase in drop calls since update 2.2.1

Has anyone else seen a dramatic increase in dropped calls since they installed the latest software update. My phone is quickly becoming unusable. I would estimate every 2 of 3 calls are dropped.

I've had my iPhone for about 3 months and until now had no problems. I did the upgraded from 2.1 to 2.2 with no problems. Now I have upgraded from 2.2 to 2.2.1 which was a big mistake. My 3G data reception is much worse. Before 2.2.1 I could happily listen to NPR all day without a problem. Now it will either tell it can't access the network or die after 10 seconds. During which the phone displays 5 bars on 3G. The meter is a total lie. This problem is with any network application. Last night I ran the carrier update patch and that has not changed this problem.
My question is can I roll back to firmware 2.2? Will the iTunes restore process roll back the firmware? I had a blackberry 8830 before and could wipe the phone OS and roll it back. I haven't done any jail breaking processes.
It will be a cold day before I update my phone again. Any ideas how to roll back to an older version of the firmware or is there a fix out yet?
Thanks.

Severe increase in dropped calls, loss of data connection since updating

I was hoping to find some people who are experiencing the same problem as me. Since upgrading to 3.0 on Thursday morning, I am dropping every single call I am on. I have full bars and the 3G icon. It never even wavers when the call drops, it'll just drop and say call failed.
I also have no data connection 90% of the time i've tried to use it. Apps like Weather don't update and just time out while trying to update.
The whole time I have supposedly full service.
I can't imagine it is a hardware issue since I have used it extensively in the past week while out of town. The only thing that has changed is installing 3.0.
Has anyone else come across this problem?? I can't be the only one if it's software related.

Have you done a hard boot since installing 3.0?
Also, Yahoo has had server problems which is affecting the default iPhone Weather and Stocks apps. That may be the issue regarding your connection problems.
Message was edited by: dmiannay

Dramatic increase in # of dropped calls

iPhone 3GS, OS 3.1
Well, maybe not "dramatic" but there has been a noticable increase in the the proportion of dropped calls--not sure when it started, possibly with the update to 3.1
it is possible that this is something to do with AT&T's ability to keep up with the demand on their 3G network (I am in San Diego), but this is becoming untenable--if I go to a Genius at the Apple store to get them to have a look, are there any diagnostics they can use or will they just tell me it's AT&T's problem?
thanks

I'm a high volume user with O2 and experience on average 7-10 dropped calls/day. The problem coincided with 3.1 upgrade to 3GS and cannot be attributed to faulty sim card, network, poor atmospheric conditions or my odd socks.
Interestingly enough I noticed 3.1 was able to hold either a 2G, Edge or 3G signal better than 3.01 when surrounded by metal structures. Network service would be lost with 3.01 and yet with the cell in in the same position with 3.1 it can hold minimum Edge and generally 3G full signal.
3.1 appears to be slightly more effective & reliable with 'hopping' but its still not as seamless as BBold.
I'm an Apple supporter, however they have some significant challenges to correct fundamental functionality we expect from a cell.
I'm close to switching back to BBold as there are only so many times you can answer 'I don't know what happened to the connection' before appearing incompetent. I guess if I'd wanted an iPod I would have bought one.
Lets up hope Apple accept problems exist and resolve timely before the poor product quality seriously negatively impacts their reputation.

Sudden increased frequency of dropped calls

Anyone else experiencing a sudden increase in the number of dropped calls? I am in the Cleveland, Ohio area and over the last 3 weeks I have been dropping almost every call that lasts over a minute. Called AT&T, they said they are sending "engineers" to determine if there is a network problem. At the same time suggesting that the issue is with Apple. I have had my iphone for over a year and never had any trouble with dropped calls until recently.

I have had the same problem, a couple of weeks ago and then a few days ago again. Every 30 seconds or almost a minute the call will drop off. I called apple care and they said it might be something with the network, so i called AT&T and they have no idea what was happening. They told me it might be an issue with my cel. After call apple again, they ask me to do a complete restore of the device. I did it and after 2 hours of the restore process it went back to normal again. So far is working like new. So try to do that and hopefully it will work.

IPhone 5 drops calls as fast as my confidence in Verizon

I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
I live in the same home as I did with all of my LG flip phones that performed flawlessly on the Verizon Network. Never was there a dropped phone call. I transmitted a great deal of data via text and picture messaging with out any significant or frequent slowdowns in speed. I never had problems in the timely receipt of my incoming texts. When I turn on either of my old LG phones and place them next to my Apple iPhone 5, they all match, showing 2 or 3 bars of service and LTE.
Conversely, my regrettable, disappointing, and obviously flawed Apple iPhone 5 does outperform all others when it comes to call dropping dependability. I can count on my iPhone to drop 100% of the incoming and outgoing calls, 100% of the time in my bedroom and in my home office. The rest of my home is about a 70/30 crap shoot in favor of it eventually dropping the call where none were ever dropped in the prior 7 years of my Verizon service using LG phones. People will send me text messages over the span of hours, or a day, and they appear to stack up somewhere until I receive an incoming phone call which pushes all of them through at the same moment as the phone begins to ring. Never had that problem before. People will phone me, and I never hear my phone ring or receive a missed call notification. Hours later my iPhone will suddenly go off with the voice mail notification, all the while between showing 2 or 3 bars of reception when I check the phone wondering why expected calls haven't called me, yet. Short of having to walk outside, trying to have a voice conversation on my iPhone 5 reminds me of the old days, and the family having to get into those awkward "TV viewing positions" and holding old style TV antennas and aluminum foil just to get a favorite station to come in better. Thanks to my Apple iPhone 5, I have to do the same "assume the position" when trying to send any picture or large data files.
No, I do not have a case on, or around my phone.
Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
I am located in zip code 98663.
The 4G coverage map indicates my location is deep within Verizon's "supposed" coverage area.
I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
All 3 roaming functions are enabled.
I've tested the device in multiple places in and out of the house. It does NOT drop calls outside and data is faster, HOWEVER the iPhone continues to register the same 2 or 3 bars of reception outside as it does inside, including LTE.
I do not power cycle daily, but I do power cycle often.
I have tried resetting the Network Settings in the past.
When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
I've been told I need one of those $250 network extenders. HAHAHAHA!!! Never had one problem in 7 years in the same house on the Verizon wireless network prior to my poor decision to accept Verizon's upgrade offer. Why, exactly, is it my responsibility to pay $250 to fix a problem that has clearly resulted from either a phone that is lacking in quality that Verizon (ironically?) "upgraded" me to into, a wireless network that is inadequately designed in my area to be compatible with some of the products Verizon sells, or both.
This whole nightmare has severely diminished my confidence in Verizon's commitments to both quality and customer care. I sincerely hope that this plea for help from Verizon will bring an acceptable resolution and restoration of my confidence that Verizon is still willing to defend it's once good reputation, and is the wireless provider that I should be proud to be a member of, for the rest of my life. Hate to jump ship, but if there is no loyalty towards customers, why stay?
Thank you.

KinquanaH_VZw:
Thank you for the reply to my concerns.
I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what problems they specifically reported, how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
You mention some other things that can affect service:
-Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
-Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
-Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
-Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
I sincerely hope that you are able to find a mutually beneficial solution to this problem.
Thank you,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

Dropped Calls/Low/Weak 4G signal

Both my wife and I have the Samsung S5 and in the past two weeks or so, the amount of dropped calls as increased. We live in the 21117 area code and have tried calls is several locations and the call either drops or we have connectivity issues. I have also tried the sim card fix to no avail. Any help on this matter would be greatly appreciated.

Did you recently get the update or enable Advanced Calling 1.0? If you are on a VoLTE call with another Verizon customer, and the 4G/LTE signal is weak or changes to 3G - the call will be dropped. VoLTE is relatively new, not a lot of phones have it, and it has been inconsistent in my experience.
For more info on Advanced Calling 1.0, see Advanced Calling FAQs | Verizon Wireless
Calls won't switch between 3G and 4G LTE networks. If your call starts on the 3G network and you move to a 4G LTE coverage area, your call will continue as a 3G/CDMA call. However, if your call starts on the 4G LTE network and you move to a non-4G coverage area, your call will drop.
If you did not recently update to this, then we can explore further.

Dropped calls constantly on 4G with my HTC One Android

HiI have been a 3G Orange customer for years with only a few problems with the service provided when it came to calls made or received. I work in both central London and Norwich and regularly travel. The problems started when I moved to EE 4g network this spring 2015. Since then in the same locations where I could make clear 3G calls I now have very low and fluctuating 4G signal on my HTC One. Furthermore, the incidence of dropped calls has increased to almost all of the calls I receive or instigate. I called EE customer service two months ago and they said that a mast was being fixed and that things should improve in my Norwich area - I think this is a standard delay tactic that the helpdesk has been told to say. The dropped calls and poor reliability and signal problem follows me everywhere I go and nothing has changed. Dropped calls occur in London and in Norwich and everywhere inbetween since I moved to 4G. My question to the community is - Should I ask EE to revert me back to 3G to improve call quality? Thanks

Hi
Great Info
As suggested it may be worth turning the device to 2G/3G to see if you experience the same issues with dropped calls.
Let me know how you get on.
Thanks.

Droid 4 Constantly dropping calls

Has anyone else (who's had their Droid 4 for a year or more) had any problems with an increase in number of dropped calls as the phone is getting older? It's now happening to me daily, and it seems that they are now occurring more and more often. I have the extended warranty and insurance on my phone and am trying to decide if it's worth the hassle of filing a claim on one or the other. I very rarely get a "call lost" message; in fact, I'm more likely to be talking along and wonder why the person isn't responding, then look down & the call is just not there any longer. I've also started getting a very bad "reverb" style sound at times.

Hello sarabugstar,
A dropped call is not something that we are used to reading about from our customers. Rest assured that we are on the job to get this resolved as soon as possible. Let's start with what zip code are you in? Are you having issues with your data services? Also, can I assume that there isn't any liquid or physical damage on the device? As you share the details of your concern then we can customize a solution for you. I'm looking forward to your reply.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Note 4 dropped calls and reception issues

I am becoming increasingly frustrated with my note 4 to the point of looking at switching to a different phone and even provider. Since getting this phone I have had nothing but issues with inconsistent and unreliable phone coverage. The phone will be in 4G coverage with full bars of service and still cut in and out and drop calls. I cannot even begin to mark the locations for you because it does it everywhere. When I took the phone back to the store I was told it was not an issue with the phone that I must have been un areas with poor coverage. I find this hard to believe when I had no problems with my previous phone. My previous phone was a Samsung Galaxy s4. The only reason I got rid of it was because the charging port stopped working.

The phone is under a year old and still under warranty. Contact both Samsung and AT&T warranty department and figure out the best way to get a replacement phone. Im hoping Samsung will send you a new phone, ATT sends a refurbished, like new device.

IPhone dropping calls even when it had bars

My I phone4 is constantly hanging up or dropping calls in the middle of a conversation. Is there a way to fix this issue?

Well, for some reason I have trouble on rare occasions with one particular person I talk to. What makes it even weirder, it happens with both their landline and his cell phone which he says are on different networks (T-Mobile and Verizon, I think). When it acts up, I can lose the call several times in just a few minutes.
I took my phone into the apple store to have them check. They said it didn't show any dropped calls which, they said, meant it had to be a problem with the other network.
That may be true, but it could also be an excuse. I've yet to have this happen when talking to anyone else though.
Another possibility is that you have the proximity sensor problem. Since I saw you only posted once, you may not be familiar with it but, in short, the screen can come on, even when against your ear and if the screen is on, your cheek can activate buttons, including the one to end the call! You could also get muting, speaker phone, even calling someone else!
There are tons of discussions about it here and arguments over what the cause is (one thread is 90 pages long and it was a continuation of two previous very long threads!).
Check what version of the operating system you have. The original was 4.0. The next update (4.0.1) basically just changed the signal bar calculations with the result that they are more accurate, but will give fewer bars for the same signal on 4.0.
Next came 4.1 which did something to change the sensor issue. It worked for some, not for others, and some said it made it worse! But, in general, it seemed to increase the power to the sensor and I'd say helped more people than it hurt.
The latest version (4.2.1) didn't say anything about changes in sensor operation, but I know from my tests they definitely changed something.
As before, some say it got worse or didn't change - but I've only seen a handful who said that so it may be nothing more than the amount of problems that seem to happen with any update going out to millions of people. A larger number have said it finally fixed theirs.
Those are the two main things I'd look for - a problem that only happens with certain calls, especially if on a particular network. And the possible proximity sensor problem.
One thing you can do to check the sensor is to go to your settings and turn the screen brightness to max (probably turning off the automatic option). I found that when the screen came on, I could miss it at the usual setting, but on bright, it got my attention. This also depends on how you hold it. If against your cheek, it may not make any difference since you'd be covering the screen up.
There is a app for 99 cents called "Call Guard". After starting a call, you run the app and it gives a blank screen so you can't activate any buttons. You can still hang up by pressing the top button or by pressing the home button to quit the app and then going back to the phone app to hang up.
But one really nice thing about the app is that when active, it marks and numbers every time your face touches the screen (if the screen ever comes on). So you could use this for awhile and check after each call to see if there were any touches. If not, the problem probably isn't the sensor.

4.3.2 iPhone upgrade and dropped calls.

Since upgrading to the 4.3.2 OS three days ago, I've been experiencing numerous dropped calls on the order of one every minute. Calls linger in limbo before connecting and then drop. Antena signal reads 3 bars. I'm missing calls too. I live in the same area and have NEVER had a problem with dropped calls until this update and it is really causing problems. Why? Is the phone failing? Is this an update problem? Is this a network problem? Is anyone else experiencing this?

I am experiencing the same issue here in Germany, Network is T-Mobile.
Since upgrade to 4.3.2 I have dropped calls regularly with my iPhone4!!
This is getting more and more annoying.
What happens is: I am starting a call or am receiving a call. The call stays up for 1-5 minutes. During that time (randomly differs from 30 seconds to 5 minutes) all of a sudden the person on the other side does not hear me anymore! I am still able to hear him/her! After around 5-10 seconds after that happening, the connection is lost/cancelled. This is happening independently of the amount of bars, meaning it does not matter whether I am having 5, 3 or just one bar.
Please Apple solve this!! I cannot use my phone anymore the way it is supposed to work! Never had this issue before the upgrade in the same places - in fact, before the upgrade, I did not experience ANY dropped call whatsoever!!
BTW: I tried reboot, reset of all settings, backup, etc. - no positive effect.

Dropped calls and no service in my house...why am I even paying a phone bill?

I've been a Verizon customer for probably around 6 or 7 years now. I've had plenty of different devices and was always happy with my phone. A few years ago, service started to get horrible in my house. I would barely get service and my phone would drop calls. I have spent hours over the past 2 years on the phone with reps. Some were very helpful, and some were very frustrating. I have put in service tickets and even changed out my phone to try to get better service. Let me also note that AT&T customers get perfect service inside of my house. I don't even want to hear the excuse that Verizon doesn't guarantee service inside of a building due to building materials. The last time I checked, I didn't rebuild my house in the past few years with new materials. I use my cell phone for business when I'm at home, so it is extremely important that it works inside my house. I put my most recent service ticket in almost 2 weeks ago and there is STILL no resolution. I also won't accept if the only resolution is me buying a network extender.. I'd rather pay an early termination fee and leave before I'd ever spend money on another Verizon device. I have had 2 reps in the past week tell me that they would call me back and I never hear anything. I also have been told that they would resolve it by a certain date, only to find out that now they are saying it's going to stay open until they can figure it out. I rely on my phone for work now more than ever since I recently starting working from home, so how can I accept the fact that I am waiting around and paying for a phone that doesn't work when I need it the most? For all of my trouble, they offered me a $20 credit on my account. I shouldn't even use the word "offered" because I was the one who mentioned that I should be reimbursed for my time. I'm so sick of wasting my time on the phone and I am truly disgusted with Verizon. As a long time customer who has spent thousands of dollars over the year paying for Verizon service, I would expect to be treated much better than this.

I am not in the same boat, Verizon works absolutely everywhere I go and I am super happy with the service. If the service started not working however, and I got no resolve, I would just cancel it and switch providers. No point in paying for service you can't use, especially where you live.

IPhone 4: Blank text messages, dropped calls, slow Internet connection

I thought I was going to be so happy with the iPhone 4 but I am very dissatisfied... Every time I am on the phone the call drops, called AT&T and they can't help and transfer me to apple, still no answer from both parties. I could not believe that they said to use DUCKTAPE.... Are they being serious??????
Also, when I send a text message, most of the time the person receiving the text says it is blank. Has anyone else experiencing this problem?

I just bought a couple of iphone 4's last week (one for my wife and one for me). After two days of using it, my wife commented that her sister (who lives in Los Angeles, we live in Seattle) was receiving "some" messages blank. Originally I thought it was related to my sister in law being on a T-mobile network or just because she was using a different phone.
However, last night, a friend mentioned exactly the same thing. Out of three text messages I've sent, two came in blank, no text.
My theory: We both text in English and Spanish, therefore we have two keyboards loaded on the iphone, so we can switch easily. I have a feeling the special characters in the spanish language is what deters people with other phones/different network to receive them properly. I will switch my keyboard back to English only and post my results.

My phone is dropping calls, doesn't ring all the time-goes directly to voice mail, do no recieve alert on when a text is recieved

1-My phone does not ring all the time upon recieving an incoming call, it goes directly to voice mail.
2- Not recieving alert tone upon recieving a text message.
3- Dropping calls also

We have the same problem widespread in our company with iPhone 4's and 5's:
- Fails to establish the call, dials but nothing happens
- Drops the call for no reason even though signal strength is good
- Recevie text alerts to notify of voicemail when the handset has not rung nor does it show missed calls
We migrated someone to a Samsung Galaxy S4 for a month and all these issues went away. Nothing to do with alert tones turned down or faulty silent switches.

Increased in Dropped calls

Similar Messages

Maybe you are looking for